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Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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495 Reviews of Bertera Chrysler Jeep Dodge Ram
January 30, 2012
we had a wonderful experience with this dealership. We ran into some financing delays, not on the dealership's part but on ours. Cynthia and Juan were so patient with the delays and worked above and beyon ran into some financing delays, not on the dealership's part but on ours. Cynthia and Juan were so patient with the delays and worked above and beyond the call to assist us. In the end, we got the financing with Cynthia's help and purchased a great Dodge Ram. They were great. It was a pleasure doing business with them. Kathy and Fred More
by kkffcamp
Employees Worked With
juan & cynthia
January 30, 2012
Had a terrific experience at this dealership! Employees were extremely personable, professional, upbeat, helpful, and knowledgable. Got an excellent price on my new Overland. Couldn't be happier. Would a were extremely personable, professional, upbeat, helpful, and knowledgable. Got an excellent price on my new Overland. Couldn't be happier. Would absolutely recommend this dealership to others. More
by Lynn M
Employees Worked With
Chris Wesley, Gabriel Faria, Karl Dziok, Cynthia, Mike
January 28, 2012
Dan Sheehser was extremely helpful. I went in to the dealership to look at a used Ram 1500, thinking that was all I could afford. When I arrived, the truck that had interested me was pulling out of the dealership to look at a used Ram 1500, thinking that was all I could afford. When I arrived, the truck that had interested me was pulling out of the lot on a test drive. Dan was not pushy at all, and said that if I wanted to wait for the truck to return, I could, or he could show me a 2012 Ram 1500. It was totally up to me, no pressure. I was unsure about it until he told me about the great rebates, and the financing options that could help me get a NEW Ram in the same price range I was looking for in a used truck. In a word, AWESOME. I ended up leaving in a 2012 Ram 1500 with 28 miles on it. I am so happy. This was by far the best experience I have ever had when buying a vehicle. Thank you to Dan and Bertera. I rated the quality of work a 3 because I got the simonize treatment on my truck, and there where streaks on the outside and smudges on the inside. More
by snakeisdavid
Employees Worked With
Dan Sheehser
January 27, 2012
Danny was very friendly and attentive, and followed up to make sure I was happy with my purchase. The staff worked with me on financing, and I'm very pleased with my purchase. make sure I was happy with my purchase. The staff worked with me on financing, and I'm very pleased with my purchase. More
by Vicki Cain
Employees Worked With
Daniel Scheehser
January 25, 2012
I was looking to trade my 2007 to a 2012 looking at jeeps on lot, Monty was friendly and helping me with all my questions answer i was in a new car in less then 4hr i was so pleased with all the staff at on lot, Monty was friendly and helping me with all my questions answer i was in a new car in less then 4hr i was so pleased with all the staff at this dealership to sales, paperwork even the test drive( i was sold ) so i would like to thank Everyone to a very happy and proud owener of a 2012 jeep wrangler.... signed RANDY S. More
by randyserra75
Employees Worked With
Monty, cyntha,
January 23, 2012
I WENT TO A DEALERSHIP IN CHESHIRE MASS BEDARD BROS. LOOKING FOR A NEW LIBERTY WITH A WARRANTY AS IM SINGLE AND NOT A MECHANIC. MY VEHICLE I HAD WAS A USED PURCHASE AND I WASNT CRAZY ABOUT IT AFTER I PU LOOKING FOR A NEW LIBERTY WITH A WARRANTY AS IM SINGLE AND NOT A MECHANIC. MY VEHICLE I HAD WAS A USED PURCHASE AND I WASNT CRAZY ABOUT IT AFTER I PURCHASED IT. I HAD A LARGE ROLL OVER AND THEY MADE ME FEEL LIKE I WAS A JOKE AND DIDNT TRY FOR ME. I LEFT DISCOURAGED AND DISSAPOINTED AFTER THE NEXT DAY I HAD TO CALL THEM AND THEY TOLD ME I WAS DECLINED. AGAIN THEY DIDNT EVEN WANT TO WORK WITH ME. I WAS HEADING TO W SPRINGFIELD TO BUY UNIFORMS AND BEFORE MY HOUR TRIP I CHECKED MY MAIL AND HAD 3 FLYERS FROM DIFFERENT DEALERSHIPS. I CALLED THE NUMBER FOR BERTERA INTERNET