Berglund Luxury Roanoke

Great service also a couple of recalls we're done with no problems warm welcome a couple of last minute issues but delt with full explanation also a couple of recalls we're done with no problems warm welcome a couple of last minute issues but delt with full explanation More

Knowledgable and considerate I definitely found this dealership to be honest, accommodating and downright friendly. When you talk about "Southern Hospitality" - Roanoke Mercedes I definitely found this dealership to be honest, accommodating and downright friendly. When you talk about "Southern Hospitality" - Roanoke Mercedes Benz is where it's at! More

Fuel gauge issue... Kyle kept me up to date ... vehicle was quickly repaired. And returned clean and when promised.....would recommend to others in a heartbeat other thi Kyle kept me up to date ... vehicle was quickly repaired. And returned clean and when promised.....would recommend to others in a heartbeat other this review there was no issues More

5000 mile service Very accommodating good explanation of service needs. Brennon is always on top of things and his friendly manner makes it easy to call for an appoin Very accommodating good explanation of service needs. Brennon is always on top of things and his friendly manner makes it easy to call for an appointment More

Mercedes Service--professional, efficient & knowledgeable We just had both of our vehicle's annual service performed and Berglund efficiently performed both the same morning, and completed the service right o We just had both of our vehicle's annual service performed and Berglund efficiently performed both the same morning, and completed the service right on schedule. Instead of having to hang around during the service, we were provided a loaner to allow us to carry on our daily routine. More

First Service on Volvo XC90 2019 First service to be done on Volvo XC90 2019 was well explained by service manager. Done timely and when completed taken to a clean car. Advised next s First service to be done on Volvo XC90 2019 was well explained by service manager. Done timely and when completed taken to a clean car. Advised next service in 1 year or 10,000 miles which ever would come first. More

Awesome Brennon was very nice & knowledgeable when helping me get my Infiniti serviced. Kept me updated during the process. Cecil friendly and respectful enjo Brennon was very nice & knowledgeable when helping me get my Infiniti serviced. Kept me updated during the process. Cecil friendly and respectful enjoyed the shuttle. I live outside of Lynchburg and will come back again, what a pleasure. More

Jaguar Repair The start button on my 2015 Jaguar F type went bad while my wife was visiting Roanoke. Jeremy Curtis was very nice, professional, and helpful. My car The start button on my 2015 Jaguar F type went bad while my wife was visiting Roanoke. Jeremy Curtis was very nice, professional, and helpful. My car was repaired in the following day. We are very pleased. The only reason for the four star rating is that as a Jaguar owner I have always been provided a loaner car when my vehicle was serviced, however, I was told that loaners are only provided to owners who purchased the car at Berglund. This is my first experience where a loaner was not provided and left me with the feeling that I probably won’t purchase a car there in the future More

Excellent Service Department/Service The folks working in the Mercedes Service Department in Roanoke, VA are efficient, nice, knowledgeable, very friendly and attentive to me and my vehic The folks working in the Mercedes Service Department in Roanoke, VA are efficient, nice, knowledgeable, very friendly and attentive to me and my vehicle. It’s easy to get an appointment that suits my need. They are the BEST!! More

Patience and Kindness Tina was a huge help to us throughout our car buying process. We asked a lot of questions and took our time deciding and she remained patient and help Tina was a huge help to us throughout our car buying process. We asked a lot of questions and took our time deciding and she remained patient and helpful. Mark was also helpful when deciding on warranties and other "add-ons". I did feel slightly rushed through the end but I am glad that we wound up finishing the sale rather than extending it to the next day. I hope to drive this "new to me" car for years to come but when I am in the market again I will return to Berglund Luxury if I can work with people like Tina and Mark. More