Bert Ogden Nissan

Always greeted with a warm smile when I take my vehicle in for service. The sales experience was just as wonderful. I highly recommended this dealership. in for service. The sales experience was just as wonderful. I highly recommended this dealership. More

Horrible horrible horrible!! This dealership has been such a nightmare. We bought a Jeep from them a month ago! One freaking month ago!! To begin explaining This nightmare, I live in San Antonio and I bo such a nightmare. We bought a Jeep from them a month ago! One freaking month ago!! To begin explaining This nightmare, I live in San Antonio and I bought this Jeep from Bert Ogden McAllen which is 4 hrs Away from me. I thought things were great at first because the Jeep was halfway delivered to me and everything seemed to be fine until a week later. After a week and a half of having the vehicle, I was driving home from work and out of nowhere the Jeep started shaking uncontrollably. Let me tell you it was so bad I thought I blew a tire. Thinking I had a blown tire, I stopped on the side of the road to check it but I couldn’t find anything. From plain sight I couldn’t see the problem, the Jeep looked fine but just to make sure I decided to take it to a Jeep Dealership because as the saying goes “ I rather be safe than sorry” later. I took it to a Jeep Dealership in San Antonio, because according to Bert Ogden since it's a “certified vehicle” their warranty could be used at any Jeep dealership. Before i proceed you might say oh it’s just A little shaking but noooo the shaking was so terrifying I thought the Jeep was going to flip upside Down. Well Once I got to the dealership, not only did I have problems with the warranty Bert Ogden said was good for “any Jeep Dealership”, But the people who checked It mentioned that the Jeep had so many issues they didn’t even know how to begin to explain. According to them, I had a bad steering dampener that was causing the issue, some bad ball joints, a torn axle boot and that it had some leaking. Mind you, Bert Ogden also told me that this Jeep was in “perfect Condition”, but little did we know they had sold us a nightmare. We trusted this dealership, plus they said it was a certified vehicle so you would figure that there wouldn’t be any problems YET, that’s ALL we’ve had since we purchased it. So we called Bert Ogden for an explanation, and tell me why no one answered our phone calls or texts. We kept calling and trying to contact everyone who was involved with the sale to try and help us out but no one answers or reaponds. All of a sudden no one is Available but yet they want to harass you when it comes to buying the vehicle. Then one day, someone actually called back after numerous days of texting and calling and said they would help us only if we brought it back to the dealership. Again, mind you we live in San Antonio and the dealership is in McAllen Texas. We can’t even drive this Jeep over 65, 55 or 45 miles some days without it wobbling like crazy so how are we even suppose to take a 4 hr drive without this Jeep causing some type of accident or putting myself in danger. And you’re probably thinking why don’t you let them know.... well we have. And they don’t care!!! We just keep getting ignored. They won’t call me or message me back anymore after I asked why they sold me this vehicle in this condition. I am so angry bc This is not right. Not only did I go through an extensive time to find my dream car to have someone like Bert Ogden come and sale me a piece of junk. This is just wrong. This needs to be fixed and they need to transport it to the dealership. I have already paid over $300 just for parts and mechanics to look at it. How did this become my responsibility when they told me the vehicle was in “great/perfect condition”. I can’t drive it on the highways, I have to take the service roads just in case it starts wobbling out of nowhere. I’m scared of this vehicle and no one from Bert Ogden seems to care. Why because they’ve already made the sale?!? It’s ridiculous. Seriously, for all you people looking for a vehicle, go anywhere! Anywhere but this dealership!! More

If I could give zero stars I would. I bought a vehicle in April of this year and it’s the worst decision I ever made. The vehicle has so many issues that need to be addressed after speaking to Jose mata he s April of this year and it’s the worst decision I ever made. The vehicle has so many issues that need to be addressed after speaking to Jose mata he simply said to return th vehicle instead of being respectful and responsible for repairs! Very disappointed More

Had bad service when I bought, had problems with service. Bert Ogden Nissan is the worst I have seen in my life, (I am 77) Bert Ogden Nissan is the worst I have seen in my life, (I am 77) More

AMAZING dealership. Once you step into the dealership, it seems like you are at an episode of the TV series CHEERS, where everybody knows your name, and glad that you came. Olivia is attentive, with a che it seems like you are at an episode of the TV series CHEERS, where everybody knows your name, and glad that you came. Olivia is attentive, with a cheerful demeanor. Ms, Cindy in the parts department has a warm and receptive disposition (like a sister you wish you had) and always willing to help you find needed parts. Sometimes I love to stop in and just say hello. I really love this place Golden More

This is the absolute WORST dealership I have been to, (and trust me I’ve been to Charlie Clark). However Bert Ogden Nissan in McAllen does not know how to treat its customers. I went in looking to purcha (and trust me I’ve been to Charlie Clark). However Bert Ogden Nissan in McAllen does not know how to treat its customers. I went in looking to purchase a brand new Titan for myself, after driving an hour to get there the reception said the sales man would be ready for me. After a while of waiting he shows up not even introducing himself, I really thought he was just some random guy and didn’t really put any effort into the sale. After calculating a few numbers for around 20 minutes AND CHECKING MY CREDIT he said he couldn’t do better but that he’d try tomorrow and call us back. He never did. So I CALLED THEM BACK. The lady then transfers me to ANOTHER sales man who promises to put his 100% into getting us a solution and call us back within a couple of hours. He never did. Long story short I went to Luke Fruia in Brownsville and got my self a new GMC Sierra instead. Best service and best thing I’ve done in my life. I guess things do happen for a reason. More

Avoid these people! Told me that a vehicle had features that it did not. No response to simple questions. Zero integrity and no follow up when you’re actually interested in purchasing a car. that it did not. No response to simple questions. Zero integrity and no follow up when you’re actually interested in purchasing a car. More

Avoid Nissan McAllen: Hector Megias and unanswered compaint #Nelson Garcia and #Paula Regalado I sent this complaint again Hector Megias 5 days ago to Mr. Nelson Garcia and Paula Regalado. I have not got any #Nelson Garcia and #Paula Regalado I sent this complaint again Hector Megias 5 days ago to Mr. Nelson Garcia and Paula Regalado. I have not got any feedback so far or confirmation that they are dealing with the case. From my own experience, I think that this company and the dealer in my complaint should definitely be avoided. With my complaint, I want to take further steps, including towards the BBB and other possible forum. More

15,000 Mile Check I was impressed at how quickly I was attended to. Great service and always a joy to chat with Jaime with fantastic personality. Thank you I was impressed at how quickly I was attended to. Great service and always a joy to chat with Jaime with fantastic personality. Thank you More

They are still using the old 'bait and switch'. Went there to look at a vehicle listed/described on their internet site; upon arrival, I was told that said vehicle was in an Edinburg shop getting 'd Went there to look at a vehicle listed/described on their internet site; upon arrival, I was told that said vehicle was in an Edinburg shop getting 'detailed', then I was shown other comparable vehicles but with a higher price. I gave them my name and cell number and asked them to call me when the vehicle was returned to their lot; meantime the sales manager appeared with an offer to sell me the replacement vehicle; the offer was lopsided on their favor, I don't mind them making a profit but the figures were ridiculous. Never buying anything from anything 'Bert Ogden'. More