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Bertera Subaru of West Springfield
West Springfield, MA
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 412 reviews
October 29, 2025
GREAT EXPERIENCE, from sales to Finance, to meeting Service and ultimately delivery! Especially Keith Goldsmith - Great person and very honest! Service and ultimately delivery! Especially Keith Goldsmith - Great person and very honest! More
by Bill Sepaniak
Employees Worked With
Mark Noel, Keith Goldsmith, Rebecca Kudelka
August 20, 2025
Friendly and relaxed atmosphere. Sales rep was very knowledgeable about the car and amenable to our requests. Overall, a surprisingly enjoyable experience. Sales rep was very knowledgeable about the car and amenable to our requests. Overall, a surprisingly enjoyable experience. More
by jjarmcol
Employees Worked With
Sheyanne Ferrara
July 09, 2025
Good, friendly and comprehensive service. The purchase process could be streamlined and made easier for the buyer by having one person on staff whose sole responsibility is to schedule and co The purchase process could be streamlined and made easier for the buyer by having one person on staff whose sole responsibility is to schedule and coordinate the various services through it (e.g., sales person, service person, finance person, delivery specialist), as keeping track of them and/or changes to them can be a bit confusing. More
by Seán B
Employees Worked With
Dan, Rich, Seth, Ryan, Conor
May 29, 2025
Cooperative, friendly, my third lease with this dealer. I have always been able to reach a favorable price agreement. I have always been able to reach a favorable price agreement. More
by piiaxial
Employees Worked With
Brian - 5 stars; sales manager (forgot his name and pictures are too small) 5 - star
May 21, 2025
I shopped at other Subaru dealers and felt uncomfortable at them. Not at Bertera in W. Springfield — despite being a single woman buying my car alone for the first time, I felt very at ease with everyone he at them. Not at Bertera in W. Springfield — despite being a single woman buying my car alone for the first time, I felt very at ease with everyone here and the environment. I was never pressured or hassled and when I asked for more time or space, it was granted, no side-eye or questions. I worked through the transaction at my own pace and felt supported each step of the way. I felt respected too and, in the end, I felt like I got a fair price for the car I wanted. Starlyn worked with me and he was friendly, kind and warm. I would recommend the dealership based on my experience. More
by Anonymous
Employees Worked With
Starylyn
April 30, 2025
They were friendly, helpful, and followed up with 90 minutes of training on the high tech elements of the vehicle; all very helpful. minutes of training on the high tech elements of the vehicle; all very helpful. More
by jcole01108
Employees Worked With
Savannah and Rich in Sales and Ron Russo in service
November 20, 2024
Everyone at Bertera Subaru were friendly, helpful, polite and extremely knowledgeable. Dee, my salesman was great to work with so I definitely would return for my next car purchase. and extremely knowledgeable. Dee, my salesman was great to work with so I definitely would return for my next car purchase. More
by Joyce Pellin
Employees Worked With
Dee Finkle 5 stars, Rich Santoni, Rebecca Kudelka
