I bought my second Lexus today from Berlin City. My previous one lasted over 10 years with few problems.
I had sent an email to Berlin City expressing my interest in a car. It was answered by Chris Green. And I went in to see him the next day. What a comfortable experience!
While I pretty much knew what I wanted, there were some critical questions I had and I intended to return home and do some more research before making a decision. Chris took me through what I needed to know, made insightful suggestions and gave me frank answers to my questions. Very refreshing.
I left two hours later - all paperwork completed efficiently - leaving my old car behind.
I'm not a car person. And, if you're like me, car buying can be difficult because you don't have the experience and background to assess the validity of the responses to your questions. So, you end up having to rely upon the credibility of the sales person. Chris clearly knows his cars, but more so his personable manner, easy style and obvious concern for his client changed my reconnoitering trip into an easy sale and a good deal for me.