Bert Smith BMW

ATROCIOUS Service Center... ZERO STARS... I Own a Car Dealership and my wife has a BMW on Lease... They are Inconsiderate of Time and keep car as long as they say were backed up will get to it soon... Th Dealership and my wife has a BMW on Lease... They are Inconsiderate of Time and keep car as long as they say were backed up will get to it soon... The GM only works Part Time per staff... The GSM is actually the Acting Service Manager and doesnt Listen just Defends a Horrible Service Advisor Staff who told my wife because she Leases her repairs aren't under warranty!!!! Wow Ive heard it all Now.. You get a different warranty based on how You Pay??? Ive been a Car dealer for 34 years and Have Never Seen this Poor of Staff.. Bert Smith should be Very Ashamed at the Cast he's Assembled. I could Go On about the Poor Service but its redundant... Recommend any other place as Its quite Impossible to get this Bad... More

Vey Dishonest.I took my X5 to Bert Smith BMW to get a Vey Dishonest. I took my X5 to Bert Smith BMW to get a regular oil change, they said that my car had 4 recalls, one of them was for a Gas Pump, so I Vey Dishonest. I took my X5 to Bert Smith BMW to get a regular oil change, they said that my car had 4 recalls, one of them was for a Gas Pump, so I told them to go ahead and do it, they said that it would take a couple of days, so I asked them for a loaner, they said that they had none, I was forced to rent a car during those two days, this was on Dec 28th and car rentals were very expensive, it cost me more that $250, and that is only the beginning, a few days after I got my car back, exactly on 01/12/2022, I was driving it and it just stopped working in the middle of the road, luckily it was about 300 yards from my house and some people help me and my sons push it to my driveway, so I called my personal mechanic who happens to be an expert in BMW, and using his computer, he checked the car thoroughly, after doing so, he determined that the Gas Pump was faulty, which means that the gas pump that they had replaced was faulty, so I called the dealership and explained the situation and had the car towed to them, after doing their diagnosis they determined that it was the gas pump and they wanted to charge me over $900 to change it, so I told the advisor that there was a recall on the Gas pump and that just changed it a few days previously and that it should still be under warranty, after that the advisor said that he would look into it, he contacted me after a few hours and said that the technician determined that the Gas Pump was fine and that the car was just on empty that’s why it was not working, and that the gas gauge sensor was faulty completely changing their story, while I know that my car had more than a quarter of a tank when the tow truck picket it up, so long story short, and based on the determination of my mechanic, they went ahead and changed the faulty gas Pump that they had installed, but lied about it so that they would at least charge me for the diagnosis, so I went I got my car back and it drove fine, and the gas gauge sensor is working just fine whenever I fill the car up, the gas gauge is very accurate, so basically all of that was done so that they make me pay what I was not supposed to pay, I paid $235.56, I feel like the service department at Bert Smith BMW completely ripped me off, very dishonest. More

THE PRIMARY REASON I travel to this dealer, is the outstanding service department. I am extremely pleased with the BMW service advisor Mirnes and the service team. outstanding service department. I am extremely pleased with the BMW service advisor Mirnes and the service team. More

Over a month and dealership could not fix my 2017 BMW that needed a $125 part. Brought my BMW in on 11/11 for a stalling issue. Over 3 hours for testing was told the part had to be ordered. Service ad that needed a $125 part. Brought my BMW in on 11/11 for a stalling issue. Over 3 hours for testing was told the part had to be ordered. Service advisor then left the dealership. Spent over 30 minutes talking with the parts department who had no clue. Followed up with service manager who lied and said part was ordered and in but we was not able to get me in for service for over 10 days. Calling a few days before to verify that the part was in no adviser could verify and never returns calls as promised. Text message the day before my appointment I responded postpone until someone can verify my part was in. Received a call back before 3pm on Friday and was told part was not in but I would receive a call back on Monday that it was too late in the day for follow up. Never received that call. Ended up taking my car elsewhere and was diagnosed with the same issue, part ordered and installed the next day. Not my frist visit to Bert Smith BMW but will be my last. Service manager and advisers should all be fired for inabilty to do a simple job and lying. My total repair cost else where was 50% lower in cost coming in under $250. This repair was a simple fix Bert Smith BMW could not handle. More

