Bert Smith BMW

I went into the dealership on a random Saturday just to look and not necessarily ready to purchase. When I met Tony, I knew that was going to change. Tony 's energy, patience, and willingness to work the n look and not necessarily ready to purchase. When I met Tony, I knew that was going to change. Tony 's energy, patience, and willingness to work the numbers with me won me over immediately and I purchased a 320I. Bert Smith and BMW have made a life-long customer because of Tony. More

I gave Bert Smith a high rating becuase they did exactly what I asked them to do do for me. I asked my sales associate to give me a fair price quote without hours of needless negotiations. He did just tha what I asked them to do do for me. I asked my sales associate to give me a fair price quote without hours of needless negotiations. He did just that. He had an offered prepared in advance as soon as we finished the test drives. They let me test drive whatever car I wished and when it came time to custom order my car, they never questioned my choices or tried to sell me things I didn't want. Tony Cheung (my sales advisor) did have an answer for me on every question and did go through every single option and explain them all to me during the order process. Tony kept me updated hrough the entire process of ordering the car. When the car arrived, they had all the paper work ready. There was not one change in the terms or one cent difference in the price I had agreed to over the two months that had passed since the car was ordered. It was the fastest paperwork signing upon delivery of any of the ten plus new cars I have bought. My sales associate went back over all the features of my car again before we left the dealership. I was so happy with my experience that my girlfriend bought a new BMW X1 from Mr. Cheung two weeks after I picked up my BMW 328i. In the end, I felt like my sales advisor has become a business associate or even a friend. He is always quick to return calls or even respond to text messages if I have a question about either of our new BMW's. Thanks again. Best Regards, Eric Woods More

They changed a existing order for my custom order and gave me a outstanding deal on my 335is. Turning in my lease was smooth and Tony was most helpful in every aspect of my purchase. gave me a outstanding deal on my 335is. Turning in my lease was smooth and Tony was most helpful in every aspect of my purchase. More

Tony is great and it was a pleasure to work with him. Natalie in service is fantastic as well. They are both very helpful and a great asset to the dealership. Natalie in service is fantastic as well. They are both very helpful and a great asset to the dealership. More

I was actually returning my leased BMW from NJ to Bert Smith because we moved to Florida I was planning on going back to Mercedes Benz because of my bad experience with BMW financing. Tony would not give Smith because we moved to Florida I was planning on going back to Mercedes Benz because of my bad experience with BMW financing. Tony would not give up and took the brunt of my anger but turned the whole situation around and convinced me to stay with BMW. More

This is the first time purchasing a BMW and the entire experience has been outstanding from the ease of finance on line to the excellent service from Tony my Advisor who spent time with me test dring seve experience has been outstanding from the ease of finance on line to the excellent service from Tony my Advisor who spent time with me test dring several different options. The service afterward has also been top notch! I will make my next BMW purchase from Bert Smith and Tony without question. If you want to treated the way a customer should be treated stop looking and buy your next car from Bert Smith. More

My partner and I have purchased 2 BMW's in the past week and had a pleasant encounter. Tony and David were very patient in our selection process and gave us a feeling of ease throughout. I give this ra week and had a pleasant encounter. Tony and David were very patient in our selection process and gave us a feeling of ease throughout. I give this rating because I feel that my 2 sales man have passed my buying satisfaction and will certainly get my business in the next 4 years to come. May I say that we purchased our first vehicle on a Saturday and then the next one a few days later so the service speaks for itself. Kudos to Larry in Finance for a great deal! Thanks Daniel Martinez More

From the moment we walked in, until we drove the new car home, we were treated with courtesy and respect. Everyone we encountered, from the sales staff, to finance, to cashier and assigned service represen home, we were treated with courtesy and respect. Everyone we encountered, from the sales staff, to finance, to cashier and assigned service representative was genuinely concerned with providing friendly, confident-inducing service. The same overall experience continued after the sales transaction was completed, as we returned on two occasions to pick up a complementary hat and complementary coffee mug. More

Just an overall bad experience. Felt like I was being treated dishonestly. It ended up needlessly costing me out of pocket. Could not get my service person on the phone... even after timelines was past treated dishonestly. It ended up needlessly costing me out of pocket. Could not get my service person on the phone... even after timelines was past schedule. I brought my car to the dealership expecting better treatment. This was anything but the case. Overall, This experience will make me think twice about buying a bmw, as they are my local dealership... :( More

The Service Department at Bert Smith BMW has gotten so much worse during the last 12 months. The service advisers have no customer service skills and are always so eager to get clients out of the door. Th much worse during the last 12 months. The service advisers have no customer service skills and are always so eager to get clients out of the door. The quality of the repair work is average at best. There is absolutely no care for customer relationships or satisfaction. Personally, I have taken my car in for the same problem multiple times and it still has not been fixed completely. On one occasion, the service assistant manager had the nerve to pull out the owner's manual out of my trunk and read two (2) pages to me as if I am a child. This service department is a very poor example of what BMW wants its customers to think of the brand. It is very disappointing, but they are the only BMW dealer in town. Maybe that is why they think they can treat their customers as if they do not matter. More