Berglund Luxury Roanoke

Never again if I can help it Waited 2 hrs 45 minutes to have 2 fuses replaced plus inspection. Also, tried to up-sell needless diagnostic for car's horn ($145) because they though Waited 2 hrs 45 minutes to have 2 fuses replaced plus inspection. Also, tried to up-sell needless diagnostic for car's horn ($145) because they thought it wasn't quiet "deep" enough sounding. Ridiculous. More

Rattle in rear of vehicle Brennon was great in handling my warranty claim. Very efficient, knowledgeable and friendly. Great customer service. Waiting area was comfortable and Brennon was great in handling my warranty claim. Very efficient, knowledgeable and friendly. Great customer service. Waiting area was comfortable and the guest WiFi, helped me get some tasks done while I was a way from work. More

Excellent Very efficient. I love the transparency in our transaction. The sales staff is pleasant and informative. My service was very quick and scheduling wa Very efficient. I love the transparency in our transaction. The sales staff is pleasant and informative. My service was very quick and scheduling was easy. More

Wonderful Very professional and courteous. After the service they addressed with me concerns they found, but no pressure to take care of anything right then. J Very professional and courteous. After the service they addressed with me concerns they found, but no pressure to take care of anything right then. Just their recommendations for maintenance. Overall a wonderful experience. More

Under promised; over delivered Jeremy did what he said he was going to do. Provided an office for me to work. Saved me $$$ by fixing my wife's key. Jeremy did what he said he was going to do. Provided an office for me to work. Saved me $$$ by fixing my wife's key. More

Excellent, friendly, timely service Easy check-in in, really friendly, knowledgeable, quick service, no fuss. Brennon is a huge asset to the Berglund service center. I trust them to take Easy check-in in, really friendly, knowledgeable, quick service, no fuss. Brennon is a huge asset to the Berglund service center. I trust them to take care of my car. More

Great Service 👍 Had schedule A done on my 2016 Mercedes Benz E350. They also washed my vehicle after the work was completed. My Service Advisor was great... Had schedule A done on my 2016 Mercedes Benz E350. They also washed my vehicle after the work was completed. My Service Advisor was great... More

Great Overall! Our sales person Tina is friendly knowledgeable and efficient! She knows her stuff. No pressure and made sure we understood the search process and ou Our sales person Tina is friendly knowledgeable and efficient! She knows her stuff. No pressure and made sure we understood the search process and our purchase. More

Smooth Attention to detail. Always very willing to do whatever the customer needs. Always willing to go the extra mile. Top-notch customer service and top- Attention to detail. Always very willing to do whatever the customer needs. Always willing to go the extra mile. Top-notch customer service and top-notch products. More

Great Service Brennon is a superb "face" for your organization. Professional, informative, flexible, and friendly. I was accommodated on short notice but never felt Brennon is a superb "face" for your organization. Professional, informative, flexible, and friendly. I was accommodated on short notice but never felt like the quality of my experience was compromised. More