Bertera Chrysler Jeep Dodge Ram

Exhausting, drawn out, straight dumb Worst people to deal with. Act nice and helpful, but when it comes down to it cant do anything to help or solve problems. All these employees do is Worst people to deal with. Act nice and helpful, but when it comes down to it cant do anything to help or solve problems. All these employees do is a run around and try to put work on others. Like chickens without heads. Things are easier if you actually gave a xxxx. More

Long wait!! I had a 2:45 pm appointment for an oil change. I got my vehicle back at 4:15pm. Way too long for simple service!!! I had a 2:45 pm appointment for an oil change. I got my vehicle back at 4:15pm. Way too long for simple service!!! More

False Advertising! They sent me a letter claiming that they would give me so much for my truck and another so much in rebates. Since I bought my truck from them, I tho They sent me a letter claiming that they would give me so much for my truck and another so much in rebates. Since I bought my truck from them, I thought this was legit. When I go there, the offered me $8,000 less than what the letter stated. talk about a classic bait and switch. when confronted about it, the general manager got upset and defensive. Needless to say that I won't be buying another car from them. It is really sad that you buy a brand new car and after only 2 years, they will give you less than half of what you paid for it, and expect you to feel like they are doing you a favor when they bump it up by $1,000. And to top it off, I asked for 2 items be added to the deal, they came back and told me that they would only do one, the other was on me and I had to choose. The total of both items was less than $800. Seriously? More

Yiu can't go there without added services I'm so done with Bertera. After purchasing 8 cars there, it's my last. Tried to sell me a COMPLETE brake job even though I had one in the past yea I'm so done with Bertera. After purchasing 8 cars there, it's my last. Tried to sell me a COMPLETE brake job even though I had one in the past year that replaced my rotors also. And, before that, $300 to replace all my 'stripped' lig nuts even though they are the only ones to rotate my tires. The sales have always been good, but for some reason the service dept took a nose dive around two years ago. The past few visits I've always felt like my wallet is being lifted. More

$129 Fraud! Poor Service and Attention to Details. Despite my detailed description of gear shifting and transmission problems (whining noise during acceleration; Service 4x4 light on; No Off Road light Despite my detailed description of gear shifting and transmission problems (whining noise during acceleration; Service 4x4 light on; No Off Road light on; vehicle jerking during acceleration from a stop; burning smell). Bertera supposedly checked the vehicle and found the "fluid quality good; checked wiring and connectors and found NO problems". Bertera performed a "software update to improve shifting" and released my vehicle to me. According to Bertera, They "Test drove a total of 13 miles. No codes returned and transmission shifting as designed." However, while driving less than one mile away from Bertera, the same symptoms occurred and the vehicle had to be towed. Bertera released to me an unsafe to drive vehicle. Being from out of the area, I trusted Bertera. More

I enjoyed the help in choosing a Vehicle and I found Carlos I found the service and my sales rep Carlos to be incredibly helpful and kind and he worked very hard to get me a very good deal all around the manage I found the service and my sales rep Carlos to be incredibly helpful and kind and he worked very hard to get me a very good deal all around the management and the dealership was very good to me this was my second time around purchasing a car and I would do it again More

2019 Jeep Cherokee Limited We came in to purchase a Jeep Grand Cherokee using the Costcos program.Igor was our salesman.After sitting in the Grand Cherokee,my wife and I decided We came in to purchase a Jeep Grand Cherokee using the Costcos program.Igor was our salesman.After sitting in the Grand Cherokee,my wife and I decided it was too big for our needs. Igor showed us the Cherokee Limited,we took it for a test drive and really liked it.My wifes parents are both 91 yrs old,and we are taking them to appointments etc,and the ease of getting in and out of the Cherokee,would be much easier for them both. Igor was very knowledgeable and a pleasure to work with. More