Bert Smith BMW

An outstanding Representative kept us with BMW now and in th When we arrived at the dealership to prepare to turn in our leased 5 series, we were informed that our representative, who had assisted us with the pr When we arrived at the dealership to prepare to turn in our leased 5 series, we were informed that our representative, who had assisted us with the previous 4 or 5 lease, had retired and that we were assigned a customer retention specialist. We were, of course< surprised with this change and somewhat skeptical. It took about 5 minutes with Mr. William Stevens to realize that we were in the hands of a seasoned professional! He was as informative, cordial , attentive and genuinely interested in our satisfaction with a new lease as one could ever expect. We had been researching a change from the many leased BMW's we had had, but his approach to the changeover convinced us to stay with BMW. We would highly recommend William Stevens for any or all awards or accolades available at the dealership.We will definitely be back to replace our second car when the time is right. More

Satisfied Customer 😀 Dan’s our Man! I have to begin with the fact that we normally cringe wihen we decide to purchase a new vehicle. The experience with Bert Smith BMW changed that perc I have to begin with the fact that we normally cringe wihen we decide to purchase a new vehicle. The experience with Bert Smith BMW changed that perception. From the moment we walked onto the lot Dan Brandano treated us with professionalism. He was never pushy only helpful and provided us with extensive knowledge with reference to the vehicle. Dan kept us laughing with his wit but also impressed us with his knowledge. It was like he was working for us with no hidden agenda but to have a satisfied customer. I highly recommend Dan if you want the ultimate buying experience and a BMW if you want the ultimate driving experience! ????? More

Accurate and knowledgeable We bought our BMW from John G. at Bert Smith mostly over the phone. They are over an hour away, so we wanted as much dealing as could be done in adva We bought our BMW from John G. at Bert Smith mostly over the phone. They are over an hour away, so we wanted as much dealing as could be done in advance. They gave us exactly what we expected for our trade and sold us the car for exactly what was quoted. I like the open approach. More

Great Experience I had a great experience with BMW in ordering my new car and working with the sales representative Michael Grace. Michael made it easy in assisting m I had a great experience with BMW in ordering my new car and working with the sales representative Michael Grace. Michael made it easy in assisting me on what should be ordered on my new convertible. There are just so many choices. The car came in earlier than expected which was great. When it was time to go over all of the functions of the car, Blair did an awesome job. She has an amazing knowledge of the vehicle. More

Great friendly service that's just down to business. I recently leased a 3 series. My experience dealing with the dealer personnel was outstanding. They did a great job making sure I had a good deal on m I recently leased a 3 series. My experience dealing with the dealer personnel was outstanding. They did a great job making sure I had a good deal on my car. Business is business and Bert smith BMW does business very well. More

Great Experience My husband and I bought our first BMW this weekend and had an enjoyable experience at Bert Smith BMW. Our sales representative, Keith, made the proces My husband and I bought our first BMW this weekend and had an enjoyable experience at Bert Smith BMW. Our sales representative, Keith, made the process easy - short and sweet. From our initial test drive to purchase, Keith was patient and informative without ever being pushy. We got a better deal than we expected and avoided the back-and-forth negotiations everyone hates at most dealerships. Visit the other guys (if you must) and end up at Bert Smith's dealership to close the deal. More

Outstanding Customer Service! Keith Robertson was very helpful with the purchase of our new BMW and went out of his way to make the experience as easy and painless as possible. I Keith Robertson was very helpful with the purchase of our new BMW and went out of his way to make the experience as easy and painless as possible. I would highly recommend him and Bert Smith BMW to anyone looking to buy or lease a new car! More

What a pleasure to work with Dan Brandano & Larry Bearnarth! I think most of us feel stress when it comes to buying a new car and coming to an agreement with the sales and finance team. I have to say working wi I think most of us feel stress when it comes to buying a new car and coming to an agreement with the sales and finance team. I have to say working with Dan and Larry at Bert Smith BMW was the smoothest, honest, accommodating experience my husband and I have ever had! They were extremely professional, friendly and unlike what you might assume you're going to get when you walk into a dealership. How refreshing! We definitely recommend them for anyone in the market for a new vehicle. Thanks again, guys! More

The best BMW dealer in the Tampa Bay Area! I’ve leased several vehicles from Bert Smith and have always been impressed with their professionalism and outstanding customer service & followup. U I’ve leased several vehicles from Bert Smith and have always been impressed with their professionalism and outstanding customer service & followup. Unfortunately a month ago, my spouse’s BMW was totaled in an auto accident. Once everything was finalized from our insurance, we contacted Bert Smith. Our Sales Rep, William Stephens, took what we were looking for on the phone, and long story short, we have a year newer vehicle (2017) with more options at a better lease than the totaled 2016 (same model). When we arrived at the dealership, William had all the paperwork prepared, Dino in finance had everything ready as well, and we were out in less than one hour with the new vehicle being delivered to our house (I’m not yet released to drive). Outstanding and truly the best vehicle purchase i’ve ever had! Bert Smith is the BEST!! More

Excellent experince I was convinced i was buying another car at another dealer, but stopped in here by chance. I was met by John and I found him very professional and ex I was convinced i was buying another car at another dealer, but stopped in here by chance. I was met by John and I found him very professional and extremely knowledgable about the BMW. He was able to read my concerns and addressed them before I said them out loud. Great Salesman! More