Berglund Luxury Roanoke

First Annual Check up for my 2019 C Class. Excellent Service. Kyle had everything ready for me when I arrived and everything ready when I came to pick my car up. Driver took me to work in the Excellent Service. Kyle had everything ready for me when I arrived and everything ready when I came to pick my car up. Driver took me to work in the shuttle but I got a ride out there in the afternoon. Great job and great service! Very pleased. Thanks. More

Bought BMW on February 17th. Had some spots that needed touched up. Was told that we wouldn’t be able to see them. Work done was extremely poor. Was suppose to come back to get fixed correctly. Still hasn’ touched up. Was told that we wouldn’t be able to see them. Work done was extremely poor. Was suppose to come back to get fixed correctly. Still hasn’t been done. Very dissatisfied with lack of attention and follow up More

Was great to talk to got my appointment quick and had to reschedule call me back to see when I wanted to come in you are very lucky to have Brennon excellent customer service reschedule call me back to see when I wanted to come in you are very lucky to have Brennon excellent customer service More

The Infiniti staff is very knowledgeable about my vehicle and keeping all the systems up to date. A special thanks to Brennan for having the techs to check my battery before it died on my son. and keeping all the systems up to date. A special thanks to Brennan for having the techs to check my battery before it died on my son. More

Good experience Everyone was welcoming, listening to our needs, and successful in finding a car we really liked. We have purchased several vehicles through Berglund Everyone was welcoming, listening to our needs, and successful in finding a car we really liked. We have purchased several vehicles through Berglund and have always had a great experience. More

Brennon was excellent. Nice reassure demeanor during this stressful time (COVID19). I was pleased with my service and all the people with whom I interacted this stressful time (COVID19). I was pleased with my service and all the people with whom I interacted More

Service team is wonderful to deal with! Fast, Fair , and thorough. They even came out and picked up my car for this most recent service and this is most helpful during this mandatory quarantine period!!! thorough. They even came out and picked up my car for this most recent service and this is most helpful during this mandatory quarantine period!!! Great customer service! More

Professional and timely! My first experience with the dealership for vehicle service and new car sales was outstanding. All staff polite and professional. The workplace was re My first experience with the dealership for vehicle service and new car sales was outstanding. All staff polite and professional. The workplace was respectful and accommodating in light of COVID pandemic...I felt safe! More

Need state inspection and A service Called service dept , both Kyle and Brennon were great to work with and did a great job. Thank you both for prompt attention for my needs. Jeff Janney Called service dept , both Kyle and Brennon were great to work with and did a great job. Thank you both for prompt attention for my needs. Jeff Janney More

Very knowledgeable Very fast and efficient Brennon knows Infiniti products. He went over and above my expectations as far as getting my wife’s car ready for our trip. Very fast and efficient Brennon knows Infiniti products. He went over and above my expectations as far as getting my wife’s car ready for our trip. I will keep the car serviced with Berglund. More