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Bertera Chevrolet
Palmer, MA
527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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527 Reviews of Bertera Chevrolet
August 19, 2019
Over a year and wont refund I have been trying to reverse a warranty on a vehicle that I had purchased here. I sold the vehicle in Feb of 2018. In May, I started the process of I have been trying to reverse a warranty on a vehicle that I had purchased here. I sold the vehicle in Feb of 2018. In May, I started the process of warranty reversal. Or at least I thought I was going to. I have been in in person to get the warranty reversed, only to get told that the fiance manager was not available and to leave my contact information. Guess what, no call back. I have left messages on the General Manager's voicemail... shockingly , no response. I feel that my only recourse is to now involve the BBB and possibly the A.G.'s office. Sorry but not sorry. That was about $2000 that I was entitled to get refunded for selling the vehicle and now might end up loosing due to the time factor. More
by tazzmsp
Employees Worked With
Fiance Mgr, Genersl Mgr
July 30, 2019
Horrible sales tactics I just want to start by saying that my salesman Jason was a great guy. This review is not a reflection on him, but more my experience with the dealers I just want to start by saying that my salesman Jason was a great guy. This review is not a reflection on him, but more my experience with the dealership overall. I own 5 vehicles and buy/sell/trade one of them every 6-12 months. Ive purchased vehicles all the way from Jeeps to Porsches. In all my transactions, I’ve never had an experience as disappointing and just plain deceitful as I did with Bertera Chevrolet. Bertera had a Jeep Grand Cherokee that I was interested in as an additional vehicle for an au Pair that I have living with us. I saw the car on both cars.com and CarGurus listed for $19,800, it had been sitting on the lot for 6 months or so. I called the dealer to make sure they still had it available so that I could avoid making the 2 hour drive down if it was already under agreement. Salesman Mike told me “great news, it’s available”. I told them I would head down but didn’t have much time, so please have the car ready at 12:30. I prefer not to waste my time or theirs. I get to the dealership and mike is busy, so I waited about half an hr, so I opt to work with another salesman, Jason. Great guy, we started with some initial documentation. He took my info, asked what vehicle I was interested in asked how would I purchase if we reached an agreement (cash, finance, down payment etc). I told them I was ready to make a deal happen that day and I was willing to pay cash or finance if it made the deal go smoother. He finds the vehicle, pulls it around front and we take it for a test drive. After the test drive I let him know that I liked the vehicle but it needed a few things, tires would have to be replaced soon and the brakes I could tell the rotors needed to be replaced. Jason went to talk to his manager and comes out with an initial offer off almost $22,000!! Yes, more than $2,000 over the initial asking price of the vehicle. I asked how we could be starting that high. He let me know that there’s a $2,150 additional charge over the price listed online because the price listed online is the wholesale price. I said that I didn’t see that anywhere in either listing. He informed me that if I clicked through to their website directly, I would have seen it. So at this point, even though I’m a cash buyer they still wouldn’t honor the wholesale price but wanted to “work with me”. Never in all my vehicles have I dealt with a joke sales tactic like this. After a short back and forth I could tell this wasn’t going to work and left the dealership to drive another 2 hrs home. Wasted 5-6 hrs of my day with these guys. The irony of the whole thing is they have this joker Brian Yarrows picture on every listing picture with the quote “buying a car doesn’t have to be so complicated”.. yet they play these games which gives them an average of 3 stars for a dealer rating. Wish I read their other reviews earlier, I wouldn’t have wasted my time. More
by Sahil Maripuri
Employees Worked With
Brian Yarrows, Jason Brooks
July 28, 2019
Felt cheated I came in for a price that was advertised online. I was then told the price could not be honored and it would be $1000 more. The salesperson was c I came in for a price that was advertised online. I was then told the price could not be honored and it would be $1000 more. The salesperson was courteous, but the bait and switch advertising was not appreciated. More
by cpack
Employees Worked With
Zachary Urekew
