Berglund Luxury Roanoke

Great experience Warranty claimed handled with professionalism. Jeremy was great to work with. Appreciate car being washed prior to returning to me. Service area al Warranty claimed handled with professionalism. Jeremy was great to work with. Appreciate car being washed prior to returning to me. Service area also very nice and professional More

routine service and new tires Brought my vehicle in for routine service but also needed tires, they ordered them ahead, installed and balanced, same or better pricing as any tire s Brought my vehicle in for routine service but also needed tires, they ordered them ahead, installed and balanced, same or better pricing as any tire shop. Jeremy was a pleasure to work with. Just great More

Intermittent "click no start" problems My Sprinter RV had experienced some intermittent starting problems; Berglund had it for a week and could not replicate the problem. There was no charg My Sprinter RV had experienced some intermittent starting problems; Berglund had it for a week and could not replicate the problem. There was no charge for their patient work, and I got some valuable advice to boot. Kyle is a genuinely exceptional service manager. More

Maintenance was done in a timely manner. Drop off took a little longer than usually due to the first day of the week. So I recommend taking your car any day but t was done in a timely manner. Drop off took a little longer than usually due to the first day of the week. So I recommend taking your car any day but the first day of the week. More

Friendly people, great service, sometimes slow I love this dealership and service team. They get busy, I know, but yesterday, my car sat in it's original parking place for 1.5 hours AFTER my appoin I love this dealership and service team. They get busy, I know, but yesterday, my car sat in it's original parking place for 1.5 hours AFTER my appointment time, until I finally mentioned it to someone. The papers were in it, ready to go, but mechanic forgot to get it. I didn't want to be pushy, but that was 1.5 hours of my time wasted. The service manager did comp me for a new air filter, and I appreciated that. But, it left me feeling overlooked. Again, I understand they're busy. But, I did have an appointment. More

Service Writer Kyle was most professional in in every aspect of our encounter. A true pleasure to interface with, someone that was knowledgeable, offered suggestion Kyle was most professional in in every aspect of our encounter. A true pleasure to interface with, someone that was knowledgeable, offered suggestions and projected a "Disney Quality" with everyone that I saw him interfacing with. More

professional Ryan has been delightful as an individual and as a partner in our purchasing experience. He made it both easy and fun. We highly recommend contacting Ryan has been delightful as an individual and as a partner in our purchasing experience. He made it both easy and fun. We highly recommend contacting Ryan if you decide to purchase any vehicle from Berglund Luxury Roanoke. More

40,000-mile Volvo check-up After an unfortunate 4-hour wait a year ago (about which I complained), this year I found that I had been heard. Even last year Tim could not have b After an unfortunate 4-hour wait a year ago (about which I complained), this year I found that I had been heard. Even last year Tim could not have been nicer or more apologetic, by the way. But this year service was fast and I really appreciate that. I reminded Tim what had happened and expressed my thanks. The mark of good service is listening to the customer and then fixing mistakes. Well-done. More

Timely Tim listen to my request and offered options to complete the service on my Volvo all work was preformed in a timely matter and washed and clean when I Tim listen to my request and offered options to complete the service on my Volvo all work was preformed in a timely matter and washed and clean when I picked up. More

Fast easy knowledgeable experience Brennan made the appointment over the phone very easy giving me times and days that worked for me and my wife schedule. We then brought are car and Br Brennan made the appointment over the phone very easy giving me times and days that worked for me and my wife schedule. We then brought are car and Brennan was there ready and helpful gave us an estimated time car would be completed. Within an hour he had made some suggestions about my vehicle to ensure my vehicle is up to date with service. I then also got some stuff included with the warranty we had and after picking up our vehicle it was vacuumed and that made us very happy. I am definitely coming back. Because Brennan made some suggestions that we will be doing after the holidays. Thank you infinity of Roanoke. We are glad to be new loyal customers. More