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Berlin City Kia of Vermont

4.8

230 Lifetime Reviews

586 Marshall Ave, Williston, Vermont 05495 Directions
Sales: (802) 752-4982

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230 Reviews of Berlin City Kia of Vermont

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February 01, 2012

"I've never had a worse service experience ever, car..."

- vtdriver

I've never had a worse service experience ever, car related or other. Below is a copy of the e-mail I sent to their Service Director. I'm waiting for a response. I chose to bring my vehicle to you mainly for convenience reasons given that you had Saturday appointments available. After being charged for a State Inspection I neither asked for or needed during a previous service appointment, I have to tell you that you were not my first choice. My car was driving fine when I brought it in for a 60,000 mile service per the manufacturer’s recommendations (this included balancing and rotating the tires). At this time, the service representative at the desk stated that the service would most likely be $400 and that he would call me if the charges would be over that amount. I received a phone call 2 .5 hours later stating that my car was complete and my keys could be picked up at the front sales desk. Upon picking up my car I was charged $454.97 total. While I was a little disappointed that this was never discussed with me on the phone even when I spoke with the service rep in person, I let it go as I walked out the door. However, as I began to drive home to Montpelier my car seemed a bit loud and shaky around 20mph. Once I got onto 89 on and neared 50mph my car became extremely loud and began to shake and vibrate, feeling extremely unsafe. With no one at the dealership and no other way to get home, I drove the rest of the way home at very slow speeds with my flashers on. While I was aware that the service department is closed on Sundays, I called hoping that there might be someone I could speak with. I explained the situation to your Sales Manager, Rob, who told me that he would personally make sure that I was called “first thing Monday morning”, and quickly skirted me off the phone. It is my understanding that your service department opens at 7:30am on Monday mornings. As of 8:30am Monday morning, I had received no phone call. I called myself at 8:30 and spoke with Bryce, who was patient despite my anger and had me bring the car in. I also discussed with him the fact that the labor charges on my receipt don’t add up. The receipt states the labor rate of $85.95 and the RO Opened: 10:05 and Ready: 12:47. By my rough calculation (2.75 hours), this should amount to $236.36. Yet, the labor amount on my bill lists $267.84. I also spoke to Bryce about how I tried to contact you, Mr.Wright, at the phone number that’s printed on my receipt. I even tried a few times to be sure that I hadn’t entered the phone number incorrectly. However, as the recording states, the extension is “not valid”. This only left me more irate. None of these issues were resolved through speaking with Bryce despite his patience. Upon looking at my car the technician found that both front tires had broken belts and Bryce stated that one of the tires showed “a large welt”. Here is where most of my dissatisfaction lies. It is incomprehensible to me how my tires could have been rotated and balanced and this could have gone unnoticed. It must either be negligence or neglect as it seems that “a large welt” and broken belts on both tires could go unnoticed by one technician, but easy to find (within 40mins) by another. Especially, given that one of the itemized tasks performed on my vehicle Saturday lists a “Courtesy Multi-Point Inspection”. Regardless of what this inspection includes, it is unfathomable to me that the integrity of the tires would not be checked when they are being rotated and balanced. This brings about many questions and concerns about the quality of your technicians, the quality of your service department, and furthermore the company as a whole. I have zero confidence in the service that has been performed on my vehicle. To the point where I feel that I need to have a different mechanic confirm with me that my car is in fact sound and safe to drive and that all of the work listed on my receipt was performed, and properly. Therefore, I would like a refund for the money that I have spent as I will be needing to have my car seen by another mechanic. Especially, after getting out of work to see that two different size tires were sold to me and mounted onto my car without ever discussing the change in size, they're also touring tires and not all-season as I had asked for. Overall this entire experience has been a grand inconvenience and a disappointment. I was inconvenienced Sunday when driving my car seemed clearly unsafe, and further on Monday when I had to make another trip to the Service Department. Now, I’ll need to bring my car to a different mechanic so that I can be assured that my car is in safe driving condition and no other problems have been missed or neglected. I have been inappropriately charged, obvious service that my car needed was neglected and could have put my safety at risk. There was no follow-through from Rob or Service when I was promised a phone call, and there is no valid phone number to get in touch with a person of authority. It saddens me to think that I have received such poor service from a company that boast values of community, “over-the-top values and experiences”, and “peace of mind”. For, I have experienced none of this.