SALES AND SPOKE WITH KEVIN HE ASKED WHEN I COULD COME IN AND I TOLD HIM WHEN, HE SAID HE'D HAVE THE PAPER WORK READY FOR ME AND WAITING. WHEN I ARRIVED IN LESS THAN A MINUTE AFTER WALKING THROUGH THE DOOR HE HANDED ME IN THE HANDS OF DAN FARIA. I WASNT GOING TO GET MY HOPES UP AS TO MY LAST EXPERIENCE. DAN SAID HE WOULD DO ALL HE COULD TO GET ME IN MY LIBERTY AND HE DID. I ARRIVED AT APPROX 1210 AND DEPARTED IN MY NEW JEEP BY 430 AND I HONKED MY HORN ON MY WAY OUT. CYNTHIA IN THE BANKING DEPT GREETED ME TO UPDATE ME ON THE PROCESS AND WORKED HARD AND TOLD ME SHE WOULD HAVE ME DRIVEING IN MY NEW JEEP TODAY AND SHE DID. I LEFT WITH THE BIGGEST SMILE AND EXCITED. I LOVE MY JEEP AND FEEL EVERY SINGLE PERSON THAT WAS WORKING THAT DAY SAID HI, DID SOMETHING FOR ME AND WERE GREAT. I ONLY RECCOMEND THAT THEY PUT A SNACK MACHINE IN AS I WAS HUNGRY AND MY SUGAR WAS GETTING LOW, A SALESMAN HAD PEANUT M&MS AND SHARED THEM WITH ME WHEN I ASKED HIM FOR SOME AND EXPLAINED WHY. HE SHOWED ME TO A SNACK MACHINE IN THE GARAGE AND I WAS GRATEFUL, ANOTHER SALESMAN GOT ME SOME MOTRIN AS I WAS GETTING A HEADACHE AND SAVED ME FROM A MIGRAINE. EVERYONE WAS GREAT AND I AM RECOMMENDING ANYONE I KNOW WHO WANTS A NEW VEHICLE TO GO TO W SPRINGFIELD. I WILL DO A VICTORY LAP AT BEDARD BROS AT SOME POINT WITH A BERTERA BANNER OR SOMETHING WITH BERTERA TO LET THEM KNOW THE JOKE IS NOW ON THEM, AND I DIDNT APPRECIATE THEIR NEGATIVITY. More
by VICKY M
Employees Worked With
DAN FARIA, CYNTHIA, AND EVERY ONE ON THAT DAY GREETED ME
January 14, 2012
My salesman Darryl Wilson gave me great service, and helped me define my car search to ultimately chose the Chrysler 200. His professional manor in which he dealt with my returning two leased vehicle a helped me define my car search to ultimately chose the Chrysler 200. His professional manor in which he dealt with my returning two leased vehicle and purchasing the 200 made the overall purchase a great experience. Also the financial manager Cynthia was very friendly and helpful in completing the deal, making the purchase price a good fit for me. Thanks Jim Menard More
by menard123
Employees Worked With
darrl wilson, Darryl Wilson
January 13, 2012
Very friendly and easy to work with. Gabe the general Very friendly and easy to work with. Gabe the general manager was very knowledgeable and helped me make good decisions as to what to buy. I was ver Very friendly and easy to work with. Gabe the general manager was very knowledgeable and helped me make good decisions as to what to buy. I was very impressed with him. The jeep is a great vehicle More
by Richardwlindahl
Employees Worked With
Daniel Scheehser & Gabe
January 12, 2012
The way I received my new Jeep Grand Cherokee was POOR at best. -Brake and power steering fluids were below "Topped off levels". I had to add antifreeze. The wax job was not done correctly, as a white fil best. -Brake and power steering fluids were below "Topped off levels". I had to add antifreeze. The wax job was not done correctly, as a white film which was difficult to remove was present after I drove the car home. There were deep paint scratches on the drivers side door frame, as if someone had sand on the soles of their shoes and stepped on the the painted surface and rotated their feet. The weep holes in each door were taped over. If not removed would have caused premature rusting on the bottom of the doors. More
by capt_kaos
Employees Worked With
Service Mgr.
January 10, 2012
The worst experience I have ever had in purchasing a new car. They offered less than promised on the trade value, tried to upsell to a higher interest rate, werent capable of prepping the car, didnt deliver car. They offered less than promised on the trade value, tried to upsell to a higher interest rate, werent capable of prepping the car, didnt deliver the car when expected plus screwed up the paper work. They are snarky, slimy, and fit the stereotypical used car salesman image. I will never, ever go to Bertera for anything. Even the interest rate was crazy - tried to convince me 4.375% was almost the same as the 1.9% I came in with from my own bank. These guys are the real deal - true dirtbags More
by Awful
Employees Worked With
Chris Bosquet - Marco
