Bert Smith BMW

Incompetent dealership This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer s This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer service. Everyone has the same attitude. More

Courteous, friendly, fast and great pricing! So, last week I went to check current offers at the Bert Smith dealership (I was looking for the new car) and this is where I got my brand new 2016 ca So, last week I went to check current offers at the Bert Smith dealership (I was looking for the new car) and this is where I got my brand new 2016 car. My salesman Chris Gigon was extremely helpful, professional and knowledgeable. He was very friendly and courteous from the moment we were introduced to. The negotiating process was smooth, Chris Gigon was flexible, and he even went an extra mile to get the best deal for me. I felt no pressure, and I was very comfortable during my visit. I was offered water, coffee and snacks, as these little details add up to the buying experience as well. My salesman and the entire staff (sales manger, finance manager) provided me with all the information, answered my questions, didn't waste any time and the whole buying experience went like a breeze. By the way, a courtesy shuttle service I used to pick up my car was superb! The next day the car was ready, waxed and polished, filled with gas, so I could just hop in and enjoy it. Really great pricing and service! I highly recommend! Thank you! More

Best car buying experience ever! From the first day I entered the dealership, to "just look", until the day I returned to purchase a car, I received excellent, friendly, and informati From the first day I entered the dealership, to "just look", until the day I returned to purchase a car, I received excellent, friendly, and informative service. I would recommend this dealership to anyone looking for a great car. More

My 4 Day Experience with Bert Smith BMW February 13, 2016, after 4 months of looking, I went into Bert Smith’s dealership and purchased a 2013 BMW. My salesman Michael Ford suggested I leave February 13, 2016, after 4 months of looking, I went into Bert Smith’s dealership and purchased a 2013 BMW. My salesman Michael Ford suggested I leave the car for service. (Oil Change, etc…) I was to pick my new car up Tuesday Feb. 16th. 3 hours before picking up my new dream car Michael Ford called me and said they couldn’t sell the BMW to me because of an air bag recall. WHAT??? I OWN THE CAR, I’ve purchased/signed, purchased the insurance, everything! I stated I’ll bring the car to the dealership when the part come in. Nope, can’t sell you the car, we have possession and we’re not turning it over to you. I said “What if I had driven off the lot?” Michael said, “Then it would be yours, but we have it and we can’t turn it over to you”. Mark the sales manager called and was so incredibly rude, it was like night and day from the day I purchased the car to Tuesday. They never said they would look for a new vehicle, never mentioned returning my down payment or contract I signed…to this moment I am obligated/contracted to pay for the BMW. I called BMW North America….same response, no concern what so ever. Bert Smith is an independent owner and they can’t do anything to help me. I am completely shocked with everything that has transpired. I have a feeling they had someone offer them more for the car. Now I have to figure out a way to get my deposit retuned and cancel this signed contract for a car I never took possession of. More

Service department should be given a 0 The service department is filled with a bunch of rude arrogant people. I can't seem to get an appointment or anything done on my car under warranty or The service department is filled with a bunch of rude arrogant people. I can't seem to get an appointment or anything done on my car under warranty or not because I didn't purchase my vehicle at this dealership. They can take their dealership and shove it up their a**. If I purchase another new or used now it won't be from this dealership. I wouldn't recommend this place to my worst enemy. More

Missed Out On Selling Me Three VWs and a BMW. Since 2012, I had four buying opportunities and visited Bert Smith. Three of the opportunities were VWs. They never stock what I want which really i Since 2012, I had four buying opportunities and visited Bert Smith. Three of the opportunities were VWs. They never stock what I want which really isn't a problem. They really didn't seem interested in locating a car and doing a dealer transfer. They didn't seem interested in placing an order. They just didn't seem interested at all in selling anything that wasn't on the lot. The last time I spoke to a salesman while waiting for service on a VW that another dealership located and sold me and I asked him to notify me when the BMW X1s arrived. I got no notification so I bought an Audi instead. These guys are just not interested in dealing with anyone who isn't buying a car from inventory today. I simply won't shop them anymore for car purchases. There's no point since they put so little effort into it. More

Bert Smith is excellent Bert Smith is top flight. Their used cars sales force, Dan especially were top notch and helped secure the car I wanted. I would recommend anyone to Bert Smith is top flight. Their used cars sales force, Dan especially were top notch and helped secure the car I wanted. I would recommend anyone to come and check them out if you want excellent service and care. More

Great Dealership and Great People Mr. Michael Grace, client advisor, was very knowledgeable and professional throughout our buying experience. The wife and I spent a lot of time askin Mr. Michael Grace, client advisor, was very knowledgeable and professional throughout our buying experience. The wife and I spent a lot of time asking questions and upgrading our first pick of BMW's before deciding to purchase a BMW 535i sedan 3.0L turbo. In our opinion, a great car at an honest price. More

Hands Down the Worst Service Department I Have Ever Been To! This is the first and last time I ever go to this dealership for service or buying a BMW. I do not complain but this is the most mis-managed dealershi This is the first and last time I ever go to this dealership for service or buying a BMW. I do not complain but this is the most mis-managed dealership I have ever been to. They charge $50 for a no deductible warranty contract and even more if they do not fix at least one item as reported. This is a shady way of doing business! I brought in my 650i for 12 items and they did NOT fix one of them and gave excuses of why they could not or could not "replicate" the problem on my $90,000 car. From the top down, I tried to get anyone to be responsible for this shady service and from the manager, to service intake person to the actual service mechanic, they all pointed the finger to the next guy in line for who was responsible for this type of service on my luxury auto. I could not believe that BMW would allow this franchise to keep running and ruining BMWs good name. I know I will think hard and long about buying another BMW after this type of low class service and I see that MANY others feel the same way too. I should have looked for reviews before buying a BMW. STAY AWAY FROM THIS DEALERSHIP! More

Sorely Disappointed I moved down here in August of 2014 from northern NJ. I always leased my cars and took my cars in for service at Park Avenue BMW. At Park Avenue BMW I moved down here in August of 2014 from northern NJ. I always leased my cars and took my cars in for service at Park Avenue BMW. At Park Avenue BMW I was always treated with respect, and a "the customer is always right" attitude. Perhaps I had been spoiled, but I expected the same out of Bert Smith once I moved down here. When I had my service appointment my client advisor was always "too busy" to give me an update or to come and speak with me, and apparently too busy to send someone else to do so. I dropped my car off for service and said I would run a few errands around the area with my husband and then return. After over three hours I decided to give Bert Smith a call to see if my vehicle was ready, but nobody picked up and I got sent to voicemail. Upon not reaching anyone we decided to stop by. Once my advisor was able to get off of her phone call she came over and said that apparently there was a software update that needed to be done and this typically takes six hours to complete, but should be done in about a half hour. Why no phone call to update me? If this were anywhere else I would have gotten a phone call that something other than the typical oil change needed to be done, and then offered a loaner for the time being. My advisor was rude and essentially told me it was my fault because I decided to drop off the vehicle. On top of it all, when my car was finished, she was nowhere to be found, and I left without signing any of the paperwork. I will never go to Bert Smith again, despite the fact that it is my closest dealership, and I recommend that you steer clear of it as well unless you want to be treated like a second class customer. More