Bernardi Volvo Cars Natick

Service App As always, Paulo is terrific. He is so friendly and warm . He makes the “service” experience as easy as can be! Couldn’t be more professional ! As always, Paulo is terrific. He is so friendly and warm . He makes the “service” experience as easy as can be! Couldn’t be more professional ! More

excellent staff, less excellent vehicle The staff at Volvo of Wellesley are excellent. I have worked with Steve Moynihan (service manager) most through the years and he is professional, frie The staff at Volvo of Wellesley are excellent. I have worked with Steve Moynihan (service manager) most through the years and he is professional, friendly and smart. Although I have found having my car fixed so frequently quite frustrating, the staff make it work. I have an ill child and a demanding job, Steve knows and goes above and beyond to help me stay functional. More

Excellent courteous service I recently brought my XC90 in for service and everything went very smoothly. I was in and out quickly with a nice loaner and my car was ready sooner I recently brought my XC90 in for service and everything went very smoothly. I was in and out quickly with a nice loaner and my car was ready sooner than I expected. Highly recommend thank you! More

Pleasant, low-hassle buying experience Bought a 1-year-old Certified Pre-owned Volvo based on web search. Volvo of Wellesley was quite responsive via e-mail. When I arrived, I was imme Bought a 1-year-old Certified Pre-owned Volvo based on web search. Volvo of Wellesley was quite responsive via e-mail. When I arrived, I was immediately greeted by John LaBruzzo. John is an excellent salesman. Low-key, no high pressure, knows the cars well. Felt like he was on my side. After a test drive with John, he gave me the keys and let me drive by myself for an hour. When I returned, we talked about the price, trade-in, etc. Sales manager got involved in trade-in, and this was OK, although they did not give me much over the minimum Kelly BB value. Then met with business manager Julie Lapore, who also was pretty low-key, but good and what she does. She ended up selling me a 10-year service contract, supposedly at the cost of an 8-year , and then discounted that by about 15% more. Still wicked expensive at $3k, but the car is so complicated, it seemed worthwhile. I passed on the $2k wheel insurance, pre-paid maintenance, and body and interior protection. If I bought it all, it would have added $10k to the price of the car. I was able to FedEx in my old car title and cashiers check, and just showed up a couple days later and everything was ready. They handled the registry for me, contacted my insurance company, canceled my old plates, etc. Very low hassle. John spent a good amount of time explaining how the car worked (all of the features), and that was it. Of the 10 cars I have bought in my life, this was probably the least stressful, least hassle experience. While it helped that I did try to negotiate the price down a lot (since the internet already told me it was priced $3k below market value), I think Volvo of Wellesley did a great job reducing the stress and hassle. I would definitely go back, even though it is far from my home. More

Excellent experience Christopher is a gem: professional, organized, responsive, pkeasant, excellent communicator, very knowledgeable and focused. Congratulations on Christopher is a gem: professional, organized, responsive, pkeasant, excellent communicator, very knowledgeable and focused. Congratulations on a great new hire, a worthy successor to the high standards of customer service set by Steve. More

Service Great first time service appointment! Everyone was helpful and accommodating, work was performed in a timely matter, shuttle rides quick and easy, an Great first time service appointment! Everyone was helpful and accommodating, work was performed in a timely matter, shuttle rides quick and easy, an overall pleasure. More