Bertera Subaru of West Springfield

We purchased a premium Forester weeks ago. This is the third new car I purchased, I have never experienced such detailed intro about the car's functionality. Johnathan Bernard is the go to p This is the third new car I purchased, I have never experienced such detailed intro about the car's functionality. Johnathan Bernard is the go to person who is knowledgeable and engaging and was able to answer all the questions and plus more that I didn't think of. After the purchase, he spent an hour and half to walk through the car with us again. We are very happy with John. We will recommend him to our friends and family. More

BEST experience buying a new vehicle in 50 yrs of buying cars. Very personable and not pushy also follow up after a month of ownership to review vehicle and all the ways to use the options. cars. Very personable and not pushy also follow up after a month of ownership to review vehicle and all the ways to use the options. More

Everybody was very nice and informative and took as much time as you needed.. Jonathan and Conor we’re very helpful time as you needed.. Jonathan and Conor we’re very helpful More

GREAT EXPERIENCE, from sales to Finance, to meeting Service and ultimately delivery! Especially Keith Goldsmith - Great person and very honest! Service and ultimately delivery! Especially Keith Goldsmith - Great person and very honest! More

Sales person only there for a month. I felt like I needed for info. Disappointed not given free maintenance had to pay $1500.00. I felt like I needed for info. Disappointed not given free maintenance had to pay $1500.00. More

Friendly and relaxed atmosphere. Sales rep was very knowledgeable about the car and amenable to our requests. Overall, a surprisingly enjoyable experience. Sales rep was very knowledgeable about the car and amenable to our requests. Overall, a surprisingly enjoyable experience. More

Good, friendly and comprehensive service. The purchase process could be streamlined and made easier for the buyer by having one person on staff whose sole responsibility is to schedule and co The purchase process could be streamlined and made easier for the buyer by having one person on staff whose sole responsibility is to schedule and coordinate the various services through it (e.g., sales person, service person, finance person, delivery specialist), as keeping track of them and/or changes to them can be a bit confusing. More

good Dealership, good sales team and there are many cars to choose from, no complain to choose from, no complain More

Cooperative, friendly, my third lease with this dealer. I have always been able to reach a favorable price agreement. I have always been able to reach a favorable price agreement. More