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Bernardi Toyota - Service Center

3.9

39 Lifetime Service Reviews

1626 Worcester Road, Framingham, Massachusetts 01702

39 Reviews of Bernardi Toyota - Service Center

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January 13, 2018

"outstanding service"

- 4runner

outstanding service from Vivien Martins and Mike Mason - they were great to work with and took great care of me and the replacement of my radio.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Mason
Jan 15, 2018 -

Bernardi Toyota responded

Happy to help! Thank you for the great review :)

December 22, 2017

"Excellent service "

- ToyotaFan

Vivien is excellent service professional explains service maintenance needs, price, and what done very clearly and effectively. The time estimated to when the work is completed was accurate. Vivien and team was helpful in identifying a weak battery and replaced it, avoiding future problems .

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 27, 2017 -

Bernardi Toyota responded

Thank you for the review! We are happy we could give you a great service experience!

December 22, 2017

"A service department that really listens to you!"

- nicole77

From the time I drove my car in to when I left with my car I was treated with quick and friendly service. The head of service Mike Mason was so kind he listened to all my concerns and even called me with an update of what was going on with my car. Vivien took amazing care of me also bringing me to the rental area so I wouldn’t have to loose a day at work. The car rental place was amazing too. I was in my rental car and off to work so quick. I was able to get the car later that night, all my issues fixed. Amazing service area I am now coming here for every oil change it was that great of a service department. Best service I have ever had since getting my license 20 years ago.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vivien Martins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Mason
Dec 27, 2017 -

Bernardi Toyota responded

Hi Nicole, We love to get this feedback from our customers. We are happy we could help you service your car in a timely manner! We'll see you for the next one :)

December 20, 2017

"Excellent as usual "

- TJL

Had 12:30 Appt Greated and my vehicle went into the shop immediately At checkout complete inspection of my vehicle was presented Regular customer for service

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Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vivian. Service Department
Dec 27, 2017 -

Bernardi Toyota responded

Glad to have you back! Thank you for the review TJL!

December 20, 2017

"Toyota services "

- Aquelina

I used the Toyota services almost every single month with a assistant VIVIEN MARTINS and I always recommend this service. VIVIEN is a perfect assistant she is the best, every single time I had at Toyota services she is there and the attention e professionalism is constant, and the another good thing she speak portugues, portugues is my first language, this is very important to me (us). I have to say Thank you very much for a Bernardi Toyota and a VIVIEN MARTINS for a excellent service and dedication. My rating for her is 10 star's. ?????????? Merry Christmas And a Happy New Year🍾🍾🍾🥂🥂🥂🥂🥂 Appreciate 👍👍👍👍👍👍👍👍👍👍 Aquelina da Silva

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
VIVIEN MARTINS
Dec 27, 2017 -

Bernardi Toyota responded

Wow, thank you for the great review Aquelina! We are very happy to help and glad we could make you feel comfortable!

August 17, 2017

"Very Bad Oil Change"

- JessicaN

VERY VERY BAD Customer Service at this Toyota Framingham dealership, DON'T COME. I've been coming here for years to service my Tundra and it's been fairly okay until today. I made an appointment for 8am for an oil change. They told me it will take 1.5 to 2hrs, so I left and said I'll be back later. I called at 10am and inquired about the status. The lady informed me that there were various issues with my truck that may need service (i.e. like replacing the side mirrors, etc.). I declined and asked again if my truck was done. She said probably another 1/2 hr. I called back at 11am and still it's not done. The lady said she'll call me when it's done. I called back at noon since no one called me back and asked again. This time the lady said it's ready. I came out there and the bill was $60....I asked whether the price increased. She stated that my truck was a V8 and that's the price. I said but I've been coming here for years and it's only been around thirty something dollars. I asked her to check my records in the system. She pulled it up and stated that they didn't charge me for the oil change last time. I was like "Are you kidding me?" "I came here for an oil change and wasn't charged for an oil change, then what was I charged for???" She couldn't give me an answer. I was so aggravated that I just paid the xxxx bill. I got my keys and went outside to the truck and inspected it. To my surprise, my skid plate was very loose and some screws were missing. I went back in and complained and both the lady and the service manager very not very helpful at all. They stated that the screws were already missing. I said if the screws were missing wouldn't my skid plate fall off on the highway??? I stated that my oil change took way too long from 8am to 1pm and I'm still here at the dealership and now my screws are missing!!!! Long story short, finally the service manager refunded my $$$ and asked me not to come me back again for service. I agreed that this place suck and that I will never come back.

