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Berkeley Ford
Moncks Corner, SC
61 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 61 reviews
December 20, 2012
You reviewed in the last week Quality Poor to fair You reviewed in the last week Quality Poor to fair Appeal Good Service Poor to fair THE SERVICE DEPT IS AWSOME BUT THE SALES STAFF, IN PERTIC You reviewed in the last week Quality Poor to fair Appeal Good Service Poor to fair THE SERVICE DEPT IS AWSOME BUT THE SALES STAFF, IN PERTICULAR CATHY IS A SNAKE.....WE PURCHASED A USED CAR FROM THEM IN JULY AND THEY ASKED US IF WE WANTED AN EXTENDED WARRANTY AND WE SAID YES......THEY DIDNT GO INTO ANY DETAILS ON THE WARRANTY WE PURCHASED......THE CAR DEVELOPED A BAD OIL LEAK AND WE TOOK IT IN TO FIND OUT THAT AFTER 5 MONTHS WE WERE ONLY 63 MILES AWAY FROM THE WARRANTY EXPIRING.....IF I HAD DROVE THE CAR 1 MORE DAY THEN I WOULD HAVE BEEN SCREWED......THEY CHARGED US 2000 DOLLARS FOR THE WARRANTY AND IT HAD A 200 DOLLAR DEDUCTABLE WHICH WE WERE NOT EVEN GIVEN A CHOICE THEN TO TOP IT OFF , I GOT GOING THRU THE PAPER WORK AND I HAD NOTHING ON THE WARRANTY THAT WE PURCHASED......WHEN WE TAKE THE CAR IN FOR THE REPAIR AND COMPLAIN WHEN WE FOUND OUT THE WARRANTY THAT WE WERE SOLD THEN THEY GO TO OUR FILE AND IN THE FILE WAS OUR COPY OF THE WARRANTY.....THE SERVICE DEPARTMENT HAS INFORMED US THAT WE WERE SCREWED.......ON TOP OF THAT THEY DONT EVEN HAVE THE TOOLS TO FIX OUR CAR SO NOW I HAVE TO GO BACK UP THERE AND PICK UP MY CAR AND DRIVE IT TO A VOLKSWAGON DEALER TO HAVE FIXED..............IVE BEEN CAR SHOPPING FOR A SECOND CAR THIS WEEK AND I WOULDNT EVEN CARE TO GIVE BERKELEY FORD A CHANCE FOR MY BUSINESS More
by KELLERDETAILER
Employees Worked With
CATHY
