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Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
490 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 490 reviews
July 15, 2019
Jeep Service David provided great service. He recommended a couple other services and was able to get my jeep done early than I had initially asked. I will continu David provided great service. He recommended a couple other services and was able to get my jeep done early than I had initially asked. I will continue to bring my jeep there. More
by Bogey1972
Employees Worked With
David Englishman
Helpful July 12, 2019
I enjoyed the help in choosing a Vehicle and I found Carlos I found the service and my sales rep Carlos to be incredibly helpful and kind and he worked very hard to get me a very good deal all around the manage I found the service and my sales rep Carlos to be incredibly helpful and kind and he worked very hard to get me a very good deal all around the management and the dealership was very good to me this was my second time around purchasing a car and I would do it again More
by Kingjj123
Employees Worked With
Syuzanna Hovhannisyan, Carlos Torres
July 11, 2019
$129 Fraud! Poor Service and Attention to Details. Despite my detailed description of gear shifting and transmission problems (whining noise during acceleration; Service 4x4 light on; No Off Road light Despite my detailed description of gear shifting and transmission problems (whining noise during acceleration; Service 4x4 light on; No Off Road light on; vehicle jerking during acceleration from a stop; burning smell). Bertera supposedly checked the vehicle and found the "fluid quality good; checked wiring and connectors and found NO problems". Bertera performed a "software update to improve shifting" and released my vehicle to me. According to Bertera, They "Test drove a total of 13 miles. No codes returned and transmission shifting as designed." However, while driving less than one mile away from Bertera, the same symptoms occurred and the vehicle had to be towed. Bertera released to me an unsafe to drive vehicle. Being from out of the area, I trusted Bertera. More
by jfaulk
Employees Worked With
Tech 67157; Advisor Steve Naslund, David Englishman, Alex Perez
June 30, 2019
Great Customer Service!!! I got an appointment quickly, shuttle to work was clean, fast and the driver was very friendly, the staff taking care of checking me in and caring for I got an appointment quickly, shuttle to work was clean, fast and the driver was very friendly, the staff taking care of checking me in and caring for my vehicle were awesome- I’d highly recommend these folks! More
by COliva
Employees Worked With
I’m terrible with names! The woman on the right with a 12 year old daughter! She was awesome!!!
June 30, 2019
2019 Jeep Cherokee Limited We came in to purchase a Jeep Grand Cherokee using the Costcos program.Igor was our salesman.After sitting in the Grand Cherokee,my wife and I decided We came in to purchase a Jeep Grand Cherokee using the Costcos program.Igor was our salesman.After sitting in the Grand Cherokee,my wife and I decided it was too big for our needs. Igor showed us the Cherokee Limited,we took it for a test drive and really liked it.My wifes parents are both 91 yrs old,and we are taking them to appointments etc,and the ease of getting in and out of the Cherokee,would be much easier for them both. Igor was very knowledgeable and a pleasure to work with. More
by Duncan51
Employees Worked With
John Lewis, Igor Palgi, Jennifer Dennis
June 25, 2019
Disappointing experience My receipt stated I declined a service that "may" void warranties and this was never told to me when I was there. Also said I declined having tires b My receipt stated I declined a service that "may" void warranties and this was never told to me when I was there. Also said I declined having tires balanced after rotation and again, not accurate. First visit after purchasing car there three months ago and NOT impressed. More
by ae
Employees Worked With
Steve Naslund
June 24, 2019
Very friendly and welcoming staff, once you finally connect. Well, things didn’t start off too great as the call center person assured me that I’d receive a call back to schedule the service since it included a Well, things didn’t start off too great as the call center person assured me that I’d receive a call back to schedule the service since it included a recall item. No call back. Then tried the chat online. Also, still no call back. Finally, Amanda and I connected and she was great, as was Denise when I brought the car in. Also was acknowledged by the other staff members while there. That makes a difference! My Jeep Wrangler (soft top) needed a bit more work so they kept it over the weekend. The only problem was it must’ve been parked outside during the rainstorm Sunday and the side windows were off, so there was a good puddle on the passengers side and it took a while to get it to dry. Really expect3d that to be noticed, or parked inside over the weekend...but alas, I didn’t call it to their attention either so share the accountability. More
by Jeepchick
Employees Worked With
Amanda, Denise
June 17, 2019
Great experience They worked with us to get exactly what we wanted. Very great staff. Nick Roman is excellent. Great location. Excellent prices. Would definitely recom They worked with us to get exactly what we wanted. Very great staff. Nick Roman is excellent. Great location. Excellent prices. Would definitely recommend to others. More
by Steph12345
Employees Worked With
Aubrey Rippy, Nick Roman
June 03, 2019
Excellent Carlos Torres our sales consultant was very helpful, and made sure he answered every question we had, he also kept in touch with us to make our experi Carlos Torres our sales consultant was very helpful, and made sure he answered every question we had, he also kept in touch with us to make our experience with bertera smooth and professional. Very satisfied will definitely recommend him! More
by Tmn0216
Employees Worked With
Carlos Torres
May 31, 2019
Excellent service!! Janeliz and her manager did everything for given us the best price for our trade in and find a great leasing deal with the Cherokee that we want! Janeliz and her manager did everything for given us the best price for our trade in and find a great leasing deal with the Cherokee that we want! More
by JNGR
Employees Worked With
Janeliz Parra
