Bert Smith BMW

I am 69 years old and have been buying cars since I was 18 years old. I have never run across a sales representative as knowledgeable, courteous, and friendly in my lifetime. Mr. Cheung asked question as t 18 years old. I have never run across a sales representative as knowledgeable, courteous, and friendly in my lifetime. Mr. Cheung asked question as to what I was looking for and actually listened to my requirements! It was truly a pleasure and If I buy another car it will be at bert Smith BMW and look for Tony Cheung! Sincerely, Michael Iten More

What more could I ask for. They had the perfect car I wanted within the price range. Actually it had more options than I wanted for no addition cost. I told them the monthly payment I wanted to be at and wanted within the price range. Actually it had more options than I wanted for no addition cost. I told them the monthly payment I wanted to be at and I'm at less that I wanted to be. My friends and co-workers are drooling over my car which is a BMW 128 convertible.I've told all my friends to go to Bert Smith if they want a selection at a more than fair price. And their finance department actually work to get the buyer the best rate. Thank you Bert Smith, you have my business in the future. More

I've been 3 times to that dealership. First time was just introduction to the inventory. I did not consider to buy anything. Second time was pretty bad because one dealer did not treat me properly and w just introduction to the inventory. I did not consider to buy anything. Second time was pretty bad because one dealer did not treat me properly and was texting all the time during the drive test while I was asking different question. Thing changed when I came third time (I came back ONLY because this was the closest dealership with the car I wanted, otherwise I would consider to go elsewhere). Shaun instantly presented himself as professional professional dealer and I got a car hour after. More

At age 64, I do not have that many new cars to choose from in my lifetime. I previously owned a BMW and was aware of the quality of this brand. Upon entering Bert Smith BMW we were pleasantly greeted b from in my lifetime. I previously owned a BMW and was aware of the quality of this brand. Upon entering Bert Smith BMW we were pleasantly greeted by salesperson Tony Cheung. His pleasant demeanor and professional attitude was what I was expecting, ok, hoped for in conquering the process of purchasing/leasing a new car. It was as though Tony could read my mind in what I wanted in terms of model, features and cost. Within an hour we test drove the new 320I and were locating models available in the color and with the interior features we wanted. In 2 days our new car, sparkling clean was delivered. Tony Cheung spent a great deal of time explaining the features and technology involved in the operation, it was like he was a special education teacher for us technologically challenged adults. He add our 2 bluetooth cell phones and offered his assistance at any time should I have any operational questions. The financal transaction of signing the lease and payment options was a snap! There was never any pressure or double teaming that I have experienced at other dealerships. I also want you to know that I am not a relation of Tony Cheung. Try him and I am sure you will be recommending him too. More

Tony is very helpful. The price of the car is good. I would recommend this dealer to all of my friend. I bought a BMW 528i would recommend this dealer to all of my friend. I bought a BMW 528i More

Tony made the purchase of our new car an enjoyable experience. He made us feel like we were valued customers and who doesn't like that! He's a true asset to Bert Smith BMW. Thank you! experience. He made us feel like we were valued customers and who doesn't like that! He's a true asset to Bert Smith BMW. Thank you! More

It is quite rare for us to take the time to write a review. However, Tony Cheung at Bert Smith BMW is the exception. Tony seamlessly walked us through our new vehicle purchase and was exceedingly hel review. However, Tony Cheung at Bert Smith BMW is the exception. Tony seamlessly walked us through our new vehicle purchase and was exceedingly helpful every step of the way. Tony has a can-do attitude and made us laugh along the way. If you are in the market for a new BMW, without hesitation, I would recommend you seek out Tony Cheung. More

The only reason I gave a Good and not a Great for Customer service was because I had to come back twice and wait several hours before I was able to finally finish the paper work. Tony did a great jo Customer service was because I had to come back twice and wait several hours before I was able to finally finish the paper work. Tony did a great job with his customer service and he answered all my questions thoroughly. He has a great personality and makes a real good sales person at this high end dealership. Once I did finally get in front of Larry to finish the paper work it went smoothly and Larry has a great sense of humor and answered all my questions. More

Friendly and great service-wouldn't go anywhere else. We dealt with both Tony Cheung and William Stephens on the lease of a 2013 BMW 128i convertible. They both always made sure that all our questions w We dealt with both Tony Cheung and William Stephens on the lease of a 2013 BMW 128i convertible. They both always made sure that all our questions were answered and responded promptly to our concerns. We truly felt like valued customers and will definitely be back! More

We live in TN but purchased car from Bert Smith Int./Tony Cheung due to overall excellent service/sales. Would definitely purchase another vehicle from this dealership. Cheung due to overall excellent service/sales. Would definitely purchase another vehicle from this dealership. More