Bertera Chevrolet

At the end of January 2013, Bob Canning tried very hard to get me a newer car. But unfortunately my credit score and report had some problems, and no transactions transpired. Brian Hall is an excellent to get me a newer car. But unfortunately my credit score and report had some problems, and no transactions transpired. Brian Hall is an excellent salesman and was the one who was able to get me my 2009 Chevy Cobalt LT which is a wonderful car in 11/2010. Jay Freeman did call to explain about the circumstances of Bertera's position with the banks and an error/black mark on my credit report which was the reason Bertera was unable to help me. So I am satisfied with my '09 Cobalt and hopefully my credit report will improve in the future. Thank you! More

Dan Santos was very helpful in so many ways to help me find the right vehicle and best payments that were affordable to me. He was very knowledgeable, patient, friendly and understanding. He had a great s find the right vehicle and best payments that were affordable to me. He was very knowledgeable, patient, friendly and understanding. He had a great sense of humor which i find to be very helpful when making such a huge investment such as a vehicle. I would recommend him to anyone. Thanks Dan!!!!! More

My husband and I found Felix to be very friendly and very knowledgeable about the type of used car that we were looking for. He seemed to be very honest and was not pushy. He even stayed after hours on a F knowledgeable about the type of used car that we were looking for. He seemed to be very honest and was not pushy. He even stayed after hours on a Friday night to help us close the deal on our new car. He was great to work with! More

Our sales man Danny was a great help and got us the deal we where looking for. Over all experience with the sales department was great. Was not at all pleased with the service department they where very slo we where looking for. Over all experience with the sales department was great. Was not at all pleased with the service department they where very slow. More

I came in looking for a used car. I ended up leaving with a brand new 2013 malibu. Carl helped us work through everything and was very patient. We also worked with Vinny to get us financed, he was als with a brand new 2013 malibu. Carl helped us work through everything and was very patient. We also worked with Vinny to get us financed, he was also very helpful. Thank you Carl and Vinny!!! More

Marc was awesome. I went in planning on shopping around and Marc respected that. He provided helpful suggestions, valued my time and gave me great tips on how to go about my search. I have been back into t and Marc respected that. He provided helpful suggestions, valued my time and gave me great tips on how to go about my search. I have been back into the dealership a few times since then and everyone on the staff has been so nice. What a great place! More

Just wanted to leave a note of thanks to Paul and Dominic. They were both very Professional helpful and courteous. they helped us get out of a buyers remorse deal from another dealer.. won't say who Dominic. They were both very Professional helpful and courteous. they helped us get out of a buyers remorse deal from another dealer.. won't say who!! We got into a beautiful new car and have a great feeling of satisfaction and trust. due to their knowledge. If I had to recommend anyone to a dealership it would be to Bertera Chevrolet in Palmer. when we walked in the place was packed and the GM Bob asked us if we were all set and we said no, he set us up with Paul, and we couldn't have been happier. by taking us out of our car that we were upside down in, they put us in a lease to help us build our credit back up and get us out of the car we had.. wish we could have lowered the payment but at least we are done in 3.3 years instead of 5 in a car we didn't like.. Great big thanks to Paul Dominic and Bob. More

Contacted the dealership regarding an AD I had seen online for the car. When I arrived I met with Felix and he was very helpful and even suggested to get financed through the dealership (they beat my c online for the car. When I arrived I met with Felix and he was very helpful and even suggested to get financed through the dealership (they beat my credit union's interest rate which I never expected walking in the door). Felix was great throughout the whole process and although I did have to wait almost a week to pick up my car, the way I was treated was significantly better than most dealerships I've been to (although usually I stray from the bigger dealerships like Bertera). What really cemented my feeling of receving excellent service is seeing the next day I had not one but two missed calls from Bertera. I called back and Felix told me he was just checking to make sure everything was going well. I do not know if this is customary in larger dealerships, but being that I have purchased around ~10 cars in my lifetime and NEVER had this happen to me before, this stood out as exemplary customer service. While I had read many bad reviews of Bertera previous to coming here, and having numerous people say they would never come here again after their experience, I can not say that my own experience left me feeling the same way. If you've ever read reviews before you know that for every customer that has a good experience about 1/10, if that, even write a review letting you know how their experience was. And for every customer that had a bad experience they are certain to write a review or two expressing their frustration. I would recommend coming here and seeing Felix if you want a guy that knows his cars and has owned quite a few himself. More