Jailene Casillas was the service consultant that looked up the pricing for my 4 Michelin Tires and the front-end brakes and rotors. She was very friendly, efficient and found me additional discounts for the tires (buy 3 get 4th for $1) from Michelin. She found a $10 coupon off the electronic alignment as well. Bernardi saved me $500 as compared to written estimates from Midas (Westborough) and NTB (Shrewsbury). We got a great deal when we purchased our 2014 Highlander and have been very impressed by the service. This from a guy who normally does all his own car work and normally thinks, "The dealerships overcharge customers", but with Bernardi I have had to retract that statement. Bernardi provides good pricing and does not try to push repairs that are not required. I have checked, by pulling off the wheels and checking myself. They are honest in their estimates of the work to be performed and they have excellent waiting area while waiting or provide short rides to and from the dealership. My Infiniti is about due to be replaced and I think I will go with Bernardi and get a Toyota to replace the Infiniti (good car but service center as Herb Chambers over charged on estimates, so I always did all the brake, wheel bearing and strut work myself). I would trust Bernardi to do the work with OEM parts and complete the job correctly. Well done Bernardi and a special thanks to Jailene Casillas.