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Bernardi Volvo Cars Natick
Natick, MA
685 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 685 reviews
September 01, 2021
Most service items were handled perfectly. One minor light issue was missed. When I picked up my vehicle, the service department was so busy with check ins that I didn't want to wait at that point to h light issue was missed. When I picked up my vehicle, the service department was so busy with check ins that I didn't want to wait at that point to have it addressed this time since I needed to return to work myself. More
by mprince676
Employees Worked With
Christopher Casey
Helpful August 25, 2021
Great experience! Knowledgeable, genuinely friendly, without pressure during the decision and sales process! Would definitely recommend. Thank you Bernardi Volvo! without pressure during the decision and sales process! Would definitely recommend. Thank you Bernardi Volvo! More
by Jberube64
Employees Worked With
Kevin Planchon, Chris Toupence
August 18, 2021
This is the worst customer service experience I have had in my entire life, their entire department is full of LIARS. They are truly a disgrace and I hope that on some level they feel ashamed of themselves. in my entire life, their entire department is full of LIARS. They are truly a disgrace and I hope that on some level they feel ashamed of themselves. The service department here is an absolute nightmare. I don't wish having to deal with them on my worst enemy. My vehicle was there for over a month. They repeatedly blatantly lied to me. They would PROMISE to run diagnostics and give updates, and I would repeatedly go multiple days and multiple phone calls and text messages (why even offer this option if you're not going to respond) without getting a response from them. I finally had to insist on towing my vehicle from the premises (at my own cost, LOL) because as it turns out, they literally had not touched the vehicle. They are liars, plain and simple. Unacceptable on every level. Strongly encourage anyone thinking of bringing in a vehicle here for service to explore ANY / EVERY other options before doing so, you will be disappointed. More
by tconnors112
Employees Worked With
ENTIRE SERVICE DEPARTMENT
August 13, 2021
Purchased a used car from Bernardi. They made sure car was in good shape by inspecting and performing service. They were very responsive to any issues we raised and took care of a minor issue we found pro was in good shape by inspecting and performing service. They were very responsive to any issues we raised and took care of a minor issue we found promptly and professionally. Highly recommend both John LaBruzzo and Paul Tallino. They were excellent to work with. More
by Customer
Employees Worked With
Paul Tallino, John LaBruzzo
July 24, 2021
The service rep was very helpful in setting me up for service. Also, the car was ready as they had told me. Very friendly group of reps. service. Also, the car was ready as they had told me. Very friendly group of reps. More
by jmmaloney
Employees Worked With
Service Department
July 17, 2021
From the beginning to the end it was a perfect sale....no issues, everything was handled professionally and everything went smoothly. would highly recommend to any buyer issues, everything was handled professionally and everything went smoothly. would highly recommend to any buyer More
by leone55
Employees Worked With
Steve Mullally, John LaBruzzo
July 09, 2021
Excellent customer service! Even with me messing up on my appointment date I was still provided with a loaner and very quick service for why needed to be done. appointment date I was still provided with a loaner and very quick service for why needed to be done. More
by Max
Employees Worked With
Chris Toupence
July 07, 2021
Just picked up our factory ordered 2021 Volvo XC60. Sales Manager Kevin Planchon was terrific to work with. Best attribute is his responsiveness, with his patience and politeness tied for second. The other Manager Kevin Planchon was terrific to work with. Best attribute is his responsiveness, with his patience and politeness tied for second. The other members of his team, especially Jon Yeshulas, Silvano Senn, and John in Finance, were great contributors to our positive experience. Even the service guys, Jason and Mike, pitched in to make picking up our new XC60 a pleasure. More
by Jim and Lise Westford
Employees Worked With
Kevin Planchon, Jon Yeshulas, Silvano Senn
