Bert Smith BMW

Mismanaged I live 10 min from Sarasota BMW but bought from Bert Smith bc they had the interior color in stock that I wanted. I come from NYC and I’ve owned Me I live 10 min from Sarasota BMW but bought from Bert Smith bc they had the interior color in stock that I wanted. I come from NYC and I’ve owned Mercedes, Audi, Porsche, I know i set my standards high, but this place is a calamity They released the car to me with so many little issues so I had to drive over an hour last week to bring the car back for service. Of course, I booked an appointment When I arrived, our salesman and the service manager were nervously making excuses for their false promises. Running around attempting to not take responsibility for some issues We were there OVER an hour and a HALF waiting for our loaner car. We were very late meeting some friends at the Dali. Then the loaner car had no gas, so our salesman took it down the street for gas. Another half hour... no organization at this place! However.., the young man in service , Elijah Flewellen, went out of his way to try to accommodate us. It wasn’t even his responsibility. He stepped outside the box, which I rarely see. He sensed our anger and frustration and went above and beyond trying to expedite the situation. Then his beautiful personality calmed us down He is a gem! The other boys, Mirnes and Jordan were lovely people. They are all superb at customer relations! My hats off to these young men! More

2nd New car experience I bought my first BMW almost 5 yrs ago at Bert Smith 320i I loved my car & from the minute I walked in Bert Smith was always treated with a smile & co I bought my first BMW almost 5 yrs ago at Bert Smith 320i I loved my car & from the minute I walked in Bert Smith was always treated with a smile & courtesy. Last week I went in for service on my 320 i, Over the last year had been thinking about an SUV x3, after test driving & having one as a loaner decided to make the move. I am so pleased with my new 2018 x3 Bmw is absolutely the best! John Grimma, my sakesman was so professional, patient & kind, he stayed late & made sure all my questions were answered & I was sure about my decision. Natalie in service, what can I say she is the best always makes sure I’m in and out and my car gets just what it needs to be in top performance. Thank you all at Bert Smith! I sincerly appreciate each & everyone of you & look forward to continuing to drive the ultimate driving machine! More

Best Salesman EVER! Visited the dealership several times. Was fortunate enough to be helped by Dan Brandano. He made my buying experience truly a pleasure. Dan is kind Visited the dealership several times. Was fortunate enough to be helped by Dan Brandano. He made my buying experience truly a pleasure. Dan is kind and helpful. He’s personable and friendly. You will want to go see Dan. More

Painless and Fair Car Buying Experience I recently purchased a Certified Pre-Owned BMW i3 from Bert Smith BMW. Reed Radford was my salesperson. Reed was an excellent communicator as his re I recently purchased a Certified Pre-Owned BMW i3 from Bert Smith BMW. Reed Radford was my salesperson. Reed was an excellent communicator as his responses to my questions and concerns were succinct, thorough, and very prompt. I never felt pressured which helped us reach an agreement on price in a short time. I want to thank Reed and the sales manager, Greg Sarantis, for the painless and positive car buying experience. I would certainly recommend Bert Smith BMW. More

Dream Car Comes True I want to thank several people for making my dream purchase come true. The 7 series bmw. I had the wonderful pleasure working with michael ford (sal I want to thank several people for making my dream purchase come true. The 7 series bmw. I had the wonderful pleasure working with michael ford (sales person), Greg (Sales Manager), and Dino (Warranty). This has been the best purchasing experience ever. I would highly recommend dealing with these individuals again. Thank you for making my dream come true!!!! More

Fabulous experience with this dealer...everything ready and they explained everything....excellent salesperson and looking forward to using there service dept experience with this dealer...everything ready and they explained everything....excellent salesperson and looking forward to using there service dept.... i have heard wonderful reports about there service. More

Repeat customer This is my second BMW purchase from Bert Smith in 5 months. After driving my wife’s X5 a couple of times I decided to get myself a 5 series. Once aga This is my second BMW purchase from Bert Smith in 5 months. After driving my wife’s X5 a couple of times I decided to get myself a 5 series. Once again I asked for John Grima and had another great car buying experience. He really is one of the best car salesmen I’ve ever dealt with, very knowledgeable and not pushy, which I appreciate when it comes to car dealerships. Place as usual is very clean, modern and comfortable. If your in the market for a new car you really should go to Bert Smith and ask for John Grima because it really is a pleasure to work with him. More

Best car experience ever! I purchase my BMW A few months ago. The staff at Bert Smith was very helpful, courteous and professional. I must say this was the best car buying expe I purchase my BMW A few months ago. The staff at Bert Smith was very helpful, courteous and professional. I must say this was the best car buying experience I had. Thank you all at Beet Smith you guys are awesome! More

Plesant, honest and easy One of the most pleasant and easiest experiences I have had leasing a car. Dan Brandino, was honest, patient and interested to find the car that best One of the most pleasant and easiest experiences I have had leasing a car. Dan Brandino, was honest, patient and interested to find the car that best suited me. Frankly, this experience justified my 45-mile drive to this dealership when I live 5 mins away from BMW of Sarasota. In stark contrast BMW of Sarasota should be out of business. They are rude, put themselves above customers and so poorly represent the BMW brand. If the owner of BMW Sarasota, Victor, really knew what was going on in his dealership, and how in the last year myself and many others have fled the dealership with dozens more on the way, I think he would re-staff. If you live anywhere in the Sarasota, I highly recommend you buy or lease your BMWs at Bert Smith in St Pete, and ask for Dan! More

Keith Sanders and Bert Smith BMW are great! Thank you so much Keith and Bert Smith BMW I am driving the car of my dreams and couldn't be happier! Keith was patient as I picked the BMW that was p Thank you so much Keith and Bert Smith BMW I am driving the car of my dreams and couldn't be happier! Keith was patient as I picked the BMW that was perfect for me! More