Bert Smith BMW

Professional & quick Deal Jonh Grima and Bobby Haines were very professional and efficient dealing with my demand of a new X3. Even being around other BMW dealership I decided Jonh Grima and Bobby Haines were very professional and efficient dealing with my demand of a new X3. Even being around other BMW dealership I decided going to St Petersburg to close the purchasing of new car with them. After previous negotiation it took me only 90 minutes to leave Bert Smith BMW driving my new car! More

Prices are outrageous. Took car in for simple brake fluid flush and burned out tail lamp. That was nearly $400 because they "had to" add a filter and do an oil change. They Took car in for simple brake fluid flush and burned out tail lamp. That was nearly $400 because they "had to" add a filter and do an oil change. They rooted around doing a 'free' inspection and managed to find about $3600 worth of work to recommend. Prices are about twice (at least) what a non-dealer shop charges. Cost me nearly $1000 to get what I went in for. Than, I ordered a key fob to replace one I had lost. The fob and programming together comes to $500. Outrageous. Done with BMW. More

Natalie Swain Tremendous service from "the" best service advisor and manager! An unexpected flat tyre, and was welcomed as usual like family to leave for replacemen Tremendous service from "the" best service advisor and manager! An unexpected flat tyre, and was welcomed as usual like family to leave for replacement and detail More

purchase of a used vehicle [ inability to purchase ] poor business practices. pleas contact me for further details...visited to purchase a used vehicle,but was unable to do so...i will purchase elsewhere poor business practices. pleas contact me for further details...visited to purchase a used vehicle,but was unable to do so...i will purchase elsewhere.. More

I must say that the service in all departments was very professional. They handled my car with expert quality. I will do business with them again. professional. They handled my car with expert quality. I will do business with them again. More

Best BMW service anywhere! My X5 is the 4th BMW I've driven. The first was a 528i in 1980 that stayed in the family for 15 years. I have experienced service at other dealerships My X5 is the 4th BMW I've driven. The first was a 528i in 1980 that stayed in the family for 15 years. I have experienced service at other dealerships but Bert Smith is the best, hands down! This dealership is not so busy that you feel rushed to drop off, pick up and just get out of the way. I wouldn't consider going anywhere else! More

Friendly and detailed service My vehicle was making a sound that started after having been serviced at another dealer location in MA. Having moved to FL recently I brought it to Be My vehicle was making a sound that started after having been serviced at another dealer location in MA. Having moved to FL recently I brought it to Bert BMW and Evan at their service location was very thorough in helping diagnose the problem and coordinating with the service team to help fix it. Turns out it was an issue that could have comprised road safety and driveability. I appreciate the professional and friendly service. More

Best BMW dealership in the area! Bert Smith BMW is hands down the best BMW dealership is the area! They always make you feel welcomed and that you matter. Thank you! Bert Smith BMW is hands down the best BMW dealership is the area! They always make you feel welcomed and that you matter. Thank you! More

Happy Customer I appreciate Jayson and Natalie so much. Jayson, thank you for always doing your best to please and satisfy us customers. Even the ones who are never I appreciate Jayson and Natalie so much. Jayson, thank you for always doing your best to please and satisfy us customers. Even the ones who are never satisfied or appreciative (which I’ve witnessed) you still conduct yourself professional. Even when you’re tested by cheap disrespectful customers (which I’ve also witnessed) I want thank you for always being understanding and respectful to me and those around you. Keep you the great work! You’ve been a great service manager! I’m glad I had you and Natalie on my team! My car is better than ever! More

Bert Smith BMW fall short! I had two recalls serviced on my BMW at Bert Smith BMW and they broke my glove compartment lock in the process. They said they would install it for fr I had two recalls serviced on my BMW at Bert Smith BMW and they broke my glove compartment lock in the process. They said they would install it for free but that I had to purchase the replacement part for about $69.00. If they broke it, why do they expect me to pay for the replacement? I walked out very unhappy with a broken glove compartment lock... I'm new in town and I will never use Bert Smith again. More