July 08, 2019
Jason Brooks was excellent! We bought new car from Jason Brooks and he did a great job—would definitely recommend Jason to anyone interested in buying a new car. We bought new car from Jason Brooks and he did a great job—would definitely recommend Jason to anyone interested in buying a new car. More
by Pam
Employees Worked With
Vinny Moretti, Jason Brooks
July 03, 2019
Magic Man Leads Bertera's Best Mr. Michael Howe is an exemplary Team Member of the Bertera Chevrolet Family! Michael, Vincent and the entire Bertera organization truly make dreams c Mr. Michael Howe is an exemplary Team Member of the Bertera Chevrolet Family! Michael, Vincent and the entire Bertera organization truly make dreams come true. Their professional and no pressure approach puts you in the driver's seat. When you're ready to buy that new dream car go see Michael Howe and Bertera Chevrolet in Palmer Massachusetts where dreams come. Trure. Thank you Michael. More
by Chevy56
Employees Worked With
Brian Yarrows, Michael Howe
July 03, 2019
Magic Man Michael Howe Mr. Howe and the entire Bertera Chevrolet Team was outstanding! Michael and the Bertera Chevrolet Family truly make dreams come true. Stop in and dr Mr. Howe and the entire Bertera Chevrolet Team was outstanding! Michael and the Bertera Chevrolet Family truly make dreams come true. Stop in and drive out with your dream car. Let Michael put you in the driver's seat today. Thank you very much Mr. Howe and Bertera Chevrolet. More
by Chevy56
Employees Worked With
Brian Yarrows, Vinny Moretti, Jodi Colter, Michael Howe
July 02, 2019
Used Car Purchase I just purchased a car from Bertera and was very happy with the vehicle. Wasn't the one I had seen online but Joe worked with me until I found somethi I just purchased a car from Bertera and was very happy with the vehicle. Wasn't the one I had seen online but Joe worked with me until I found something I really liked. It had all the features I was looking for. I did have a lot of waiting and wished that had been a little shorter. Joe F was very pleasant to work with. More
by Bertera
Employees Worked With
Vinny Moretti, Joseph Fearn
June 27, 2019
Refused to give me a quote I found a truck on their website but the price didn't specify the rebates/insensitive that were included in the price.Michael Howe refused to give me I found a truck on their website but the price didn't specify the rebates/insensitive that were included in the price.Michael Howe refused to give me a quote. I also asked for an updated mileage since the truck has been on the lot for over 280 days. I'm from another State and the dealership is 2 hours away so I just wanted to know if I qualify for those "discounts". Be transparent in the pricing and I will have no problem making the trip. I could not get any answers even when I tried another salesman ( Samantha Cardin). More
by DanNY
Employees Worked With
Samantha Cardin, Michael Howe
June 26, 2019
Issue with their Finance group My husband tried several times to go to the dealer to get a pay off on our lease and each time he was asked about a new lease and he listened but in t My husband tried several times to go to the dealer to get a pay off on our lease and each time he was asked about a new lease and he listened but in the end we decided to buy out our truck. He called to the finance person Jody and left message to call him back to get information on rates. After 4 days my husband called back and then started receiving text messages about a loan. We called that evening and spoke to Jody who was extremely rude and began the conversation with, did your husband even tell you he was coming in to look at a new car or financing -was he truthful with you? And it continued to go down hill from there with continual snarky comments and telling me - that I wasn't going to just "bounce in there tonight and step in front of other customers and take over their time with salespeople" Unfortunately this experience has totally us choose not to continue business with this dealer and we chose another one. I hope that in the future when she speaks to customers it is different than this. More
by badowd
Employees Worked With
Vinny - who did not call back, Jodi Colter
June 19, 2019
First time buyer! This was my first new car(truck) purchase and Zach made sure I understood everything and was happy with my choice. I was working the week I bought the This was my first new car(truck) purchase and Zach made sure I understood everything and was happy with my choice. I was working the week I bought the truck and couldn't get in until late. Zach and other employees stayed until far after closing to take their time to explain everything I needed to know. Thank you More
by DB123
Employees Worked With
Zachary Urekew
