Bertera Chrysler Jeep Dodge Ram
West Springfield, MA
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494 Reviews of Bertera Chrysler Jeep Dodge Ram
Everyone was extremely nice and helpful. Chris Wesley was very energetic and did his best to assist me. He listened very well and understood exactly what I was looking. I never felt like I was being pr was very energetic and did his best to assist me. He listened very well and understood exactly what I was looking. I never felt like I was being pressured or ripped off. Great service! More
Dan was extremly cooperative and compasionate to my needs.He spent a lot of time with me.I would recommend this dealership to my friends and family needs.He spent a lot of time with me.I would recommend this dealership to my friends and family More
I was so unhappy with my car and did not think that I could get into a brand new car. I was treated and greeted by everyone, which made me feel great to be there. Customers, regardless of their credit a could get into a brand new car. I was treated and greeted by everyone, which made me feel great to be there. Customers, regardless of their credit and thier down payment, are still customers. To be able to buy new when I thought I can only buy used was great, but to be treated so great from the mechanic all the way to the sales manager is all in itself an experience. My overall experience exceeded my expectations. My husband will be in the market within the next year for a car....and I definately know where I'm going for our next car! More
Working with Dan was a pleasure. He was very knowledgable about the vehicle. My wife and I were very comfortable talking with him as we did not feel the typical high pressure that comes with tr knowledgable about the vehicle. My wife and I were very comfortable talking with him as we did not feel the typical high pressure that comes with trying to purchase a new car. We are very happy with our new Jeep and would recomend Dan and Berterra to any of our friends that are looking to purchase a vehicle. Mark and Barbara Hebert More
I was looking for a new vehicle and found one at Bertera. Tom took the time to show me a number of vehicles until I found the right one for me. Cynthia handled all the paperwork quickly and efficiently. Ever Tom took the time to show me a number of vehicles until I found the right one for me. Cynthia handled all the paperwork quickly and efficiently. Everyone was friendly. More
Everyone I dealt with at Bertera was very friendly and efficient. Chris W who sold me my car was outstanding: low-key, low-pressure, honest and knowledgeable. He was very accomodating and got all the pape efficient. Chris W who sold me my car was outstanding: low-key, low-pressure, honest and knowledgeable. He was very accomodating and got all the paperwork, etc. done so fast that I drove away in my new Jeep the very next day. I had a great experience at Bertera and will recommend them to my friends. More
Lie, cheat and steal -- that's what this company considers good business practices. I paid for a complete brake inspection and was told there was nothing wrong. When I took the car to a second mec considers good business practices. I paid for a complete brake inspection and was told there was nothing wrong. When I took the car to a second mechanic for a second opinion, the mechanic informed me that the rotors and pads needed to be replaced. In addition to the second opinion, I told the bad rotors and pads to a third mechanic--he confirmed that the rotors and pads needed to be replaced. Bertera refused to do anything, stating that the (bad) rotors and pads were normal! Lie, cheat and steal! P.S. I have two new Jeeps. I have been taking them to Bertera for service since they were new. I have never complained about the service that I received in the past. More
I had received a letter in the mail about a pre-approval so I decided to stop by Bertera and see what they had. I went to Bertera with the intention of just shopping around. I was greeted with such enthusia so I decided to stop by Bertera and see what they had. I went to Bertera with the intention of just shopping around. I was greeted with such enthusiasm and friendliness and immediately felt welcomed. I was greeted by Juan and we spoke about looking at used cars. I was driving a 94 honda accord and it was falling apart and i needed a new one badly. I told him my budget and we started the application. I got approved for a car I was so excited because other dealerships have turned me down. I didnt knw exactly what I wanted and Juan took the time and showed me at least five cars. He was extremely patient with me. I saw the 07 Pontiac G6 and I really liked it. We took it for a test drive and I fell in love with it. I was able to take the car home the very next day. I appreciate all the hard work, dedication, and patience the team has. I would refer everyone to Bertera and if ever I want to do a trade in I will most definitely do it with you guys. Sincerely, Glenda Ortiz More
A shout out to Dave and Cathy in service. You have been servicing my car since I bought it 2 years ago. Went to a jiffy lube two changes ago. Tried to sell us on crap we didn't want. Left grease in our car servicing my car since I bought it 2 years ago. Went to a jiffy lube two changes ago. Tried to sell us on crap we didn't want. Left grease in our car. Never again. Thank you for treating me like a human being. More
Very professional. I was impressed with everything about this dealership. They worked very hard to get me the vehicle I wanted at the price I could afford! The salesperson worked closely with the credit man this dealership. They worked very hard to get me the vehicle I wanted at the price I could afford! The salesperson worked closely with the credit manager to help close the deal and I was able to walk out of there feeling very good about the whole experience. More