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Recommend Dealer
No
Employees Worked With
Kenyon, Bryce, Rob
December 31, 2011

"First of all don't believe anything they tell you ,They..."

- Buddy64

First of all don't believe anything they tell you ,They will tell you after you buy a car from them that if you refer someone to them and they will give you $ 100.00 for the refer ,Good luck getting it they will give you every excuse in the book hoping you will give up and forget about it. Next I bought a 2011 Kia Sorento LX AWD paid good money to have the tan seats treated so they won't stain well either they never put anything on the seats or the seats have a problem . No one is allowed to drink anything but water in the car and no food , But if you should spill a little water or get out of the car when it's raining and the seat gets wet it stains it. I have brought it in twice to have the seats so called cleaned and retreated only to keep happening when ever they get wet. The last time I was there I had the salesman and the service department come out and look at them and was told to bring it back and have them done again . This is not going to happen I have been trying to get them to replace the seats only to fall on deaf ears or being told they will set up a time for it to be done and than never heriring from them. Is this the way to treat someone who has bought 3 cars from them. When you pay $ 27000.00 for a car you expect good service.But at Berlin City when you buy a car from them and you leave you are history good luck getting anything done with out excuse after excuse. They are all over you when you walk thru the door but when you need the have something done they all run the other way. I will never refer anyone to them again or buy another car from them again. And don't bother to talk to the Manager he as bad as the rest of them and will only to lie to you also as he has taught his sales people to do.

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Recommend Dealer
No
Employees Worked With
Berlin city manager
December 19, 2011

"Larry was not pushy. He understood that I really wanted..."

- eansnana

Larry was not pushy. He understood that I really wanted my crashed car back but they don't make them anymore. He didn't try to constantly compare the Sorrento to my Honda. When it was time to talk $ he was most accommodating and helpful. He explained all the bells & whistles, which I promptly forgot. He didn't think I was dumb not knowing what he was talking about, or if he did he kept it to himself. All in all if I had to part with my Honda Larry was extraordinarily helpful.

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Yes
Employees Worked With
Larry Michaels
November 27, 2011

"Went in to look at a Kia Sportage (used) and they offered..."

- downtoearth

Went in to look at a Kia Sportage (used) and they offered to let me test drive for 24 hours. After inspecting it I found a a cracked steering wheel where the airbag is and an impression in the other air bag cover. Also, there were scratches on the hood. There was also a small oil leak near one of the seals. I paid for AutoCheck report and found it had been in an accident. They did not tell me this before I took it. Also, the vehicle was about $1000 too high on price. So when I went back, I asked for the CarFax report and they were "surprised" they hadn't given it to me. In fact, the salesperson insisted she had told me it had been in an accident. Wrong. I decided to offer on the car anyway and the manager said "absolutely not" and was really rather rude. He didn't even want to negotiate which I found weird. He said he had priced in the accident and because it was winter he could ask for a higher price. I could easily find one not in an accident for the same price or less! Also, on the finance sheet it should an "administrative fee" off $299 which I didn't even get a chance to discuss. This place is very typical of a bad dealership.

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Recommend Dealer
No
Employees Worked With
Melissa
August 17, 2011

"I came to Larry with a very specific budget, and car in..."

- cileewabit

I came to Larry with a very specific budget, and car in mind. Larry made my purchase easy and fun. He was very informative and professional. In less time than I thought, I was driving my new to me car home. I have purchased many vehicles in the past from other dealers, however, I will continue to do business with Berlincity Kia because of Larry and his team of managers. Kudos to all of you!!!

