Berglund Luxury Roanoke

Great job Very professional. Provided loaner car. Seamless. Ron really takes care of you, fantastic service. Beware--Land Rover prepaid service plan does not Very professional. Provided loaner car. Seamless. Ron really takes care of you, fantastic service. Beware--Land Rover prepaid service plan does not pay for tire rotation. Read the fine print but not sure why this wouldn't be included. State safety inspection performed without a hitch as well. More

Service Manager Excellance Brennan is without a doubt the most outstanding service manager around. He is the reason I come to Berglund! Brennan goes out of his way to ensure the Brennan is without a doubt the most outstanding service manager around. He is the reason I come to Berglund! Brennan goes out of his way to ensure the customer is taken care of. He makes it his personal business to ensure everything is spot on. Hire more Brennan's! More

Service Well Done Customer relations, service on Sprinter Motorhome complete to our satisfaction. Shuttle ride downtown superb. One thing to improve upon would be to li Customer relations, service on Sprinter Motorhome complete to our satisfaction. Shuttle ride downtown superb. One thing to improve upon would be to list what was done in the major engine, transmission and brake (160,000 mi. service) and multi-point inspection. Invoice states only that these were done. Most, if not all Mercedes Benz dealers are guilty of this. Room for improvement. A lot of money spent and all that’s on the invoice is “done”. More

Best service anywhere. The entire staff is great, my father was a service manager for a Ford dealership. I know the day to day problems that arise. the Staff takes these in The entire staff is great, my father was a service manager for a Ford dealership. I know the day to day problems that arise. the Staff takes these in stride and solves them More

Warranty work. Everybody did a great job! Fixed my seat and presented me with a clean car when finished. Friendly, informative timely service.Thank you again Bergl Everybody did a great job! Fixed my seat and presented me with a clean car when finished. Friendly, informative timely service.Thank you again Berglund. More

Volvo X60 Tailgate Recall Did a good and fast job on a Tailgate recall notice. Cleaned the car (nice). Waiting for additional parts to fix the foot activated mechanism. Did a good and fast job on a Tailgate recall notice. Cleaned the car (nice). Waiting for additional parts to fix the foot activated mechanism. More

New Dash The team looked at my car's problem, told the what the process would be to fix it and got the parts ordered quickly. They called me when the parts we The team looked at my car's problem, told the what the process would be to fix it and got the parts ordered quickly. They called me when the parts were in and we scheduled an appt for the repairs. The repairs were done in the time promised and I was on my way. Tim kept me appraised of the status during the process. More

Keeps me coming back! Brennon is the absolute best! I have a crazy, unpredictable work schedule, and somehow Brennon always finds a way to get my service done. I really app Brennon is the absolute best! I have a crazy, unpredictable work schedule, and somehow Brennon always finds a way to get my service done. I really appreciate all he does to work me in when I have limited time or when my work schedule changes on a moments notice. I know it inconveniences him, but he never places the blame on me nor even mentions it. He is the definition of Perfect customer service. Thank you! More

Excellent Brandon our infinity service manager is one of the most exceptional service personnel we have worked with he is always thoughtful and deliberate and t Brandon our infinity service manager is one of the most exceptional service personnel we have worked with he is always thoughtful and deliberate and takes his time with every customer even if others are waiting as they know they will get the same attention he answers our questions and is considerate Brennon Is the type of employee I would have if I ran a business More

Great customer service We got stranded on Saturday night until Monday morning. Without an appointment for our sprinter they took care of our problem. Stayed in parking lot We got stranded on Saturday night until Monday morning. Without an appointment for our sprinter they took care of our problem. Stayed in parking lot in Sprinter RV because of turbo problem. More