This is the fifth vehicle we have purchased from Berlin City and there are many reasons we keep coming back. Overall the process is smooth and easy. The sales staff is pleasant and knowledgeable and not in the least pushy. I was there for long enough to feel uncomfortable but, nothing could be farther from the truth. Instead, the time passed quickly and I never felt that I was being ignored. In short, I can see nothing that you can do to make the experience better. Just keep on doing what you are now which all seems to be geared toward making each client feel that he's the only one in the showroom.