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Recommend Dealer
No
Employees Worked With
Various
Oct 16, 2017 -

Bernardi Toyota responded

Hello J.N. Thank you for taking the time to provide us with this feedback. On behalf of the service team here at Bernardi Toyota, we apologize for your less than satisfactory experience with us. At Bernardi Toyota we take pride in our customer service and have always put the interest of our customers ahead of our own when possible. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. We welcome to opportunity to change your opinion of our dealership and would like to handle your concerns promptly, please contact me directly : ________ Thank you, Rolando Catalan rolando.catalan@bernardiautogroup.com

June 25, 2016

"Oil change took 2 1/2 hours to complete w/ Manny Martinez "

- c4319232

When I was at Benardi Toyota on February 7, 2015 the service advisor Manny Martinez was not helpful and not informative. Mr. Martinez couldn’t explain to me why I was being charged for the oil consumption test, so I declined the oil consumption test. When the oil change was done, he stated that he went ahead and did it anyways, even though I declined the service. I never heard of a service department completing repairs against the customer's wishes. [I was told about the oil consumption test in more detail at another Toyota service department]. Also, when I asked Manny for a shuttle after being there the first hour, he stated, "There are no shuttle drivers today." When I was at Westboro Toyota and Acton Toyota of Littleton, they shuttle you wherever you need to go, so it was weird that he said I couldn't be shuttled. The small highlight is that because he recognized the mistake that he made, the oil change was discounted from $30 to $16. I think that was the last time I went to Bernardi Toyota and because of this, I have to travel to Westboro Toyota or Acton Toyota of Littleton for service that I can get closer if Bernardi was more communicative. Plus, I was there for 2 1/2 hours, which was crazy! And during lunch time when I couldn't get shuttled and get food for my child. When I tried to call and speak with someone, I left VM's and even put an email through their website, but no one ever returned my phone calls or letters that I wrote. It doesn't seem like Bernardi Toyota cares to follow-up with issues with the intent to fix them in the future. Maybe they will in the future - there's always hope. I gave the date of service, along with the exact amount of the oil change cost in case someone from Bernardi wants to research the repair job and reach out to me for follow-up. The phone number is updated in the customer database and I can always add an update to this if I receive contact.

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Recommend Dealer
No
Employees Worked With
Manny Martinez, Tony Gauthier, Mike Ganas
June 21, 2015

"The most honest service I have ever witnessed. "

- Sue

I had brought my vehicle into the Bernardi service center for a state inspection. What I witnessed was a very busy service center with many employees and customers. I was shocked to see how fast pace attentive and friendly the staff was.While waiting for my inspection to be done I was approached by a man wearing a shirt a tie unlike the other employees ( assumed he was a manger ) He said good morning with a smile he then proceed to walk over to another customer a older women to explain the noise was due to a plastic shield and that she did not need brakes! She was admit that the other company tried to sell her brakes. The man explained to her you do not need brakes and that he apologized for the other company then he proceeded to take her to the repair area. The women came back over to the waiting area where I asked her what was the deal with her brakes were? That I overheard her conversation she was so delighted and that man come to fid out he had given her a business card ( He is the Director named John Dowdan) In a world were honesty and acts of kindness are a lost art this man was kind and professional. No wonder why the staff seemed friendly and kind.

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Recommend Dealer
Yes
Employees Worked With
John Dowdan
June 17, 2015

"Went there to buy Toyota Care plus."

- Yanis

DO NOT WASTE YOUR TIME AND DO NOT GO THERE. Went there to buy Toyota Care Plus for my 2014 Toyota Tundra Limited .First I went to srvice department and told them that I want to buy Toyota Care package .He said that I have to go to Financial department ,went there waited for financial department manager about 30 minutes ,not a big deal . Manager said ,I do not know how to process this ,never done toyota care plus . He told me that he will need to make a phone call to Toyota ,but he is busy know and I will need to wait at least for 2 hours and suggested me to go to dealership where i purchased my car .I said that I will not wait for 2 hours so he can make a phone call and I left . Went to Wellesley Toyota dealership service department and bought Toyota care plus under 10 minutes . DO NOT GO TO BERNARDI TOYOTA ,SAVE YOUR TIME AND GO TO WELLESLEY TOYOTA.

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Recommend Dealer
No
Employees Worked With
Finance department
Jul 07, 2015 -

Bernardi Toyota responded

Yanis, We, as dealership that takes pride in customer satisfaction, apologize in regards to your experience. We understand you were looking for Toyota Care, but our specific dealership does not give out Toyota Care. Instead, we have the Bernardi Advantage and the Toyota Factory Warranty. We are unsure as to why this was not clarified right away when you came in our dealership. If you give us another chance in the future, we will be sure to explain all of the features and benefits of the Bernardi Advantage, including 3 years of basic maintenance.

May 01, 2015

"John Dowden, Service Director, was honest and helpful."

- hd

We recently had a very bad service experience with another Toyota dealership. After speaking with Toyota headquarters, they agreed to have different dealership fix the problem. We had no prior experience with Bernardi Toyota. We were pleasantly surprised with the service and care we received at Bernardi. John Dowden, the Service Manager, personally handled the issues, kept us informed of what was happening and what they found. Our experience was everything you would like to get from a dealership when you bring a car in for service. Communication was excellent, but most of all, we appreciated the honesty about the situation. We will drive the few extra miles to come here.

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Recommend Dealer
Yes
Employees Worked With
John Dowden
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