Berglund Luxury Roanoke

Great friendly service Best service team. They are very friendly and make everything that I need is taken care of. They keep me updated on service and times. Best service team. They are very friendly and make everything that I need is taken care of. They keep me updated on service and times. More

excellant service The appointment came quickly on my short notice request. All service was completed in a timely manner, even extra checks were made with no problems. The appointment came quickly on my short notice request. All service was completed in a timely manner, even extra checks were made with no problems. The car was returned extremely clean, even smelled nice. The Service Manager (Brennon Viele) was outstanding in knowledge, organization, and courtesy. The waiting room was well appointed and comfortable. I like dealing with Berglund Luxury, Thank you, JE More

Brennan is Great So Brennan is great and his service is top notch. I wish I could say that I’m happy with my Infinity, but it is under 100,000 miles and I have had to So Brennan is great and his service is top notch. I wish I could say that I’m happy with my Infinity, but it is under 100,000 miles and I have had to replace the transmission, fuel pump, engine fan, alternator, and battery x 2. For the price paid, I would expect a better product. More

Execllent service. Because they offered excellent service on my Mercedes-Benz and kept to the price they quoted me for the work. Very friendly staff did a great job. Because they offered excellent service on my Mercedes-Benz and kept to the price they quoted me for the work. Very friendly staff did a great job. More

Extremely satisfied Brennon is the best. So was your guys at the Volvo center on Saturday, had a flat tire and was going on vacation and they hooked me right up. Brennon is the best. So was your guys at the Volvo center on Saturday, had a flat tire and was going on vacation and they hooked me right up. More

Problem not resolved after appx.. $4400.00 in charges. While on vacation from SC experienced a problem with the vehicle feeling like it was attempting to shift gears when no need for shift was indicated. While on vacation from SC experienced a problem with the vehicle feeling like it was attempting to shift gears when no need for shift was indicated. Left vehicle for the week to determine issues and repair. After a call to me a new torque converter was installed at appx. Cost of $4400.00. Within 15 minutes of picking the vehicle up (Sat. Afternoon after Service team was gone) the same issues as originally reported occured. I immediately left a voicemail for Kyle S. Documenting the issue. Drove the vehicle home to Mt. Pleasant, SC with the identical problem occurring as initially reported. Called Kyle S. On Monday. Very little comfort from the conversation. Generally, he indicated that perhaps I had a different issue occur. Upon my questioning, he indicated that if the replacement converter was found to be defective his dealership would stand behind the replacement. Other than that possibility, it appeared that I was on my own. Clearly there was no recognition that perhaps the wrong work had been done on the vehicle. I now have the vehicle at Mt. Pleasant Mercedes to determine the real issue with the vehicle and repair. On to another concern. Kyle indicated on our first phone conversation that my vehicle needed service - brake fluid changed, fuel filter changed, air filters changed, etc. I informed him that I had the required maintenance performed in April 2019 as I have done during the lifetime of the vehicle. I have the work performed at an auth. Mercedes repair facility in Mt. Pleasant using only Mercedes parts. The work is recognized by our local Mercedes dealership. I further informed him that all documentation of services performed on the vehicle were in the glove box. Totally ignoring the information I provided Kyle, he indicated on the repair information sheet that maintenance on the vehicle was not performed. Had the maintenance dept. taken a look it would have been apparent the required maintenance had been performed. Obviously, I am very concerned about the failed work and lack of appropriate customer care demonstrated by your dealership. Hopefully, I will receive a better reception by escalating my concerns higher than the local Roanoke dealership. More

Efficient, professional and quick servicing. Ron and Sonia were great to work with. They worked with me to ensure that I purchased the Range Rover Sport HSE I designed and wanted. Quick replies a Ron and Sonia were great to work with. They worked with me to ensure that I purchased the Range Rover Sport HSE I designed and wanted. Quick replies and knowledgeable. More

Outstanding The environment is attractive, friendly,comfortable, clean and professional with amenities of snacks etc.for Customers. Tammy Niles is my Service Adv The environment is attractive, friendly,comfortable, clean and professional with amenities of snacks etc.for Customers. Tammy Niles is my Service Advisor. She demonstrates outstanding costomer service skills. When I collaborate with her, I have no worries! More

Buying a New Car Tina is the best sales person they have. She listens to customer and doesn't give lip service to get her sale. She stands by her word. I will always t Tina is the best sales person they have. She listens to customer and doesn't give lip service to get her sale. She stands by her word. I will always tell anybody that is looking for a car to make sure the only speak to Tina More

Always Pleasant A consistent stop for great service. Best service center in Roanoke in my opinion, specifically the Mercedes Service Center where I have had the most A consistent stop for great service. Best service center in Roanoke in my opinion, specifically the Mercedes Service Center where I have had the most service work performed. My vehicle always returns clean and work is completed promptly. More