Not satisfied at all. A body shop job at the Collision Not satisfied at all. A body shop job at the Collision Center, what was supposed to be done in a few days, took 2 weeks,absolutely zero communicatio Not satisfied at all. A body shop job at the Collision Center, what was supposed to be done in a few days, took 2 weeks,absolutely zero communication or updates on the car. Got the car back 2 months ago and my ac went still smells like glue after a windshield replacement. I don’t know what I’m breathing in every day! According to them, they received a bad glue from BMW what won’t dry I’m 30 miles away from the dealership and they won’t provide a a loaner so I don’t know what to do! More

Service is amazing friendly,very efficient ,and very honest evaluation. Is really good service and not matter what time you go always the help you.all staffers is nice and work the best for customers honest evaluation. Is really good service and not matter what time you go always the help you.all staffers is nice and work the best for customers More

GREAT experience dealing with BMW Service staff and my advisor Mirnes. They performed the work in a timely manner and even washed and vacuumed my car. I highly recommend using them for Service and ask for advisor Mirnes. They performed the work in a timely manner and even washed and vacuumed my car. I highly recommend using them for Service and ask for Mirnes when you do! More

Drew Petzold provide us with a solution and reasonable cost to our repair. He was professional, courteous, patient and understanding. Thank you so much for your excellent customer service, which nowadays cost to our repair. He was professional, courteous, patient and understanding. Thank you so much for your excellent customer service, which nowadays is so very hard to find! Rick & Irina More

BUYER BEWARE!!!Wow owned my pre owned Alfa for now 7 BUYER BEWARE!!! Wow owned my pre owned Alfa for now 7 Months. I have paint failure that Alfa Romeo determine was from an accident. Also got an ali BUYER BEWARE!!! Wow owned my pre owned Alfa for now 7 Months. I have paint failure that Alfa Romeo determine was from an accident. Also got an alignment completed at Tires Plus. They said the passenger rear tire was not able to calibrate, due to evidence of a past accident. Oddly my Carfax was clean so that’s interesting. I called GM Bobby.. He was short and pretty stand off. He said the car fax was clean and still is to this day… I asked how a Luxury dealership did not inspect a vehicle, and catch this before putting into their inventory to sell. Bobby stated, “they perform a road test”, basically an employee drives it down the street and calls it good. Please explain why it cost $797 for a delivery fee. No new tires, no safety inspection clearly. My concern is the vehicles safety. Bobby refused to perform a safety inspection that I previously paid for(pre delivery). Instead insultingly said he’d discount a safety inspection for me. It’s about $250 Really that’s a spit in the face. Alfa would perform service at $75 an hour. Bret Smit is selling a Rip off. After you sell me a car that multiple service stations say has accident damage (not caused by me). All reading, just beware that any pre owned vehicles there could also be hiding issues. I wanted to be a return customer, but now I can’t say I trust your dealership at all. Sadly I recommend you to my clients, and my clients also bought multiple vehicles from you. Trust me now they will know about this situation. The minimum you could have done was, to at least perform a predelivery service(safety inspection) Seeing you clearly didn’t . My sales man Cameron is still amazing he was fast to inform Bobby and also said I should contact carfax. When I asked Bobby for the original date the carfax was pulled, so I can try to have carfax do their buy back guarantee. Bobby aggressively answered “ I’m NOT BUYING BACK YOUR VEHICLE” I had to say clam down I said carfax. Overall just a dirty feeling and uneasy feeling knowing the car I Purchase from a luxury car dealership was in an accident prior to their take over and they got fooled. Now I’m stuck paying for their negligence. More

Natalie is the best!! Gets me in and out and keeps me informed along the way. So much better than other dealerships I’ve been to. informed along the way. So much better than other dealerships I’ve been to. More