We came to this dealership on Monday December 10th, 2018 looking for a lease AND a purchase... husband wanted to buy a legacy and I wanted to lease a crosstrek. The salesman Nicholas was extremely nice and patient with us, however, we did not feel the same way about the manager (guy in the office who approves/gives numbers). We asked for numbers on both cars, he came back with only financing info on the legacy because the manager wanted to finalize one car first to then talk about the other, which I didn’t understand. The impression this gave us was that he obviously didn’t need nor care about our business. Anyways, again we were happy with Nicholas and if he were the only person we dealt with and if we felt our time and money were appreciated by the guy in the office, I would’ve 100% went back. Today we went to the Subaru in Hadley and I leased a crosstrek from them- as this time we felt welcomed, appreciated and had people willing to negotiate with us! Thanks Nicholas, maybe you should switch dealerships too! Note- if I were rating Nicholas alone, I would give him 5/5 starts. The manager I would give 1/5.