Bert Smith BMW

Very good servic I would suggest that when a customer calls for service that the call at least rolls to a LIVE person versus voice mail. People need answers right away I would suggest that when a customer calls for service that the call at least rolls to a LIVE person versus voice mail. People need answers right away because they have schedules to meet during the day. Customers want to talk to a person not a machine. Other than that everything else was fine. More

This dealership is terrible. This dealership is terrible, from the new car Manager Bobby to the service. Worst customer service ever. Pathetic follow up and rude. My car is def This dealership is terrible, from the new car Manager Bobby to the service. Worst customer service ever. Pathetic follow up and rude. My car is defective and they won’t do anything about it. Go to Reeves BMW not Bert Smith. More

excellant service. I always look forward to getting my BMW serviced at Bert Smith. Natalie Swain is a great service advisor. She really knows BMWs. Service work and r I always look forward to getting my BMW serviced at Bert Smith. Natalie Swain is a great service advisor. She really knows BMWs. Service work and repair work are always good. Prices are reasonable. Would always recommend Bert Smith. More

Smooth process - vry professional Brian Gains & Bobby Haines were very professional. They had the car ready to show, did a good job of presenting it, agreed to make the minor repairs n Brian Gains & Bobby Haines were very professional. They had the car ready to show, did a good job of presenting it, agreed to make the minor repairs needed & made the experience very pleasant. Thank you. More

Professional & quick Deal Jonh Grima and Bobby Haines were very professional and efficient dealing with my demand of a new X3. Even being around other BMW dealership I decided Jonh Grima and Bobby Haines were very professional and efficient dealing with my demand of a new X3. Even being around other BMW dealership I decided going to St Petersburg to close the purchasing of new car with them. After previous negotiation it took me only 90 minutes to leave Bert Smith BMW driving my new car! More

Prices are outrageous. Took car in for simple brake fluid flush and burned out tail lamp. That was nearly $400 because they "had to" add a filter and do an oil change. They Took car in for simple brake fluid flush and burned out tail lamp. That was nearly $400 because they "had to" add a filter and do an oil change. They rooted around doing a 'free' inspection and managed to find about $3600 worth of work to recommend. Prices are about twice (at least) what a non-dealer shop charges. Cost me nearly $1000 to get what I went in for. Than, I ordered a key fob to replace one I had lost. The fob and programming together comes to $500. Outrageous. Done with BMW. More

Natalie Swain Tremendous service from "the" best service advisor and manager! An unexpected flat tyre, and was welcomed as usual like family to leave for replacemen Tremendous service from "the" best service advisor and manager! An unexpected flat tyre, and was welcomed as usual like family to leave for replacement and detail More

purchase of a used vehicle [ inability to purchase ] poor business practices. pleas contact me for further details...visited to purchase a used vehicle,but was unable to do so...i will purchase elsewhere poor business practices. pleas contact me for further details...visited to purchase a used vehicle,but was unable to do so...i will purchase elsewhere.. More

I must say that the service in all departments was very professional. They handled my car with expert quality. I will do business with them again. professional. They handled my car with expert quality. I will do business with them again. More

Best BMW service anywhere! My X5 is the 4th BMW I've driven. The first was a 528i in 1980 that stayed in the family for 15 years. I have experienced service at other dealerships My X5 is the 4th BMW I've driven. The first was a 528i in 1980 that stayed in the family for 15 years. I have experienced service at other dealerships but Bert Smith is the best, hands down! This dealership is not so busy that you feel rushed to drop off, pick up and just get out of the way. I wouldn't consider going anywhere else! More