Bertera Subaru of West Springfield

Thank you Keith for helping us to get our first car It was pleasure working with Keith in order to ourchse our new car, he had help us and still helping us every way. He gave us right options that feets It was pleasure working with Keith in order to ourchse our new car, he had help us and still helping us every way. He gave us right options that feets for our need and got us the car we needed Thank you very much Keith for yiur help More

2018 Subaru WRX Loved the friendly staff, very helpful and considerate of my needs. They got exactly what i wanted and for the price i could afford. Overall great exp Loved the friendly staff, very helpful and considerate of my needs. They got exactly what i wanted and for the price i could afford. Overall great experiance! I will defenetly recommand this dealearship to my friends and family. More

Great experience Very welcoming and not pushy. Took the time to explain and answer all of our questions. Able to test drive different models to help us decide No pres Very welcoming and not pushy. Took the time to explain and answer all of our questions. Able to test drive different models to help us decide No pressure. Everything went very smoothly. More

Purchased a new Forrester manual transmission. Keith Goldsmith was absolutely amazing from the start! He is very helpful with making sure I know all the details and features about my Forester. He a Keith Goldsmith was absolutely amazing from the start! He is very helpful with making sure I know all the details and features about my Forester. He also went the extra mile because I wanted the car in Quartz blue pearl to not let me buy the one I tested and found me a blue one in 5 days! This was not an easy task as my car choice is manual transmission only! He doesn't mind reviewing everything a couple times for me to help me remember. Now that I own the car Keith is still super helpful. He doesn't just stop helping once the car is yours. I like his demeanor and honesty. He can be reached easily via email, text, or calling. He is very responsive. I live an hour away and came to Subaru West Springfield for this customer service! I'm very disappointed in the finance dept. I was told I was getting free interest because I have great credit. Well that's a lie! I have 1.9% interest. Tom is great at evading questions. I asked him three times what's the price of the 10 year gold plus warranty in total but he kept going around that question. now in hindsight because I bought that is why my monthly payments are so high and I did not get my 0% finance. I like to pay off my cars early and he just undermined me by saying it's ok cause I won't pay the 1,600 in interest fees. The worst part is as I was reading the paperwork he told me to stop wasting time and just sign it! I found that to be very rude as I am a nurse and I understand all about paperwork and it is the patient/customers right to spend as much time as they need to read it. I do recommend the protectant for $599. Specially with my young family and dogs. Just be aware it doesn't cover scratches. More

Very excellent, and helpful They helped me out from when I stepped through the door. From test driving vehicles, to matching my price range, to getting me the rate I needed, and They helped me out from when I stepped through the door. From test driving vehicles, to matching my price range, to getting me the rate I needed, and closing the deal. If I had to get another vehicle it most likely would be a subura. More

great used car dealer We were looking for a used car for our son.Bertera had the Subaru we were looking for. They honored our truecar.com price, fixed the minor issues we s We were looking for a used car for our son.Bertera had the Subaru we were looking for. They honored our truecar.com price, fixed the minor issues we saw & the car was delivered quickly. Jonathan was very knowledgeable. More

New Car I was a client of John's a couple weeks back. I went in looking for a reliable vehicle to suit me all year round and drove out the same day in my drea I was a client of John's a couple weeks back. I went in looking for a reliable vehicle to suit me all year round and drove out the same day in my dream car! John consistently worked with me throughout the day to find the perfect car to suit my needs. He exhibited patience during my uncertainty and was able to relieve any wariness I had by confidently and promptly answering any questions I had with a strong basis of knowledge. He has checked in with me several times since taking the car home to ensure that the transition is going smoothly. I love my WRX and would recommend this dealership to anyone who wants a smooth car-buying process! More

Keith was the BEST Honestly, couldn't tell you if I loved Bertera or if I just have the best Sales Rep EVER!! Keith was so so kind and made sure I was not confused about Honestly, couldn't tell you if I loved Bertera or if I just have the best Sales Rep EVER!! Keith was so so kind and made sure I was not confused about anything. He helped me find the car that was right for me and made me feel extremely comfortable with my purchase. His enthusiasm for his job and the work he does is second to none. His dedication to being a great employee while also being a great human being is second to none. I would recommend to anyone! Truly a great experience. More

Great Service! Great Rep! Raz made my leasing experience a memorable one. He was there to help every step of the way while ensuring that I got what I wanted in an expedient fas Raz made my leasing experience a memorable one. He was there to help every step of the way while ensuring that I got what I wanted in an expedient fashion. I would recommend Raz to anybody; he is personable, genuine and wants to get you into a quality and affordable car. When my car arrived I could tell that he was genuinely excited for me and took the time to show me what features my car had. You can tell he believes in the cars he is selling and I never felt like he was blowing smoke up my xxx just to sell a car. I would carry on but I recommend that you visit him and make your own judgement, but I gurantee if your experience is anything like mine- he won't disappoint. More

Great to Work With Keith helped me with my 2nd Subaru and it went just as smooth as the 1st. Keith was very thorough with all my questions and concerns. I would recommen Keith helped me with my 2nd Subaru and it went just as smooth as the 1st. Keith was very thorough with all my questions and concerns. I would recommend working with him for your next purchase! More