Bernardi Toyota

I bought my 2003 Toyota Camry in December of 07. When I test drove this car the steering wheel squeaked and the brakes has a squeal to them. The salesman reassured me that this was "normal". In April I bro test drove this car the steering wheel squeaked and the brakes has a squeal to them. The salesman reassured me that this was "normal". In April I brought the car in for it's first scheduled maintenance and told the service dept. that the squeak in the steering wheel was now louder as was the squeal in the brakes. They said for a fee they could take care of the squeak, I declined saying they should have done it for free (which another dealship did) since it was like that when I bought the card. Then I was told that the front brake pad had missing shims and bent shims, pad and rotors were aftermarket and shims were roted off. They wanted to charge me, I declined, and after being a little more assertive that this car was like this when they sold it to me, they gave in and a month later they took car of the brake repairs. Since May of 08, I have had replace the battery (it was the original battery), and have been told that the PVC valve is cracked and should have been replaced at the 60,000 mi maintenance, (I didn't own the car then) Bernardi should have seen this in their pre-certification "safety" check. I have had it with this dealership and will take my car to Acton Toyota where they are honest and upfront and no surprises. More

Went to Bernardi with husband looking at either Sienna or Sequoia. Sales rep was very helpful showing us all of the features, test drive, telling us of the GREAT deals they are offering on Sequoias right no Sequoia. Sales rep was very helpful showing us all of the features, test drive, telling us of the GREAT deals they are offering on Sequoias right now. I went back the next day by myself ready to buy the Sequoia. Waited for a what seemed like forever for them to review my trade in. I decided to add the backing up sensor feature - almost $1K extra. Everything was going well until they brought me the price quote... I informed my sales rep to give me their best deal. I don't want to or have the time to be going back and forth negotiating. Well Sales Rep comes back with offered price - basically by adding the new feature and them deducting an amount - the price quoted was sticker!! I was shocked to say the least - so much for a GREAT deal. I was asked - "what do you think a GREAT deal is?" A Sales Manager then came over and brought me a computerized sheet that showed Invoice price and basically indicated that they can't come close to it....I got up and left - but had to ask for my keys back. Basically I felt that they were trying to take advantage of me being a woman buying a vehicle....I had done my homework - I knew list, I knew what others were payinf....I felt they were totally trying to pull a fast one. Even the night I was there with husband initially looking at the vehicle - A sales manager comes over to my husband to whisper how good a of deal they could give us....! Their loss - I had my title of my trade in and checkbook in my pocketbook ready to go. If I end up with a Toyota - it surely won't be from them! More

Sales is good but after service very poor, service at Bernadi Toyota is not as good as it use to be, everytime my car goes for service something breaks soon after. I have two 4Runners and got rid of one, Bernadi Toyota is not as good as it use to be, everytime my car goes for service something breaks soon after. I have two 4Runners and got rid of one, one to go. I will not buy a Toyota again. Toyota quality is no longer good as it use to, quality drop due to mass production. More

I have given this rating because I have had a wonderful yet freindly and personable experience with Bernardi Toyota. I knew this was the dearlership to buy from the moment I walked through those lovely cl yet freindly and personable experience with Bernardi Toyota. I knew this was the dearlership to buy from the moment I walked through those lovely clear glass doors. I was greeted right away by a diplomatic professional salesman, Irving Espinosa, who instantly cadered to my needs. This was very suprising especially when it's been over 5 years since I've purchased a vehicle. This experience was totaly different from the last. I was not pressured into anything. I sat at a table and my whole experience was like talking with a freind or several friends about Toyota. When Bernardi Toyota makes a promise, they deliver. They are also known for the exceptional customer service and amazing follow-trough abilities. I got a great deal on my New 2009 Toyota Corolla because of this dearlership. I was very touched that someone could actully care about and listen to what you have to say. They also take pride in what they do and very proud of what they do. One way to know this is in a small vestibule near the main entrance they display all of their happy customers on the bulletin board. When I learned of this I thought it was a nice gesture and a way of patting themselves on the back for job well done. When you do great work it really shows sort of speak (display in vestibule). This is why they are constantly rated number 1 year after year. Thanks Bernardi Toyota! More

Great experience. Showed me a few 2009 Camrys LE and SE. They showed me the inside and out of the vehicle and took me on a test drive. Came in the morning and drove away the same day with a new Camry LE. Ga They showed me the inside and out of the vehicle and took me on a test drive. Came in the morning and drove away the same day with a new Camry LE. Gave me great value for my trade. Recommend Bernardi to everyone looking for a new car. More

I would like to take a moment to categorize my responses. Customer Service: I gave Bernardi a 5 because I have never been treated so well at a car dealership. The great service started when I walked i Customer Service: I gave Bernardi a 5 because I have never been treated so well at a car dealership. The great service started when I walked in, they were the only dealer that didn't immediately try to de-value my trade in even though it was an SUV. I was trading my SUV for a Prius, they worked on the deal very hard and were able to get me top dollar for my trade and were also able to get me into a Prius in 7 days.. Quality of Work: The time and attention paid to me and my wife was excellent, the dealer made the extra effort to get things done, and done right. Friendliness: In the past I would approach car dealers with apprehension, and it was always justified, but at Bernardi they spoke in clear terms and with honesty. Overall Experience: My overall experience was a great one. I would definitely recommend Bernardi Toyota to anyone who asked, not only did they work to provide a great deal, they also made me feel comfortable with the process. Price: The Prius is selling at or above sticker price, so the only way to make a good deal is to get more for the trade, and they made that happen. Keep up the great work Bernardi. Thanks Steve More

Excelent custumer service, will do business with them all the time when a car is needed. the time when a car is needed. More

Great dealership. Very honest and great team work from Miguel, Steve Aswad and Joe from the Finance Dept. Miguel, Steve Aswad and Joe from the Finance Dept. More

I purchased a "Certified Pre-Owned" Camry from Bernardi Toyota. I was originally looking for new car. Very large selection of new and used vehicles. Very helpful staff from sales, finance manager and the p Toyota. I was originally looking for new car. Very large selection of new and used vehicles. Very helpful staff from sales, finance manager and the preparation crew. Car was spotless and we had a very pleasant ecperience when all was said and done. Salesperson, Artie, was very knowledgeable and easy to deal with. The sales manager, Miguel Garcia, was most gracious and helpful and made sure everything went smoothly. Would highly recommend Bernardi Toyota to our friends. More

I bought my car from Ron Gamble and Miguel Garcia. They were very knowledgeable in getting me exactly what I wanted in a vehicle. I had a pleasureable experience dealing with all of the staff at Bernardi were very knowledgeable in getting me exactly what I wanted in a vehicle. I had a pleasureable experience dealing with all of the staff at Bernardi Toyota. Breno Lemos did the financing for me and he was very helpful and got me my financing right away. My car was ready when they said it would be. I would certainly recomend anyone who is looking for a vehicle to go to Bernardi Toyota because they were so easy to deal with. More