Bertera Subaru of West Springfield

Answered the questions I had financially without fluff Answered all my financial questions without trying to get me into a new car. Excellent attention and customer service. Would recomend dealership eve Answered all my financial questions without trying to get me into a new car. Excellent attention and customer service. Would recomend dealership even if I don't buy a car More

Wonderful! The customer service is amazing! Holly really goes above and beyond for everyone! She is so friendly and makes car buying so much fun. I would definit The customer service is amazing! Holly really goes above and beyond for everyone! She is so friendly and makes car buying so much fun. I would definitely recommend people here! More

Customer Loyalty I purchased my first Subaru from Tim Garner in 2003. I drove my Outback for over 220,000 miles. It kept my babies safe for years of torrential rain st I purchased my first Subaru from Tim Garner in 2003. I drove my Outback for over 220,000 miles. It kept my babies safe for years of torrential rain storms, epic blizzards and trips to the beach. Earlier this month I purchased a pre owned Crosstrek from Keith Goldsmith and he did not disappoint. There was no pressure or pestering. Keith also has a dry sense of humor which I found very rerefreshing. Negotiating a fair price was quick and easy. He was very prompt in answering my questions and made good on everything I asked for including four, next to new, tires and a beautiful set of floor mats. I will absolutely visit Bertera before my next vehicle purchase. More

New 2016 Subaru I've owned Subarus since 1975. Just bought a 2017 Impreza from Bertera Subaru and so excited. Know I'll be well taken cared of when I need service. I've owned Subarus since 1975. Just bought a 2017 Impreza from Bertera Subaru and so excited. Know I'll be well taken cared of when I need service. 👍 More

Thanks again ! Thank you for helping me get into my new Subaru Forester ! Keep doing what you're doing ! :) couldn't have picked a better / safer car for my family Thank you for helping me get into my new Subaru Forester ! Keep doing what you're doing ! :) couldn't have picked a better / safer car for my family ! More

Dan & Bertera Subaru were 100% awesome in every way! From the 1st contact, Dan & Bertera were prompt & professional. Negotiations were smooth & quick. They made my purchase pleasant! Bear in mind I came From the 1st contact, Dan & Bertera were prompt & professional. Negotiations were smooth & quick. They made my purchase pleasant! Bear in mind I came from sw Virginia to get this specific 2017 Outback Touring from Dan. He even drive the car to Boston to our family so we wouldn't have to come out with 2 cars. If we get another Subaru, we'll get it from Bertera in W. Springfield Massachusetts! Thanks, Dan! George Argyros (Abingdon, VA & Boston, MA) More

Amazing Experience Was blown away by the people here. Extremely helpful and really took the time with me to really answer my questions. Wasn't pressured or pushed in any Was blown away by the people here. Extremely helpful and really took the time with me to really answer my questions. Wasn't pressured or pushed in anyway which was refreshing and unexpected. Justin was amazing, funny and really informative. It was a pleasure working with him and the many of the other employees there. Thank you guys for all you do! More

Good sales, not so good service I bought my car back in March of 2017, it was fine. The process of buying the car went very smoothly, and I was very pleased. But a couple months la I bought my car back in March of 2017, it was fine. The process of buying the car went very smoothly, and I was very pleased. But a couple months later I had service done to my vehicle in which they towed it to Balise Honda right across the street for further diagnostics and they charged me 106 dollars just for that. Not very pleased with that. More

I felt that Keith Goldsmith went beyond expectations. He was very kind and I felt very welcomed. He let me know the license plate number before picking up the car. Keith also had the car cleaned. He was very kind and I felt very welcomed. He let me know the license plate number before picking up the car. Keith also had the car cleaned. More

From Oil change to Oil Leak Here is my story, I have done all my oil changes and tires rotation at the Bertera Subaru of West Springfield since I first purchased my 2013 Subaru X Here is my story, I have done all my oil changes and tires rotation at the Bertera Subaru of West Springfield since I first purchased my 2013 Subaru XV Crosstrek. Although, making an appointment with them seems to be confusing, chaos and a hazzle for many of their scheduling inconviniences, I am loyal to my car, and I always commit to show up and bring my car for its maintenanace, when its due. I am extremely dissappointed of my last treatment as the lady that took care of me knew how to talk the Subaru language (whatever that is) rather than be more customer friendly. But more important yesterday on my way to work, My low oil engile warning light turned on for the first time in fours years. I checked my oil and it needed at least 2 qrts of oil I of course went to the local store and got some oil. I tried calling the dealer all day yesterday but it was busy as I was busy at my work place as well. I even tried today and i was not lucky. I do not recommend this dealer at all for maintenance as I think they are not takign care of their customers properly. More