Berglund Luxury Roanoke

This dealership has been wonderful to interact with! -very friendly people and i will recommend and have already recommended this company to friends! My salesperson, Sean Shields demonstrated an impress -very friendly people and i will recommend and have already recommended this company to friends! My salesperson, Sean Shields demonstrated an impressive commitment to actively helping me find the right car for me. As a 1st time buyer, he made my experience very enjoyable and i felt safe.. i knew i could trust him! He supported me in figuring out what the right type of car for me was, then proceeded to search high and low, daily, until my dream car arrived for me!!! A++ and High5! More

At Crossroads we test drove comparable Volvos, Mercedes, and Infinitis before making our purchase. Marselle was knowledgable about all of the models and quickly found more information for us in the few inst and Infinitis before making our purchase. Marselle was knowledgable about all of the models and quickly found more information for us in the few instances where he did not know the answer. The customer-oriented service he provided was exceptional throughout. For example, when our purchase negotiations ran later in the day than we had planned, we signed a preliminary agreement and Marselle came to our house one-hour away later that evening to finish the paperwork, deliver the car, and pick-up our trade-in. The whole experience at Crossroads was positive from the facilities and cars to the personnel and pricing. We'd definitely shop there again. More

Purchased a Certified XC70. Marcelle was very helpful and very knowledgeable of the vehicle, answering all questions patiently. Service during vehicle delivery great also! We got financed, the car detailed a very knowledgeable of the vehicle, answering all questions patiently. Service during vehicle delivery great also! We got financed, the car detailed and were ready to go in just a couple of hours. Marcelle is a good salesman . . . convinced us to "buy-up" to a better model. We're enjoying it and look forward to having it serviced at Crossroads. More

Jim Underwood and Tom Hana were extremely helpful in explaining everything about the 2012 Jaguar XJL which I just purchase. They both were very knowledgeable about the car & answered all my questions explaining everything about the 2012 Jaguar XJL which I just purchase. They both were very knowledgeable about the car & answered all my questions & concerns. I would highly recommend them & the dealership to anyone. More

My buying experience with Crossroads Volvo was excellent. The staff were friendly and very professional. My salesperson, Marselle Culpepper, was absolutely fantastic. I chose Crossroads and, specifically The staff were friendly and very professional. My salesperson, Marselle Culpepper, was absolutely fantastic. I chose Crossroads and, specifically Mr. Culpepper, based on the recommendation of a family member. I will most definitely be recommending both Crossraods Volvo and Mr. Culpepper to others! More

Jim Underwood was very responsive in meeting my request to find the new vehicle with options. His follow-up with each conversation was outstanding. Jim would answer each question without giving me the hard to find the new vehicle with options. His follow-up with each conversation was outstanding. Jim would answer each question without giving me the hard-sale. A very professional sales representative. Tom Hanna was outstanding with his approach to provide accurate information and incentive to purchase a vehicle at Land Rover Roanoke. Tom's presentation assured me this Land Rover dealer wanted my business. Tom provided the exact vehicle I wanted and provided the deal I could not refuse. It is without hesitation, I would highly recommend (Land Rover Roanoke) Jim and Tom to assist you when purchasing a Land Rover. More

The only problem I had with the dealership was that my purchase was rather time consuming. I felt it could have been handled a little faster, but for the most part I really enjoyed working with the employ purchase was rather time consuming. I felt it could have been handled a little faster, but for the most part I really enjoyed working with the employee who handled my purchasing. More

Received excellent service from the Jaguar service dept. Service entailed a recall for tailpipe, gas gauge fix (under warranty) and front plate bracket. I really enjoyed the pick up service since I live 45 Service entailed a recall for tailpipe, gas gauge fix (under warranty) and front plate bracket. I really enjoyed the pick up service since I live 45 min away in another town. Lisa was extremely helpful and courteous. She went above and beyond finding the appropriate parts for my Jaguar XF. She maintained professional communication skills during this process. My car was returned in a prompt manner and BONUS was cleaned and detailed upon arrival. More

Our credit rating was a little bit of a challenge at the moment due to a layoff. However Clayton, Jim and team were able to work a deal that not only gave me the car I needed, but will also help to rebuild moment due to a layoff. However Clayton, Jim and team were able to work a deal that not only gave me the car I needed, but will also help to rebuild our credit. Thanks to all, you guys are wonderful!!! More

Good people to deal with. They will take the extra effort to locate the car you are looking for with the options that you want. Did not try to push the similar cars that were on the lot. The new Volvo has to locate the car you are looking for with the options that you want. Did not try to push the similar cars that were on the lot. The new Volvo has a lot of new technology to learn and Marselle was willing to take the time and effort both before and after the sale to go into detail to help learn all of the electronic equipment and options in the vehicle to make the driving experience everything that it should be. More