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Bernardi Toyota
Framingham, MA
1,167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,167 reviews
June 24, 2020
Dell did a good job of meeting my needs! He was very efficient in getting me the vehicle that I needed! Was willing to go the extra mile to satisfy this customer!! efficient in getting me the vehicle that I needed! Was willing to go the extra mile to satisfy this customer!! More
by JRP
Employees Worked With
Dell Silva, David Liang
Helpful June 23, 2020
Manh Pham was a fantastic service representative. He was very professional, polite, and kept me informed of everything that was going on with my car. I also used the valet service, which was very convenient very professional, polite, and kept me informed of everything that was going on with my car. I also used the valet service, which was very convenient. More
by Customer
Employees Worked With
Manh Pham
June 22, 2020
It was a quick turn-around - regular maintenance- multipoint inspection w recommendations for future work. The Tech, John, sent me a video of work in progress, great experience multipoint inspection w recommendations for future work. The Tech, John, sent me a video of work in progress, great experience More
by AJJR
Employees Worked With
Manh Pham
June 18, 2020
I was very dissatisfied with three consecutive trips to Bernardi Toyota. My wife and I went there to purchase our leased Toyota Corolla. Although the employees were friendly they were extremely slo Bernardi Toyota. My wife and I went there to purchase our leased Toyota Corolla. Although the employees were friendly they were extremely slow. We waited and waited and waited. Spiro never bothered to contact us after he had promised to. The paperwork took over an hour. After we arrived with a bank check it took a different employee 25 minutes just to make a copy. We waited in our car far too long. That is terrible service! When I confronted the employee he made a ridiculous excuse of how busy he was. All we needed was a copy a copy of the check. Twenty five minutes- no excuse!!! We had to call the receptionist more than 15 times in three days just to speak to a salesperson. For the amount of money Toyota charges $799 to purchase our leased car I would expect better service. My wife was late for her doctor’s appointment because we were stuck waiting in their parking lot. It was our first experience with Bernardo Toyota. We still need to drop our car off there to get it properly registered. They said it would require an entire day and we could just “hang out” while they did the work. Hang out for the whole day???? Really? I hope we get better service in the future. More
by robjmiller
Employees Worked With
Spiro Treska
June 16, 2020
A great experience! No pressure, up front about everything, made the whole process fast and easy. Great selection of cars available as well. Highly recommended. everything, made the whole process fast and easy. Great selection of cars available as well. Highly recommended. More
by Gabriel
Employees Worked With
Oren Goldstein
June 15, 2020
First time purchase with excellent customer service I am a first time car owner and recently worked with Oren at this location to purchase a car. Oren was excellent and I am so happy to have worked with I am a first time car owner and recently worked with Oren at this location to purchase a car. Oren was excellent and I am so happy to have worked with him. The customer service was excellent. Oren was incredibly friendly, thorough and was quick to obtain information on the inventory and move the deal through. Thank you so much to the staff! I am very grateful to have worked with Oren. More
by Katie
Employees Worked With
Julio Sema, Oren Goldstein, David Liang
June 01, 2020
They show videos about what they did underneath the car. They ask about your concerns regarding the car and they have coffee, tea,and water while you wait for your car. It's a nice atmosphere and Vivien was They ask about your concerns regarding the car and they have coffee, tea,and water while you wait for your car. It's a nice atmosphere and Vivien was helpful answering my questions. More
by Pams
Employees Worked With
Vivien Martins
May 30, 2020
Excellent service and friendly staff. Service was done right and it was done quick. I would recommend this dealer to anyone I know to service their vehicles here. right and it was done quick. I would recommend this dealer to anyone I know to service their vehicles here. More
by Raul
Employees Worked With
Vivien Martins
May 29, 2020
Vivian at service dpto the best customer service you can receive ( 5 star ) i always ask for vivian because she does the best for you receive ( 5 star ) i always ask for vivian because she does the best for you More
by Bsg9847
Employees Worked With
Dell Silva, Vivien Martins
