Bert Smith BMW

First time experience with this BMW dealership and very efficient and knowledgeable . The staff was easy to deal with . efficient and knowledgeable . The staff was easy to deal with . More

The customer service at Bert Smith BMW is top notch. The moment you pull up for service, you’re treated like gold. Special thanks to all the technicians, Alex (manager) and Natalie for their integrity a The moment you pull up for service, you’re treated like gold. Special thanks to all the technicians, Alex (manager) and Natalie for their integrity and professionalism. More

Natalie swain is the best Service Representative I have ever experienced. Thank you Natalie for all your help. ever experienced. Thank you Natalie for all your help. More

Very good service this time round. Noah was great and very communicative . Loaner was great. Noah was great and very communicative . Loaner was great. More

The service level is beyond expectation! Natalie Swain Senior Service Advisor/Consultant is very responsive and awesome in scheduling repairs and arranging for a loaner vehicle. Joe Davis, Natalie Swain Senior Service Advisor/Consultant is very responsive and awesome in scheduling repairs and arranging for a loaner vehicle. Joe Davis, Service Manager drove my vehicle with me to help diagnose the problem with the brakes. The problem has been fixed! Thank you so much! More

I had an outstanding experience at the BMW Bertsmith dealership. From the moment I walked in, the service was smooth, professional, and genuinely welcoming. Dustin was incredible, knowledgeable, patient dealership. From the moment I walked in, the service was smooth, professional, and genuinely welcoming. Dustin was incredible, knowledgeable, patient, and truly went above and beyond to make the entire process easy. He answered every question, guided me through the options, and made sure I felt confident with my decision. If you’re looking for exceptional customer service, ask for Dustin. Highly recommended. More

All of the people we worked with were exceptional and made this the easiest car purchase we’ve ever had. made this the easiest car purchase we’ve ever had. More

It’s been about two months since I traded in my 2002 750 for a new 2025 760i. The buying experience was in line with what I expect when purchasing a $100k+ vehicle. Not only did the “Two Mikes” find the exa for a new 2025 760i. The buying experience was in line with what I expect when purchasing a $100k+ vehicle. Not only did the “Two Mikes” find the exact vehicle I wanted, they had it shipped in from out of state…just for me! Don’t see it on the lot? Go see Mike Ford, tell him what you want and he’ll find it. Perhaps my favorite part of the experience was their commitment to working the way I wanted to. I communicated I did not want to spend more than 1 hour at the dealership. The “Mikes” were able to do almost all of the paperwork with me digitally. I pulled into the dealership, was greeted with some BMW flare (thanks, Mike), shown the vehicle and headed directly to the finance department. Literally sign and drive! I highly recommend Bert Smith and will most certainly be purchasing from them again! Keep it up B Smith BMW! -Ian More

I came in for a routine oil change and check up. Setting up the appointment was easy and on my schedule. Check in the day of the appointment was seamless event though I was about 10 minutes late. Setting up the appointment was easy and on my schedule. Check in the day of the appointment was seamless event though I was about 10 minutes late. The video by the tech and the recommendations for additional work were timely and the work was well done. The waiting area was well appointed with coffee machine and fridge with water. Chairs were comfortable as well. I also had time to check out the new cars. Always a plus. More

Dealer kept my car for two full days saying there was an issue with diagnosing a repair. During this time, they never actually even entered the car once or even pulled it into the garage to look at it. Th issue with diagnosing a repair. During this time, they never actually even entered the car once or even pulled it into the garage to look at it. The service advisor lied about it, only finally admitting it when I caught it based on the unlocking history in the BMW app. More