Bernardi Toyota

I was looking for a 2007 Camry and was deceived by the sales manager on the quote, he quoted me a price over the phone with Option C that includes everything, navigation, stability control and heated seat sales manager on the quote, he quoted me a price over the phone with Option C that includes everything, navigation, stability control and heated seats and asked me to come in immediately to the dealership, I told him that I will get there tomorrow. Luckily I called him back asking him to e-mail me the quote and the details that we talked about. He sent me the e-mail which was good, but skipped the navigation system, i called him back telling him that he missed it and I wont come in to the dealership until I receive that e-mail but he denined the fact that we ever talked about navigation and was asking for $2000 more. If I wouldn't have called and asked him to send me the details in an e-mail, it would have been the classic bait and switch. Later I realized that he was giving me option A (basic) and still quoted me higher for that, I rather spend more money and buy it from somewhere else then from here. More

While the negotiations were fine, the delivery was one of the worst I have experienced. we were rushed through so the salesman could deliver another car(even though we had made an appointment at his conven the worst I have experienced. we were rushed through so the salesman could deliver another car(even though we had made an appointment at his conveniene). They could not figure out how to activate the bluetooth, nor did they take the time to show my wife how to work the nav system. They offered one financing rate which we signed for and then reversed themselves. they called to ask us to come back. When we did, the finance person had no idea why we were there. I have purchased many cars from this family of dealerships. All have been superior EXCEPT this one. I would go anywhere else More

I placed down a deposit on a used Corolla which carried a 24-hour refundable guarantee. I later went to Lexington Toyota and got a better price on a newer (still used) car with lower mileage. The next mornin 24-hour refundable guarantee. I later went to Lexington Toyota and got a better price on a newer (still used) car with lower mileage. The next morning I went back to Bernardi to get my refund and which they first tried to refuse, then they said it could only be issued by the salesman that I dealt with (who conveniently was not available). I waited for close to an hour when finally Ron returned. From a few feet away I could hear the other guy say, "there is nothing you can do", soon after which I got my refund. I loath this establishment and will never return, and I highly recommend others stay away as well. If you want a Toyota, I recommend Lexington or Acton. More

I have never purchased a car where the dealership was so friendly and fast. Bernardi Toyota has genuine concern for the happiness of their customers.Other dealers take hours to get to the same price. Shawn friendly and fast. Bernardi Toyota has genuine concern for the happiness of their customers.Other dealers take hours to get to the same price. Shawn told us up front what we were upagainst (we owed too much money on our trade), he also said they had the only guy in the state that can figure out difficult loans...Gil Rogers. This deal was no slam dunk and the Shawn/Gil tem was outstanding. Thank you Guys!!!Thanks from Pinky and Rita More

The "Sales Assistant" who helped us was very knowledgable and nice. Then when we talked to the "Sales Manager", he was rude condescending and pushy. Even if he were offering a better deal than knowledgable and nice. Then when we talked to the "Sales Manager", he was rude condescending and pushy. Even if he were offering a better deal than another dealership, which he was not, I would not buy my car there. He was the typical sleazy car salesman that makes car shopping a nightmare. This is the 2nd time I've been to that dealership, first time was 5 years ago when I bought my previous car and I had the same experience. Giving them the benefit of the doubt I thought I'd try again. Unfortunately, nothing has changed in 5 years. More

Recently I gave my car for a Timing belt Service. They gave all the quotes on the parts but never revealed how much they charge for the parts. When the service was over they have charged me 94$ per hour o gave all the quotes on the parts but never revealed how much they charge for the parts. When the service was over they have charged me 94$ per hour on the labour totalling 430$ on Labour alone and 250 for the parts. Even the Luxury car dealers won't charge 94$/hour. Have I been cheated with this price or do you guys think its a fair price for Toyotal Labout charge?? Appreciate your feedback. More

totally aweful from beginning to end. 2 different prices on the internet, and a 3rd price on the window of the car. Car was totally scratched up, and they said I would have to accept it that way, even tho on the internet, and a 3rd price on the window of the car. Car was totally scratched up, and they said I would have to accept it that way, even tho I was paying $25k for a car. Then at the last minute they tried to hit me with bullshit fees. I had already gone $2k over the most I wanted to give for the car, so I would not budge, but niether would they. I can't believe they would offer so little when a customer is paying tens of thousands for a car. More