Berlin City Kia of Vermont

Service with a capital S Dave Patterson was great as a service advisor. He was friendly, informative, helpful and didn't try to up sell although he did sell me a maintenance s Dave Patterson was great as a service advisor. He was friendly, informative, helpful and didn't try to up sell although he did sell me a maintenance special. More

18 Stinger Excellent experience all around. One of the easiest car buying experiences I have ever had! The entire team was professional and polite. Thank you so Excellent experience all around. One of the easiest car buying experiences I have ever had! The entire team was professional and polite. Thank you so much! More

Fantastic! I couldn't be more happy with the experience. This is the 3rd time we have worked with Berlin City and I have never been disappointed. The team is I couldn't be more happy with the experience. This is the 3rd time we have worked with Berlin City and I have never been disappointed. The team is excellent and responsive to everything you need. If they can do, they will! More

They did every thing they could to get my son a new car we had a great experience in buying a car. the people were very friendly and even offered to go out and get us food as we were there for 6 and 1/2 hou we had a great experience in buying a car. the people were very friendly and even offered to go out and get us food as we were there for 6 and 1/2 hours. More

Extrodanariy My team was amazing! Thank you so much! I will be back every time and hope to work with all the same people again! Thanks My team was amazing! Thank you so much! I will be back every time and hope to work with all the same people again! Thanks More

Berlin Kia's Service Team is the best! I really appreciate that Ryan in Service was incredibly helpful when my Sorento was in the shop. They were on top of my needs for the day getting the I really appreciate that Ryan in Service was incredibly helpful when my Sorento was in the shop. They were on top of my needs for the day getting the car finished and even washed! So appreciated! More

the best buy ever I came in and was treated great!, the staff is super friendly and the atmosphere was very comfortable. My sales guide ben was very professional and kn I came in and was treated great!, the staff is super friendly and the atmosphere was very comfortable. My sales guide ben was very professional and knew every answer to every question. More

Rock star sales reps This was actually my 4 purchase here and couldn't be happier. I've never had any problems in the past at all. 2 of my children have also gotten their This was actually my 4 purchase here and couldn't be happier. I've never had any problems in the past at all. 2 of my children have also gotten their cars here. It may take some time but they deal with a lot of people like me with bad credit and do everything they can possibly do to get someone into a new car and that can take a bit of time. But so worth it in the end. Sales people are very polite and listen to what you want in a car and do the best they can to get you into the one you want but again...it all comes down to creditworthiness as to what a person can actually qualify for. They will try to get something as close as possible to what you want though. It worked for me! happy camper here! More

State Inspection Very quick and thorough service. There were issues with Customer Waiting Area. The TV was not working properly, until I went to report it and so Very quick and thorough service. There were issues with Customer Waiting Area. The TV was not working properly, until I went to report it and someone did come in to rectify the issue. Although they knew ahead of time that this was an ongoing issue everyday. There was no coffee available and when I asked about it, I was told that someone was taking care of it. No one ever took care of it in the 100 minutes I was there. More

Comments AC compressor was replaced in August 2017, failed to work when AC was activated in May, 2018. Advised by supplier there was no warranty. Pat Treanor AC compressor was replaced in August 2017, failed to work when AC was activated in May, 2018. Advised by supplier there was no warranty. Pat Treanor was able to convince supplier to provide replacement at no cost and agreed to install replacement compressor at internal hourly rate. Jamie Provetto was very professional in handling the situation and referring it to Pat Treanor. Only complaint resulted from parts dept discovering they didn't have required size in inventory after they began to take everything apart. Required overnight delivery of correct o-ring size. Internal policy should require that all parts necessary be confirmed to be on hand the day before scheduled appointment. More