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Yes
Employees Worked With
LARRY
August 10, 2011

"I have never purchased a car so quickly and easily. I..."

- LIlymoon

I have never purchased a car so quickly and easily. I did a little research on the Kia Sportage and Sorrento. (Hubby did LOTS). We had a weekend to get it all together. Went to Berlin City, met Mark and it was easy-breezy. Easiest purchase ever. Love the price. Love the warranty. Love the car -- both style and color. I'm thinking this will be a much better relationship than I had with my Nissan Murano.

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Yes
Employees Worked With
Mark Kassler
August 08, 2011

"I needed a new car and I went to Berlin City to look at..."

- peanutpaulie

I needed a new car and I went to Berlin City to look at Used Cars. Larry Michael asked me a few questions and He Showed me a 2011 Kia Optima. Wow what a car , I never thought that I could afford a new car. He showed me all the features and how they worked. Larry was able to take my old car in trade and I drove home the same afternoon with my new Kia OPtima. Thanks so much you were great . Every one should go see Larry Michael to buy a car. Tell them Peanut sent you.

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Yes
Employees Worked With
Larry Michael
May 02, 2011

"Went in for a tire change. All went well and was done in..."

- rioguy

Went in for a tire change. All went well and was done in a reasonable time. Coffee wasn't made when I got there, but when I asked it was done quickly. Everyone very friendly and helpful. Every visit has been the same, very helpful and work done as needed.

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Yes
Employees Worked With
not sure
March 31, 2011

"I purchased a used 2006 Dodge Durango ($11000 cash). In..."

- alaay1998

I purchased a used 2006 Dodge Durango ($11000 cash). In less than three months, transmission failed, exhaust manifold seals leaked, and just over a 1 year later $4000 more invested, and several sensor issues, i traded it $5000. That is a huge loss and huge mistake. No warranty, but they were not helpful or accomodating in the least to make right on the deal. When you shell out 11k for a less than 4 year old vehicle you expect it to last longer than 3 months before dumping 3k more into it and expect to have it longer than 1 year. I also fault Dodge for producing a substandard product at an astronomical price.

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No
Employees Worked With
Do not remember
March 08, 2011

"New motto for Berlin City: " Let the Buyer..."

- Carolwinfield

New motto for Berlin City: " Let the Buyer Beware!" They screwed up by selling me a vehicle with poor MPG, and making me get nasty to get them to partially, but not ever fully, rectify their mistake. I had four criteria for a used car: big enough for my needs ( Forester size or bigger), all wheel drive to get out of my driveway, MPG at least 20 or more, a price I could afford. Make, model, color, bells and whistles, standard or automatic, didn't care about any of that. Didn't sound so hard. They were very nice, very easy to work with, very customer friendly and accomadating, until they sold me a 2008 Kia Sportage, telling me it got 25 MPG. Seemed perfect, but then I only got 15 - 18 MPG! And when I told them this, assuming it needed a tune up or something, all they would do was imply it was MY DRIVING! I am 54, have been driving 38 years, many makes and models......I KNOW how to estimate MPG, and I don't drive any worse than I ever did. My old Subaru got 26! So they finally said they'd have to find me another vehicle. But then they never did. Meanwhile, since I drive 50 to 100 miles per day, I was spending almost as much on gas as on the car payment. Finally, I got them to give me a couple of perks to make up for a few months worth of wasted gas, but I had to demand it. They even had the incredible nerve to say that I could've checked on the milage rating myself before I bought the car!!!! Now, I have to try to trade the thing after only a couple of months because I can't afford to drive it, tho it won't be at Berlin City. Lots more wasted time car shopping, which I hate and can't afford. So, I guess the motto of Berlin City is really, "Let the buyer beware!".

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Recommend Dealer
No
Employees Worked With
Dedrick, barry
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