Bernardi Honda of Natick

Awesomely thorough and thoughtful! Answered all questions, anticipated others, provided me with needed information…will recommend Bernardi and Victor!!!! Answered all questions, anticipated others, provided me with needed information…will recommend Bernardi and Victor!!!! More

Zero respect for customers. I made an appointment for 8:30 to have the oil changed on my car. They quoted me a price for the service $25 higher than their advertised price, bu I made an appointment for 8:30 to have the oil changed on my car. They quoted me a price for the service $25 higher than their advertised price, but I know to always ask for coupons based on past experience, so I figured I'd give it a shot. They took my car at 8:30 and parked it in the lot. At 9 my car was still parked. At 9:30 my car was still parked, but I was told that I was the "next car" they were taking in. At 10 I told them to give me my car back. The service rep went to talk to the service manager. The service manager got up and walked away from the room. Great customer service and great respect for other people's time. I get that they could care less about a cheap oil change, but I'll be taking my business elsewhere in the future. I bought a car from this dealership, and i won't make that mistake again. More

Angela was very professional, responsive, and helpful throughout the process. She even brought the paperwork to me when it was inconvenient for me to get back to the dealership. throughout the process. She even brought the paperwork to me when it was inconvenient for me to get back to the dealership. More

UPDATE to Previous less than stellar rating. Management stepped in and completely turned my experience around. I picked up new vehicle today and the process was flawless. Thank you !!!! Management stepped in and completely turned my experience around. I picked up new vehicle today and the process was flawless. Thank you !!!! More

placed 2500 deposit on ridgeline and was asked to come when vehicle arrived to sign paperwork.shen i arrived i was told the credit was not approved but i could still sign. I had been at dealership for o when vehicle arrived to sign paperwork.shen i arrived i was told the credit was not approved but i could still sign. I had been at dealership for over an hour when i was told about this so i left saying i could come back but when i called next day they said they had no openings to sign that day and if i wanted to come the could not promise anything. So rude and not accommodating i cancelled order which they could have cared less about. Terrible management allows these things to happen. Bernardi is not a well run organization. More

Angela was very professional, responsive and went the extra mile (literally) to ensure a positive experience by focusing on what was convenient for me - frequently meeting me at my office. extra mile (literally) to ensure a positive experience by focusing on what was convenient for me - frequently meeting me at my office. More

Serviced in timely manner, provided video link for the service, explained details on service done. service, explained details on service done. More

It seems like there is no communication between the service manager and service writer. Went in twice for AC fixes before compressor shaft seal was put under warranty by Honda. That fix seems to ha service manager and service writer. Went in twice for AC fixes before compressor shaft seal was put under warranty by Honda. That fix seems to have been my car’s issue, but they wanted me to pay for labor! I refused and told the service writer to call the service manager to get approval. I should not have even been asked to pay for labor for that repair. I have submitted a request through American Honda for a refund of my two prior fixes, which I now believe we’re done in bad faith. I will never go back to Bernardi Honda for repairs. More

Ryan was very polite and clearly explained the service performed on our vehicle. His customer service was excellent. performed on our vehicle. His customer service was excellent. More

Just bought my first ever brand new car from here this week! My new Honda Pilot is my 6th Honda since I started driving (2 CRVs, 1 accord, now 3 Pilots) and I love it so much. This was my first time buy week! My new Honda Pilot is my 6th Honda since I started driving (2 CRVs, 1 accord, now 3 Pilots) and I love it so much. This was my first time buying a new car versus a used one and also, the first time I have ever gone and negotiated a deal on my own. I really only intended to test drive and see if I could handle downsizing to a smaller SUV again. I was greeted by David M.'s smiling, welcoming face and met with Bob M. who I had seen in reviews to be one of Bernardi's top salesman. I can totally back that claim as Bob was extremely warm, welcoming and gives it to you straight with a very comforting dad demeanor. I immediately felt like I could trust him and his guidance. He assured me I would regret going to a smaller model in this stage of my life with kids and I'm glad he steered me back to the Pilot. Bob and Sinan worked with me to give me a great deal for my trade in and get me into my new car. Josue from the business office was the kindest and most patient, as well staying late to help me wrap up the deal despite being so tired I could barely form sentences. The team were super communicative and efficient through the process. I ended like I began with Bob refreshing me with my new Pilot's features and sweet David saying congratulations and seeing me off. I'm so happy with my purchase and would highly recommend going to Bernardi for any Honda purchases. The team took what could have been a very nerve-wracking or frustrating experience and made it great! More