Bert Smith BMW

Natalie Swain Tremendous service from "the" best service advisor and manager! An unexpected flat tyre, and was welcomed as usual like family to leave for replacemen Tremendous service from "the" best service advisor and manager! An unexpected flat tyre, and was welcomed as usual like family to leave for replacement and detail More

purchase of a used vehicle [ inability to purchase ] poor business practices. pleas contact me for further details...visited to purchase a used vehicle,but was unable to do so...i will purchase elsewhere poor business practices. pleas contact me for further details...visited to purchase a used vehicle,but was unable to do so...i will purchase elsewhere.. More

I must say that the service in all departments was very professional. They handled my car with expert quality. I will do business with them again. professional. They handled my car with expert quality. I will do business with them again. More

Best BMW service anywhere! My X5 is the 4th BMW I've driven. The first was a 528i in 1980 that stayed in the family for 15 years. I have experienced service at other dealerships My X5 is the 4th BMW I've driven. The first was a 528i in 1980 that stayed in the family for 15 years. I have experienced service at other dealerships but Bert Smith is the best, hands down! This dealership is not so busy that you feel rushed to drop off, pick up and just get out of the way. I wouldn't consider going anywhere else! More

Friendly and detailed service My vehicle was making a sound that started after having been serviced at another dealer location in MA. Having moved to FL recently I brought it to Be My vehicle was making a sound that started after having been serviced at another dealer location in MA. Having moved to FL recently I brought it to Bert BMW and Evan at their service location was very thorough in helping diagnose the problem and coordinating with the service team to help fix it. Turns out it was an issue that could have comprised road safety and driveability. I appreciate the professional and friendly service. More

Best BMW dealership in the area! Bert Smith BMW is hands down the best BMW dealership is the area! They always make you feel welcomed and that you matter. Thank you! Bert Smith BMW is hands down the best BMW dealership is the area! They always make you feel welcomed and that you matter. Thank you! More

Happy Customer I appreciate Jayson and Natalie so much. Jayson, thank you for always doing your best to please and satisfy us customers. Even the ones who are never I appreciate Jayson and Natalie so much. Jayson, thank you for always doing your best to please and satisfy us customers. Even the ones who are never satisfied or appreciative (which I’ve witnessed) you still conduct yourself professional. Even when you’re tested by cheap disrespectful customers (which I’ve also witnessed) I want thank you for always being understanding and respectful to me and those around you. Keep you the great work! You’ve been a great service manager! I’m glad I had you and Natalie on my team! My car is better than ever! More

Bert Smith BMW fall short! I had two recalls serviced on my BMW at Bert Smith BMW and they broke my glove compartment lock in the process. They said they would install it for fr I had two recalls serviced on my BMW at Bert Smith BMW and they broke my glove compartment lock in the process. They said they would install it for free but that I had to purchase the replacement part for about $69.00. If they broke it, why do they expect me to pay for the replacement? I walked out very unhappy with a broken glove compartment lock... I'm new in town and I will never use Bert Smith again. More

Below average maintenance customer service The sales department is great. Maintenance is a very different story, I had nail on a run flat tire on my X3, I tried to call the service department The sales department is great. Maintenance is a very different story, I had nail on a run flat tire on my X3, I tried to call the service department but I could never reach anyone. Decided to drive there after work, I was informed that my tire needed to be ordered and the install would not take more than 45 minutes. Since I could not be there at the timed agreed upon and no loaner vehicles where available, I asked my wife to take the vehicle for the replacement. She was at the dealership for almost 3 hours! No one talked to her, updated her or even attempted to apologize for the delay. when I got home from work I took a look at the vehicle and noticed how dirty and covered in light brown grease (from the tire mount) the rim was. I expect more from a luxury brand, maintenance and professionalism is what keeps customers like me loyal to a brand, not the sales and the brand itself. More

How a dealer should treat clients My local dealership soured me on stepping into a new lease. Bert Smith staff introduced themselves and politely engaged me on the idea of new a lease My local dealership soured me on stepping into a new lease. Bert Smith staff introduced themselves and politely engaged me on the idea of new a lease when my current one expired. Based on how was consistently treated at my local dealership I planned on going with another brand. However, the professionalism, courtesy, patience and overall customer service I found at Bert Smith restored my faith in how a dealership should work with a customer. Specifically, Bobby Haines, Greg Miller and Jerry provided professionalism, brand knowledge and customer service that I had not come across in many, many years. The end result was keeping us in the BMW family, and matching us with a lease that we may very well keep after the term ends. Others can learn a thing or two from these guys (Bobby, Greg, Jerry), and how Bert Smith BMW operates. More