Berglund Luxury Roanoke

Brennon Viele is the best service representative in Virginia Brennon always offers service with a smile and is extremely knowledgeable and honest. It is difficult to find this kind quality in the vehicle servic Brennon always offers service with a smile and is extremely knowledgeable and honest. It is difficult to find this kind quality in the vehicle service industry but Brennon never fails to deliver. We have worked with him for years and he is the reason we go to Berglund for service. More

Repair and Maintenance of 2011 e-Class 350 I am sheltering in place due to the virus and was not able to make my scheduled appointment, so Mercedes Service came to my house, picked up my car , I am sheltering in place due to the virus and was not able to make my scheduled appointment, so Mercedes Service came to my house, picked up my car , serviced and returned it for which I am very appreciative. More

Inspection Came in for an inspection. Still unhappy that a loaner car is no longer offered, up until last year that was never an issue. Other wise, it didn't tak Came in for an inspection. Still unhappy that a loaner car is no longer offered, up until last year that was never an issue. Other wise, it didn't take long to have the car looked at. More

I had taken my GLC300 in for some warranty work and was greeted at the door and taken very good care of. The work was done in a timely fashion and was what the car needed. I am please with our MB! Tammie N greeted at the door and taken very good care of. The work was done in a timely fashion and was what the car needed. I am please with our MB! Tammie Niles again went out of her way to give excellent professional service to us. Thank you! More

Excellent Customer Service From purchasing my SUV to servicing it the excellent response and professionalism from the entire staff has always been #1. They could not do anymore From purchasing my SUV to servicing it the excellent response and professionalism from the entire staff has always been #1. They could not do anymore to make me feel welcome and certainly comfortable if waiting for service to be completed. More

Berglund Mercedes of Roanoke Virginia is the best because they make me feel important to them. I appreciate the commitment they provide to my family. they make me feel important to them. I appreciate the commitment they provide to my family. More

Always a pleasure to come by Berglund. The Jaguar folks always take good care of me and my F Type. I needed a loaner which was a sweet XE with a surprisingly athletic feel. always take good care of me and my F Type. I needed a loaner which was a sweet XE with a surprisingly athletic feel. More

EXCELLENT SERVICE The Service was great and the explanations were excellent. I was extremely impressed with the support and explanations that I received. Everyone was The Service was great and the explanations were excellent. I was extremely impressed with the support and explanations that I received. Everyone was very concerned about me and making sure that my car was in great condition and that I was satisfied with the work that had been done. More

Jeremy Curtis and his staff have always went above and beyond!! He has always provided excellent, timely and courteous service. I appreciate and would always recommend Berglund!! beyond!! He has always provided excellent, timely and courteous service. I appreciate and would always recommend Berglund!! More

Too expensive The work was done well and in timely manner. But it is hard to understand labor charges over $500 accrued in just three hours. The bill was almost $90 The work was done well and in timely manner. But it is hard to understand labor charges over $500 accrued in just three hours. The bill was almost $900 for 80,000 mile maintenance. That is too high. More