Berglund Luxury Roanoke

Service During these most concerning and unusual times Tammy worked to serve us and protect us. She was helpful in all! I thank her so very much. During these most concerning and unusual times Tammy worked to serve us and protect us. She was helpful in all! I thank her so very much. More

Service staff was exceptional and the shuttle driver Mark was a true delight. Service was pretty quick and easy as it was an update to the navigation system. was a true delight. Service was pretty quick and easy as it was an update to the navigation system. More

Great service from the service! They Caine to my home due to my car not starting and brought me a rental!! Great service!! Definitely recommend! to my car not starting and brought me a rental!! Great service!! Definitely recommend! More

The best experience! Very professional. I also appreciate the available loaner vehicle on that day of service. I am very thankful of the entire service department. appreciate the available loaner vehicle on that day of service. I am very thankful of the entire service department. More

Brennon Viele is the best service representative in Virginia Brennon always offers service with a smile and is extremely knowledgeable and honest. It is difficult to find this kind quality in the vehicle servic Brennon always offers service with a smile and is extremely knowledgeable and honest. It is difficult to find this kind quality in the vehicle service industry but Brennon never fails to deliver. We have worked with him for years and he is the reason we go to Berglund for service. More

This was my first visit to Berglunds service department but I was greated like an old friend. Great hospitality prompt service and quality work. If “social distancing” wasn’t in force I would give them a h but I was greated like an old friend. Great hospitality prompt service and quality work. If “social distancing” wasn’t in force I would give them a hug! More

Repair and Maintenance of 2011 e-Class 350 I am sheltering in place due to the virus and was not able to make my scheduled appointment, so Mercedes Service came to my house, picked up my car , I am sheltering in place due to the virus and was not able to make my scheduled appointment, so Mercedes Service came to my house, picked up my car , serviced and returned it for which I am very appreciative. More

Inspection Came in for an inspection. Still unhappy that a loaner car is no longer offered, up until last year that was never an issue. Other wise, it didn't tak Came in for an inspection. Still unhappy that a loaner car is no longer offered, up until last year that was never an issue. Other wise, it didn't take long to have the car looked at. More

I had taken my GLC300 in for some warranty work and was greeted at the door and taken very good care of. The work was done in a timely fashion and was what the car needed. I am please with our MB! Tammie N greeted at the door and taken very good care of. The work was done in a timely fashion and was what the car needed. I am please with our MB! Tammie Niles again went out of her way to give excellent professional service to us. Thank you! More

Excellent Customer Service From purchasing my SUV to servicing it the excellent response and professionalism from the entire staff has always been #1. They could not do anymore From purchasing my SUV to servicing it the excellent response and professionalism from the entire staff has always been #1. They could not do anymore to make me feel welcome and certainly comfortable if waiting for service to be completed. More