Bertera Subaru of West Springfield

From Oil change to Oil Leak Here is my story, I have done all my oil changes and tires rotation at the Bertera Subaru of West Springfield since I first purchased my 2013 Subaru X Here is my story, I have done all my oil changes and tires rotation at the Bertera Subaru of West Springfield since I first purchased my 2013 Subaru XV Crosstrek. Although, making an appointment with them seems to be confusing, chaos and a hazzle for many of their scheduling inconviniences, I am loyal to my car, and I always commit to show up and bring my car for its maintenanace, when its due. I am extremely dissappointed of my last treatment as the lady that took care of me knew how to talk the Subaru language (whatever that is) rather than be more customer friendly. But more important yesterday on my way to work, My low oil engile warning light turned on for the first time in fours years. I checked my oil and it needed at least 2 qrts of oil I of course went to the local store and got some oil. I tried calling the dealer all day yesterday but it was busy as I was busy at my work place as well. I even tried today and i was not lucky. I do not recommend this dealer at all for maintenance as I think they are not takign care of their customers properly. More

Fantastic dealership with fantastic sales department I have bought several autos from this dealership and am never disappointed. Sean Sullivan continues to hire and maintain quality employees who go the I have bought several autos from this dealership and am never disappointed. Sean Sullivan continues to hire and maintain quality employees who go the extra mile. Keith Goldsmith handled my last purchase and was fantastic to work with-making sure all my requests were met and doing so without hesitation. More

Blessed I want to thank everyone who helped me I thought I would never be able to finance a car exp with my credit the way it is but you guys took your effort I want to thank everyone who helped me I thought I would never be able to finance a car exp with my credit the way it is but you guys took your effort and your time to help me and I aperciate you guys so much I would never go anywhere else now and glad I choose Subaru More

Happy vehicle-purchase experience! I hadn't purchased a vehicle for many years and this was a major decision. After many hours of reading vehicle information and customer reviews, I de I hadn't purchased a vehicle for many years and this was a major decision. After many hours of reading vehicle information and customer reviews, I decided on Bertera Subaru. Keith Goldsmith was knowledgeable, friendly, and a pleasure to deal with. He answered every question well and honestly, with other customers' experiences as examples. This is a customer-centered, trustworthy dealership. More

Stay away from this dealership If you want to be yelled at and.berated General Manager Shawn Sullivan after spending 34k+ then by all means. While the majors of Subaru vehicles may If you want to be yelled at and.berated General Manager Shawn Sullivan after spending 34k+ then by all means. While the majors of Subaru vehicles may be problem free be warned when you get a vehicle with defects prepare to go through pure xxxx with them and Subaru of America. Besides battling cancer and orthopedic issues the past 6 months have been a horrible experience . This has. Even going on since I bought the Forester six months ago. They do not care and the finance manager is a scammer that does not let you read what you are signing. RUN FADT AND FAR AWAY!! And no I will not give you my number since you can't find it this shows how much of a valued Subaru owner you think of me! I will never own another Subaru thanks to the horrible experience and treatment! Looking forward to joining the Toyota family! More

Terrible The salesman (Bill) was very nice on the phone. When we went there it was a very unfriendly experience. The cars that we were to look at were not th The salesman (Bill) was very nice on the phone. When we went there it was a very unfriendly experience. The cars that we were to look at were not there and when I asked to see them I was steered toward looking at something entirely different. When I called him on it, he was vague and rude. I pressed him on it and he finally said the cars weren't there anymore. Then he argued about when I was supposed to be there. I received a call on Thursday to confirm a Saturday 1:00 appt. and he said that if I had come on Friday like I said then the cars would have been there. He was a jerk and he didn't make a sale with us. We went to Steve Lewis Subaru and had a great experience and bought a car that day. More

Shopping for a Subaru Forester I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other dea I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other dealers in the area and I wanted to see if they actually were true. I had already made a deposit on a slightly used car (2016) at another dealer. I was introduced to Joe Bucko. He had a similar car on the lot but he then told me they were doing a sale on 2017 cars that weekend and when he told me the price, it was several hundred dollars less than the 2016 I already put a deposit on. We picked out the color from a car on the lot and I was about to order one for delivery when he offered a break on the new one in the lot with extra accessories for the same price. How could I say no. I did purchase the 100K warranty which I think is worth it for a new car and the maintenance program for $970. When I went back to get the car ( Joe got the car registered and plates on), I decided to cancel the maintenance program due to another review and they were very amenable to this. However, after I found out that it covers an extensive 30K check up and not just oil changes, I decided to keep it. Joe went out of his way to make things easy for me. I had to come back because the engine light had gone on and then next day it went off and he was helpful and ready to get me into the service area quickly. Great guy. All in all, this has been a very good experience for me as I am not one to buy a new car. Also, Subaru sends you a very nice leather travel bag for purchasing a new car. That was cool. More

amazing experience They made everything quick & easy. I love my new Legacy. Excellent customer service. I would highly recommend this dealership. Thank you for everythin They made everything quick & easy. I love my new Legacy. Excellent customer service. I would highly recommend this dealership. Thank you for everything! Enjoy your holidays! More