Bertera Subaru of West Springfield

New Forester! I recently said goodbye to my 16 year old Subaru Forester and I was so sad! So, I went to Bertera, met Jeremy Schmieding in Sales, and he really helpe I recently said goodbye to my 16 year old Subaru Forester and I was so sad! So, I went to Bertera, met Jeremy Schmieding in Sales, and he really helped me in my decision to buy a 2017 Forester. It is a big difference between the new and the 2002 model, and I was a bit apprehensive about the size (much bigger than I thought) and the "new" dashboard controls. It drives like riding on glass! Beautiful color, very comfortable. I think I drove Jeremy a bit nuts with all my questions, but he was SO patient and understanding and showed me everything I needed to know. He's always around to answer any questions I have, no matter how silly. I love Bertera Subaru and will always buy the Forester. I also like how environmentally conscious Subaru is. (Love their commercials). I'd recommend this car for everyone! And have Jeremy take care of you- he's great! I've even named my Forester after him- "Jasmine (for the color) Jeremy"! See you at 1000 miles....... More

Wonderful! The customer service is amazing! Holly really goes above and beyond for everyone! She is so friendly and makes car buying so much fun. I would definit The customer service is amazing! Holly really goes above and beyond for everyone! She is so friendly and makes car buying so much fun. I would definitely recommend people here! More

Customer Loyalty I purchased my first Subaru from Tim Garner in 2003. I drove my Outback for over 220,000 miles. It kept my babies safe for years of torrential rain st I purchased my first Subaru from Tim Garner in 2003. I drove my Outback for over 220,000 miles. It kept my babies safe for years of torrential rain storms, epic blizzards and trips to the beach. Earlier this month I purchased a pre owned Crosstrek from Keith Goldsmith and he did not disappoint. There was no pressure or pestering. Keith also has a dry sense of humor which I found very rerefreshing. Negotiating a fair price was quick and easy. He was very prompt in answering my questions and made good on everything I asked for including four, next to new, tires and a beautiful set of floor mats. I will absolutely visit Bertera before my next vehicle purchase. More

Answered the questions I had financially without fluff Answered all my financial questions without trying to get me into a new car. Excellent attention and customer service. Would recomend dealership eve Answered all my financial questions without trying to get me into a new car. Excellent attention and customer service. Would recomend dealership even if I don't buy a car More

New 2016 Subaru I've owned Subarus since 1975. Just bought a 2017 Impreza from Bertera Subaru and so excited. Know I'll be well taken cared of when I need service. I've owned Subarus since 1975. Just bought a 2017 Impreza from Bertera Subaru and so excited. Know I'll be well taken cared of when I need service. 👍 More

Thanks again ! Thank you for helping me get into my new Subaru Forester ! Keep doing what you're doing ! :) couldn't have picked a better / safer car for my family Thank you for helping me get into my new Subaru Forester ! Keep doing what you're doing ! :) couldn't have picked a better / safer car for my family ! More

Dan & Bertera Subaru were 100% awesome in every way! From the 1st contact, Dan & Bertera were prompt & professional. Negotiations were smooth & quick. They made my purchase pleasant! Bear in mind I came From the 1st contact, Dan & Bertera were prompt & professional. Negotiations were smooth & quick. They made my purchase pleasant! Bear in mind I came from sw Virginia to get this specific 2017 Outback Touring from Dan. He even drive the car to Boston to our family so we wouldn't have to come out with 2 cars. If we get another Subaru, we'll get it from Bertera in W. Springfield Massachusetts! Thanks, Dan! George Argyros (Abingdon, VA & Boston, MA) More

Amazing Experience Was blown away by the people here. Extremely helpful and really took the time with me to really answer my questions. Wasn't pressured or pushed in any Was blown away by the people here. Extremely helpful and really took the time with me to really answer my questions. Wasn't pressured or pushed in anyway which was refreshing and unexpected. Justin was amazing, funny and really informative. It was a pleasure working with him and the many of the other employees there. Thank you guys for all you do! More

Good sales, not so good service I bought my car back in March of 2017, it was fine. The process of buying the car went very smoothly, and I was very pleased. But a couple months la I bought my car back in March of 2017, it was fine. The process of buying the car went very smoothly, and I was very pleased. But a couple months later I had service done to my vehicle in which they towed it to Balise Honda right across the street for further diagnostics and they charged me 106 dollars just for that. Not very pleased with that. More

I felt that Keith Goldsmith went beyond expectations. He was very kind and I felt very welcomed. He let me know the license plate number before picking up the car. Keith also had the car cleaned. He was very kind and I felt very welcomed. He let me know the license plate number before picking up the car. Keith also had the car cleaned. More