Berman INFINITI Chicago

Nick C. is the best! Nick is the most helpful agent I’ve worked with. He is friendly, compassionate, and knows what he’s doing. He always knows my name and face even when Nick is the most helpful agent I’ve worked with. He is friendly, compassionate, and knows what he’s doing. He always knows my name and face even when I haven’t been into the shop for a few months! More

Awesome Job! Everyone I interacted with at Berman was pleasant and professional. I had a minor issue with a recall and the turnaround time was barely 48 hours. The Everyone I interacted with at Berman was pleasant and professional. I had a minor issue with a recall and the turnaround time was barely 48 hours. They had my vehicle spotless when it was picked up which was great. I was very happy with the service. P.S. The hot chocolate in the waiting area is good! Try it. More

Review for Berman Service Department on Hooker not Dealer The Berman Infiniti service department is like no other. I work with Nick Cardoza frequently. He is probably the best there is. He is a worker who nee The Berman Infiniti service department is like no other. I work with Nick Cardoza frequently. He is probably the best there is. He is a worker who needs to be recognized for his knowledge, passion of the brand, and his devotion to the customers that come in. He is very personable and him like the others there are very welcoming.. He is there to answer any and all questions and give you advice on what he feels is best for your car. He takes pride in his work and the Infiniti brand. The district manager needs to acknowledge the workers at this location. The manger job there is like a revolving door. I think they should consider promoting from within the location and not pull from other locations, It never works. The district manager is rude. He seems to enjoy complaints more than compliments about his staff....Promote from the site maybe you would be happier!! More

Oil change Best service I’ve had by a infinity dealership. I like the fact she told me all the things I need for my vehicle. I had an experience with another in Best service I’ve had by a infinity dealership. I like the fact she told me all the things I need for my vehicle. I had an experience with another infinity service center before and they did not provide 1/10 the service you guys provided. More

Eddy is the man! Again, Eddy is the man! Not too pushy and got me exactly what I wanted. Told him I was going to think about it, he was very professional and didn’t st Again, Eddy is the man! Not too pushy and got me exactly what I wanted. Told him I was going to think about it, he was very professional and didn’t start putting on the full court press (like I experienced with other dealers). Long story short, thought about it for an hour and drove back to the dealership. The Q60’s cannot go wrong. More

The Only Sales Consultant I'll Work With I came into Berman Infiniti after selling my Audi and going to several other dealers in the area (Acura, Audi, Hyundai/Genesis). Personally, my experi I came into Berman Infiniti after selling my Audi and going to several other dealers in the area (Acura, Audi, Hyundai/Genesis). Personally, my experience with Stephen is what made the difference and why I ultimately left with a Q50 (that and the car is incredible). I found Stephen easy-going, without all the annoying high pressure tactics seen at most dealers. Most importantly, he actually listened to the price & feature criteria I gave him. Instead of focusing on up-selling on what I asked for, he focused on meeting my needs as best as he could, which ultimately got us to a point where agreeing on price was very easy, and I left with my car the same day. More

Customer Service They worked as a team to ensure I got a good deal. Addy was my awesome sales person and joined in with the rest of the team to ensure my purchase was They worked as a team to ensure I got a good deal. Addy was my awesome sales person and joined in with the rest of the team to ensure my purchase was what I was seeking to purchase.. More

Car Service Remembered me from my last service appointment ...Was kept informed to the progress of the service...only place I will take my vehicle...thank you Remembered me from my last service appointment ...Was kept informed to the progress of the service...only place I will take my vehicle...thank you More

Great deal 3rd vehicle leased and always straight forward and very accommodating to my requests. I know their service is always great and no hassles when deali 3rd vehicle leased and always straight forward and very accommodating to my requests. I know their service is always great and no hassles when dealing with any follow up issues. More

Excellent My service was a general oil change but i told my concerns to my advisor and he did a very well job on explaining me the process. My service was a general oil change but i told my concerns to my advisor and he did a very well job on explaining me the process. More