When I was at Benardi Toyota on February 7, 2015 the service advisor Manny Martinez was not helpful and not informative. Mr. Martinez couldn’t explain to me why I was being charged for the oil consumption test, so I declined the oil consumption test. When the oil change was done, he stated that he went ahead and did it anyways, even though I declined the service. I never heard of a service department completing repairs against the customer's wishes. [I was told about the oil consumption test in more detail at another Toyota service department].
Also, when I asked Manny for a shuttle after being there the first hour, he stated, "There are no shuttle drivers today." When I was at Westboro Toyota and Acton Toyota of Littleton, they shuttle you wherever you need to go, so it was weird that he said I couldn't be shuttled.
The small highlight is that because he recognized the mistake that he made, the oil change was discounted from $30 to $16. I think that was the last time I went to Bernardi Toyota and because of this, I have to travel to Westboro Toyota or Acton Toyota of Littleton for service that I can get closer if Bernardi was more communicative.
Plus, I was there for 2 1/2 hours, which was crazy! And during lunch time when I couldn't get shuttled and get food for my child. When I tried to call and speak with someone, I left VM's and even put an email through their website, but no one ever returned my phone calls or letters that I wrote. It doesn't seem like Bernardi Toyota cares to follow-up with issues with the intent to fix them in the future.
Maybe they will in the future - there's always hope. I gave the date of service, along with the exact amount of the oil change cost in case someone from Bernardi wants to research the repair job and reach out to me for follow-up. The phone number is updated in the customer database and I can always add an update to this if I receive contact.