Bertera Chrysler Jeep Dodge Ram

They did everything that could be done to get me to buy the car I wanted. They went above and beyond to get the price that I was asking for. the car I wanted. They went above and beyond to get the price that I was asking for. More

I was in the market for a new Jeep and used the TrueCar service to select options and get a price. John Dezalia called within a few hours of the time when I signed on to TrueCar and gave me honest answers service to select options and get a price. John Dezalia called within a few hours of the time when I signed on to TrueCar and gave me honest answers as to what was actually available on the lot. He was persistent without being offensive, and never misled me about what my options were. When I finally decided to order a vehicle from the factory to get exactly what we wanted, John was friendly, professional and proficient in "making the deal". I walked into the dealership knowing exactly what I wanted, and we were able to close the deal in less than 20 minutes! 1) Price on the new car was great. 2) Price on my trade-in was OK but not great. 3) No nonsense approach by John and the F&I guy (Aubry??) was greatly appreciated. I enjoyed the experience. More

my rating is due to the fact that the dealer was friendly, polite and understanding. I found the dealer attitude acceptable. i would recomend this dealership to my friends and family friendly, polite and understanding. I found the dealer attitude acceptable. i would recomend this dealership to my friends and family More

All the positive reviews for the service operation convinced me to drive an hour to use Bertera to repair my Jeep. It was an unhappy experience. Here is the text of the letter I wrote afterward. convinced me to drive an hour to use Bertera to repair my Jeep. It was an unhappy experience. Here is the text of the letter I wrote afterward. November 14, 2011 Attention: Service Manager James Marinaccio Bertera Auto 539 Riverdale Street West Springfield MA 01089 Dear Mr. Marinaccio, I hope you can straighten out the following situation. On September 28 my son and I drove an hour to your service department because of its high ratings on the Internet. We dealt with Dave French, who diagnosed and then agreed that the navigation system of my son’s 2007 Compass needed to be replaced. Two weeks later we had not heard from Mr. French. It seems he doesn’t check his email, even though it is printed on the business card, and thus had not responded to our request for an update on whether the ordered parts had arrived. It turns out that the parts had arrived but we had not been contacted. When my son went to Springfield in October to have the navigation system replaced, Mr. French discovered that the part which had arrived two weeks before was incorrect and needed to be returned, thus making this trip a needless waste of time and gas. However, Mr. French convinced my son that he should nevertheless pay for and take the Mopar accessory we had also ordered to connect an MP3 player to the system. Given these circumstances, I was glad to see that we were charged $20 to affix license plates to the vehicle. We finally went to another Jeep dealer where the navigation system was replaced without incident. There we were told that the MP3 connector was also incorrect. I am returning it herewith, including the receipt. I expect to have full credit of $138 plus tax returned to the credit card which is on the receipt, or a check for that amount sent to me at the address below. Feel free to communicate with me via email or phone. Thank you in advance for your help. Steven Katten We finally got our money back after much conversation, but the dealership kept 15 percent, which is part of its "policy." Nice policy. Anyhow, beware, and hopefully your experience will be better than ours. More

Igor is a very good salesman. He was friendly and pleasant to work with. He was very helpful with our selection of a new vehicle. He was not pushy and made this buying experience very pleasant. pleasant to work with. He was very helpful with our selection of a new vehicle. He was not pushy and made this buying experience very pleasant. More

I had a wonderful experience. The whole team was helpful. I didn't feel pressured to buy anything and I feel they worked hard to provide me with quality service. I didn't feel pressured to buy anything and I feel they worked hard to provide me with quality service. More

I was immediately greeted when I entered the dealership. I spoke with Gabriel who referred me to Darryl. Both were very friendly and it made it easier to buy a car from them. Aubrey did the paperwork for I spoke with Gabriel who referred me to Darryl. Both were very friendly and it made it easier to buy a car from them. Aubrey did the paperwork for me, that was changed a couple of times. He was great about that. More

The minute i walked in i was greeted by everyone..customer service was amazing and so was the salesman. I will definatly tell my friends and family about my amazing experience and where to everyone..customer service was amazing and so was the salesman. I will definatly tell my friends and family about my amazing experience and where to go if they are looking for a car! More

Everyone was very friendly and patient!I drove home with a beautiful Rav4, this dealership worked with us with what WE wanted not what they wanted.. My only suggestion is to call the dealership directly and a beautiful Rav4, this dealership worked with us with what WE wanted not what they wanted.. My only suggestion is to call the dealership directly and ask or Mike Kruzdal, deal with your sales rep directly..the internet team dosn't commuicate well. I had multiple phone calls from different people who didn't know I had already talked to someone!! They also called to confirm the car i was interested in was there..i made an appointment and when i drove the hour to get their my appointment wasn't written down and the car sold the day before! Even though they called me that morning!! So just call talk to Mike and let him take care of you!!!! You wont be disappointed. More

We had a very nice, relaxed experience at Bertera Dodge. I went in not really sure if I wanted a Charger and was shown all the facts for me to make a determination of which model best suited my family. I went in not really sure if I wanted a Charger and was shown all the facts for me to make a determination of which model best suited my family. More