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Bertera Chrysler Jeep Dodge Ram

West Springfield, MA

3.6
490 Reviews

539 Riverdale St.

West Springfield, MA

01089

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Showing 490 reviews

February 04, 2012

I was very please with the overall experience from all of the staff at Bertera while purchasing my vehicle. Andrew was our salesman from the beginning and he was awesome, always informative, polite, respect More

by sweetmelissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Jaikissoon
February 01, 2012

Dan met we with a smile, and listened to what I wanted. He took hours showing me cars and let me test drive them. He kept the payments in the range I needed, and put me in a 2012 jeep compass which I do li More

by Lynn Castonguay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel L. Scheehser
February 01, 2012

Great car buying experience. John took me right where I wanted to be and I found the car I wanted with in minutes. Everyone was great to deal with! I will definately go back there next time I need a vehicl More

by DLW1218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dezalia
February 01, 2012

As soon as we arrived on the lot Andrew greeted us. From that moment we knew if we were able to buy a car it would be from Bertera. Andrew was polite, informative and showed us all we wanted to see. My hus More

by tristin13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Jaikissoon
January 30, 2012

we had a wonderful experience with this dealership. We ran into some financing delays, not on the dealership's part but on ours. Cynthia and Juan were so patient with the delays and worked above and beyon More

by kkffcamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
juan & cynthia
January 30, 2012

Excellent service from Igor and John right from the start, no high pressure sales, we were given a good explanation of the vehicles in the class we were looking for, were offered and accepted a test ri More

by apip
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Igor Palgi, John Dezalia, Igor Palgi
January 29, 2012

Had a terrific experience at this dealership! Employees were extremely personable, professional, upbeat, helpful, and knowledgable. Got an excellent price on my new Overland. Couldn't be happier. Would a More

by Lynn M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wesley, Gabriel Faria, Karl Dziok, Cynthia, Mike
January 27, 2012

Dan Sheehser was extremely helpful. I went in to the dealership to look at a used Ram 1500, thinking that was all I could afford. When I arrived, the truck that had interested me was pulling out of the More

by snakeisdavid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Sheehser
Jan 28, 2012 -

Bertera Chrysler Jeep Dodge Ram responded

We are very happy that your experience here at Bertera Chrysler Jeep Dodge went well. It is our goal to provide you with 100% satisfaction. We would be happy to reclean and detail your vehicle free of charge at a time of your choosing. We apologize for our lack of attention to detail but I promise you, we will make it right. John L

January 27, 2012

Danny was very friendly and attentive, and followed up to make sure I was happy with my purchase. The staff worked with me on financing, and I'm very pleased with my purchase. More

by Vicki Cain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Scheehser
January 24, 2012

I was looking to trade my 2007 to a 2012 looking at jeeps on lot, Monty was friendly and helping me with all my questions answer i was in a new car in less then 4hr i was so pleased with all the staff at More

by randyserra75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monty, cyntha,
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