Berglund Luxury Roanoke

Quick and Easy Service! Personal touch of making sure we had a free loaner vehicle is great! Communication from the Service Department was top notch and we would never think Personal touch of making sure we had a free loaner vehicle is great! Communication from the Service Department was top notch and we would never think of having our Volvo services elsewhere! Tim Riddle is a great manager and is always in touch! More

Very professional and efficient Jeremy and Laura were very friendly and helpful. They delivered just what was promised at a great price. I appreciate their professionalism and care t Jeremy and Laura were very friendly and helpful. They delivered just what was promised at a great price. I appreciate their professionalism and care they showed. More

Mercedes Class Both Tina Stragand and Dean Ostrowski are great examples of Mercedes core value of excellence. They always go the extra mile in everything they do! Ve Both Tina Stragand and Dean Ostrowski are great examples of Mercedes core value of excellence. They always go the extra mile in everything they do! Very knowledgeable and resourceful. We have been repeat customers because of them both and will continue to be customers of Berglund in Roanoke as long as they are there. Kyle in the service department has always been helpful and knowledgeable as well. Pleasure to work with some amazing people. More

Recommend for Service I use Berglund for my car's routine service and enjoy the attention and care provided by the Service Team to insure I am satisfied. During maintenance I use Berglund for my car's routine service and enjoy the attention and care provided by the Service Team to insure I am satisfied. During maintenance or a repair an Inspection is provided for other wear with a printout of recommendations plus getting a washed car back are nice perks. More

awesome As always, Tammy and her associates were great to work with. They always do their best to work with us on our schedule and give very accurate timetabl As always, Tammy and her associates were great to work with. They always do their best to work with us on our schedule and give very accurate timetables and updates. More

Urgent service...outstanding service In the area for college graduation and suffered several warning lights on the dash. We were going on for a 10day vacation and were sure we'd have to c In the area for college graduation and suffered several warning lights on the dash. We were going on for a 10day vacation and were sure we'd have to cancel. Contacted Tammy at Bergland and she was OUTSTANDING in helping get us an appointment, troubleshoot the problem and got the repairs done in just a few hours! She had help but we feel like she was the key to our being able to continue our trip and feel safe doing so. Tammy ROCKS!!!! More

Great Friendly Service Tim and staff do an excellent job. No issues or hassles over warranty replacements or repairs. Taken care of on the spot No unnessary add on's were Tim and staff do an excellent job. No issues or hassles over warranty replacements or repairs. Taken care of on the spot No unnessary add on's were recommended. More

service Very nice service advisors. Job well done! Nice waiting area with televisions and beverages. Service was completed in a very timely manner. I don’t mi Very nice service advisors. Job well done! Nice waiting area with televisions and beverages. Service was completed in a very timely manner. I don’t mind waiting! More

A team that goes above and beyond As a long time customer of Berglund, I knew I would get taken care of when I was ready for a new car. I met with the managers and explained what I wa As a long time customer of Berglund, I knew I would get taken care of when I was ready for a new car. I met with the managers and explained what I wanted to do, and asked if they could help. I had requested they find me a car I personally couldn't find online anywhere in the state or nearby and they searched till they found the perfect car for me. Not only did they go above and beyond locating the car, but Alex and Sonia went to the next level checking the cars history and making sure that what I bought would be not only a good deal, but something I was happy with. Because the car had to be brought in from another state, I had the chance to speak with quite a few of the employees in the offices, and you cannot find a better staff to help you hands down. Even those that were not involved directly with my purchase went out of their way to ensure that I had an amazing experience with their dealership. The pride each and every one of them takes in their job is very easy to see and for that very reason is why I will always be a Berglund customer and send as many of my friends and family as possible to Berglund. More

Tim Riddle is THE BEST!!!!! Tim ALWAYS ALWAYS goes over and above! He gets me in, and out in good time and always does extras that I don't even ask ! Like this time he did my i Tim ALWAYS ALWAYS goes over and above! He gets me in, and out in good time and always does extras that I don't even ask ! Like this time he did my inspection - I hadn't even realized it was time. Tim and his service is the main reason I continue to be a Berglund customer. I was a West Motors customer since we moved here in 1985 and have stayed loyal BECAUSE of the great service. Tim Riddle is really really THE BEST! Kathryn More