Berlin City Kia of Vermont

GO ELSEWHERE August 1, 2023 By Lisa from South Burlington, VT Awful service. My husband brought my car in to have my winter tires taken off and the summer tires put on. When the work was done, th Burlington, VT Awful service. My husband brought my car in to have my winter tires taken off and the summer tires put on. When the work was done, the tire sensor warning light was on; the staff told him to just drive the car 50 miles and it would go off. After 50 miles it did not go off, so I called Berlin city Kia 3 times and left messages and no one called me back. I called a 4th time and spoke with the service manager who assured me they would fix anything that they caused free of charge. I took my car in for them to fix the tire sensor and turn off the warning light and they called me later and were very condescending and basically said they were charging me $200 to fix it because they don’t believe they caused it. Interesting that I never had a problem with this until leaving their place after they serviced my car. I also emailed the general manager about how unhappy I was with their service and he never responded. A total scam. Their condescending attitude, unresponsiveness, unwillingness to own up to their errors and unethical business practices definitely do not align with their “worry free” mission statement. More

We had an appointment with Berlin City to have a "new" radio put in our Sorento on May 10th. Since we live nearly 2 hours from them, I decided to call them today, the 9th, to make sure we were good to go radio put in our Sorento on May 10th. Since we live nearly 2 hours from them, I decided to call them today, the 9th, to make sure we were good to go but lo and behold, the radio never got ordered. We received several e-mails since April 20th when we gave them the go to order and install the radio. We ended up calling Garvey KIA in New York and they gave us a price of $370 to install a refurbished radio because they said a new radio could run several thousand dollars. This tells us the price of $323 for a radio to be installed was not for a new radio like they made it sound but a used radio, which they were never going to tell us. People, please watch this dealership and have the quote explained so you really know what you are getting. In this case, Garvey KIA will be getting our business in the future, NOT Berlin City! More

My car unexpectedly needed a new engine (on a 2014 Kia Sorento)- just stopped shifting correctly one day. Had to tow it in to the dealership ($300 right there). Said they wouldn't be able to get a new eng Sorento)- just stopped shifting correctly one day. Had to tow it in to the dealership ($300 right there). Said they wouldn't be able to get a new engine in for awhile. I had to ASK if I would be provided a rental for this extended time. They informed me that they didn't have any rentals available. They reached out to a third party to get me a rental but I had to follow up and ask- communication was so poor. I finally get a rental A MONTH later. One day, my car is ready at 12pm. I am told that I will need to drop the rental off first. I ask if there is a shuttle service so that someone can pick me up and bring me to the dealership. They no longer have shuttle service. GREAT! Now I have to coordinate with my husband's shedule again. BUT Berlin will no longer pay for a rental past this day so if I can't figure out my schedule in the next 5 hours, I will have to pay for extended rentals! This will be my last experience with this dealership. I wish I had never bought a car from them. Their motto is "Take it easy"- like they are supposed to make your life a little easier when things go wrong with your car. This was the most stressful experience with no communication or understanding. More

Buying the car was fine but unfortunately if you have to deal with the service department you will have a battle. I would be disgusted as a general manager who over sees all departments if my service depar deal with the service department you will have a battle. I would be disgusted as a general manager who over sees all departments if my service department was run this way. I have battled with them since the day I bought my car when a light came on. Basically had the run around, didnt' hear from the for a week unless I called told car was done when i wasn't and basically called a liar for a light that came on even those i sent all things in photos for a lovely trail. Don't go here if you don't have to More

Always excellent service and professionalism. I’ve purchased three vehicles from them in the last 6 years and every experience has been a breeze. Dedrick is the best GM I’ve ever worked with (a I’ve purchased three vehicles from them in the last 6 years and every experience has been a breeze. Dedrick is the best GM I’ve ever worked with (and I visited a handful of other dealerships before this last purchase — strictly out of interest in a different brand of vehicle!). Knowledgeable, caring, professional and willing to work with you. I’ll never buy a car anywhere else! More

They were very friendly at first but when we wanted to test drive the Kia Niro, the only style car interested in, they said the check engine light came on and a week later they had still not resolved what test drive the Kia Niro, the only style car interested in, they said the check engine light came on and a week later they had still not resolved what the problem was and never contacted us again. Not sure how trustworthy they are. More

If your buying a car sure their fine but their techs to work on your car are inexperienced and will cost you more then its worth. They will break things while working on your car and tell you that you brok work on your car are inexperienced and will cost you more then its worth. They will break things while working on your car and tell you that you broke it when it was fine when it went in there.. More

Can’t trust these people. They are liars. They will lie to you about trade values to make money and hold interest rate points to make you pay more. to you about trade values to make money and hold interest rate points to make you pay more. More