Bert Smith BMW

Brian Gains is probably one of the best customer service based salesman I have had experience with in my car buying experience. They have a good product and the staff was super responsive to any needs. I w based salesman I have had experience with in my car buying experience. They have a good product and the staff was super responsive to any needs. I would recommend this dealer to anyone who is in the market. More

BMW 530i purchase, corporate officer driven, untitled Keith Sanders treated us well; not too pushy but available for questions when we had them. When we weren't happy with the online owner's manual, he s Keith Sanders treated us well; not too pushy but available for questions when we had them. When we weren't happy with the online owner's manual, he secured an owner's manual book for us which was very helpful. He followed up several times to make sure we were satisfied. More

AVOID!!! It really sucks to have a passion and love for BMW's but absolutely hate the company, really only because of their scamming dealerships. Bert smith BMW doesn't give two xxxxs let alone half a xxxx BMW's but absolutely hate the company, really only because of their scamming dealerships. Bert smith BMW doesn't give two xxxxs let alone half a xxxx about you. They are happy and quick to take your money but just as quick to make you feel worthless. On a customer service rating I would give 0 stars, in my multiple times of visiting not once have I ever been greeted at a BMW dealership let alone this one. The only thing they greet you with is squinted stares and attitude when you do decide to approach someone . Whoever Bert Smith is should be ashamed . DONT EVER use there live chat on there website, 5 times I elected to go this route and was never contacted all 5 times when told I would be so . I even followed up questioning why there hasn't been a follow up just to be told the same thing , that they'll forward my info over and never do . Last but not least in what sane world does a 13 year old key fob cost $400? I could see that on a newer model but $400 and it takes 4 days to ship?!?! is that a xxxxin joke ? I wish I could slap some reality and decency into every person at Bert Smith. truly pathetic and sad and puts a nasty taste in my mouth for a brand I love but company im learning to hate . DONT BE TAKIN ADVANTAGE OF!!! More

The Ultimate Service Experience! recently had my 5 series serviced at this dealership and have not had such good service in years! this is my 9th BMW. Coming from the Philadelphia are recently had my 5 series serviced at this dealership and have not had such good service in years! this is my 9th BMW. Coming from the Philadelphia area, I had always received the most wonderful experience. When I moved to Florida seven years ago, I tried multiple dealerships and all have let me down. Last week I decided to try Bert Smith and am so happy with them. They were attentive, constantly updating me on my vehicle and were an absolute pleasure to work with. Thank you so much! From my service advisor to the loaner car woman and the Technician. They all were so helpful and I will be coming back for my next car there! I just am hopeful the sales experience will be just as good! More

Very good servic I would suggest that when a customer calls for service that the call at least rolls to a LIVE person versus voice mail. People need answers right away I would suggest that when a customer calls for service that the call at least rolls to a LIVE person versus voice mail. People need answers right away because they have schedules to meet during the day. Customers want to talk to a person not a machine. Other than that everything else was fine. More

This dealership is terrible. This dealership is terrible, from the new car Manager Bobby to the service. Worst customer service ever. Pathetic follow up and rude. My car is def This dealership is terrible, from the new car Manager Bobby to the service. Worst customer service ever. Pathetic follow up and rude. My car is defective and they won’t do anything about it. Go to Reeves BMW not Bert Smith. More

excellant service. I always look forward to getting my BMW serviced at Bert Smith. Natalie Swain is a great service advisor. She really knows BMWs. Service work and r I always look forward to getting my BMW serviced at Bert Smith. Natalie Swain is a great service advisor. She really knows BMWs. Service work and repair work are always good. Prices are reasonable. Would always recommend Bert Smith. More

Smooth process - vry professional Brian Gains & Bobby Haines were very professional. They had the car ready to show, did a good job of presenting it, agreed to make the minor repairs n Brian Gains & Bobby Haines were very professional. They had the car ready to show, did a good job of presenting it, agreed to make the minor repairs needed & made the experience very pleasant. Thank you. More

Professional & quick Deal Jonh Grima and Bobby Haines were very professional and efficient dealing with my demand of a new X3. Even being around other BMW dealership I decided Jonh Grima and Bobby Haines were very professional and efficient dealing with my demand of a new X3. Even being around other BMW dealership I decided going to St Petersburg to close the purchasing of new car with them. After previous negotiation it took me only 90 minutes to leave Bert Smith BMW driving my new car! More

Prices are outrageous. Took car in for simple brake fluid flush and burned out tail lamp. That was nearly $400 because they "had to" add a filter and do an oil change. They Took car in for simple brake fluid flush and burned out tail lamp. That was nearly $400 because they "had to" add a filter and do an oil change. They rooted around doing a 'free' inspection and managed to find about $3600 worth of work to recommend. Prices are about twice (at least) what a non-dealer shop charges. Cost me nearly $1000 to get what I went in for. Than, I ordered a key fob to replace one I had lost. The fob and programming together comes to $500. Outrageous. Done with BMW. More