Bertera Subaru of West Springfield

2017 Subaru Forester I highly recommend Bertera Subaru of West Springfield, and Joe Bucko, the salesperson that helped us. It was a no hassle shopping and we walked out w I highly recommend Bertera Subaru of West Springfield, and Joe Bucko, the salesperson that helped us. It was a no hassle shopping and we walked out with a great deal for a new 2017 Subaru Forester. Joe was great throughout the whole process, he was patient, listened to us, and provided us with great service and a very nice deal. We will certainly be back. More

New WRX I was looking for the right WRX so I login to truecar.com I put the information of the type that was looking for couple hours later Holly call me and I was looking for the right WRX so I login to truecar.com I put the information of the type that was looking for couple hours later Holly call me and send me information of vehicles that they had in the inventory the next day she help me out with that application and by the end of the day everything was approved it couldn't be more easier all the staff are being friendly and helpful I will recommend this dear to everybody who asked me where I got my new vehicle More

Great experience working with Keith Goldsmith I started my search for a vehicle in May 2016 knowing that I needed something which better suited my needs after driving my car for 14 years and I lov I started my search for a vehicle in May 2016 knowing that I needed something which better suited my needs after driving my car for 14 years and I loved it. Subaru of West Springfield was my first stop and met with Keith Goldsmith at that time. He listened to me speak about what I wanted in a vehicle. He also knew just starting to look as I had other crossovers I wanted to look at and what features they offered. Keith showed me a few, went over booklets and spent a lot of time explaining Subarus and their features and was able to answer all questions asked on the spot. Off I went and throughout the summer went to other dealerships to see what they had to offer, Keith kept in touch throughout all of this and kept me posted and always asked if I had any questions and how was my search going. This was appreciated as he was not pushy and he knew I was researching. Towards the end of my search went back to Keith and test drove a few vehicles as narrowing down my search. Then Visited dealerships again that I narrowed down . Was down to 2 then stopped at another dealership and that replaced # 2 so now down to a Subaru and another vehicle. Went back again to see Keith worked out some more questions and possible pricing and 2 features of the competition did not satisfy my needs. So after all this Subaru Forrester was the one. Throughout all of this Keith was great as he said he too wanted me to be happy with what I purchased. I am sure his professionalism throughout all of this also influenced my decision. So persistence and patience on both sides won out. Keith has been great before, during and after the sale and also following up to see how everything is going with the vehicle. He also made sure he zeroed in on his customer and my wants and needs throughout this process. Keith is a great asset to your company. On a more personal note this process took me a lot longer than I thought ( May thru October) and mostly because of the awful hot summer as I did not feel like standing on hot car lots looking at vehicles. So Mission accomplished with Keith's great help. Elizabeth More

Great experience! Recently purchased my new Forester here and had a great experience. From my first encounter to picking up my new car it was truly hassle free. Dan an Recently purchased my new Forester here and had a great experience. From my first encounter to picking up my new car it was truly hassle free. Dan an Tom were great to work with. I highly recommend this dealership to everyone I know! More

This is where you want to go for a car I had never bought a car from a dealer before and I was a bit overwhelmed and nervous. The staff here made everything easy and much less scary. They w I had never bought a car from a dealer before and I was a bit overwhelmed and nervous. The staff here made everything easy and much less scary. They worked with my not so great credit score and used my old car as my down payment. I was treated great, felt no pressure and dealt with a salesperson who was great at helping me find the perfect car for me and my little family. The best part is that they offer help online so I was able to do a large amount of car searching/buying without leaving my office!! As a single mom struggling with so much else in the world it was refreshing to feel relaxed during the process and to be treated with respect. I highly recommend this dealership to anyone and everyone in need of a car! More

Horrible. Dishonest. No knowledge of customer service or job Where do I begin. The list is so long!! Last April I went in for an oil change and recommended service. Wanting to keep my tires for life status good, Where do I begin. The list is so long!! Last April I went in for an oil change and recommended service. Wanting to keep my tires for life status good, I came here b/c I couldn't get in to Hartford Betera. They assured me I would still qualify as long as I had my paperwork and had the services in at the right times. I had. So that day in April I go in to be told their computers were down (I was 1st appt of the day) but that they were working on it. I was quoted 2 hours. I chose to wait it out. The waiting room filled up, as to be expected, with 4 other people. To my surprise, all 4 people came and went ( aren't the computers down?) In a decent amt. of time. In comes the 2nd wave and the same hsppens. As my 2 hrs nears, the service woman comes up and tells me that ALL COMPUTERS ARE DOWN!!and that it would be another hour. Fast forward to end of hour 3, SAME STORY!! When I questioned her about the other people, she stumbled through her answer. Total time spent in that waiting room-5 HOURS!!! Carlos said he would offer free service at next oil change for my troubles. Guess what. No recollection of that offer. To boot, tires for life denied because service wasn't done exclusively in W. Springfield location (Hartford said it didn't matter. I qualified after Hartford did the legwork Carlos was obviously too dumb to figure out). My car was left in lot, out front and not in a parking space, UNLOCKED. Run as fast as you can away from this place!! More

Best experience I wouldn't want to go anywhere else when it comes to car buying. My sales person Keith was very knowledgeable. It's was my very first car and I had on I wouldn't want to go anywhere else when it comes to car buying. My sales person Keith was very knowledgeable. It's was my very first car and I had only had my license for a week. I was very nervous about driving and he catered to needs and ensured I was still able to test drive the car in a suitable environment. He took the time to educate me on all the unique features of my car. I ended up leaving with a car that I love and I know I'll return when it's time for a change . :) More

knowledgable, patient, and fair sales representative I recently bought a 2016 Crosstrek from this dealership. They did not have the combination of model and features that I was hoping for on the lot but I recently bought a 2016 Crosstrek from this dealership. They did not have the combination of model and features that I was hoping for on the lot but arranged for an inventory swap with another dealer. Through no fault of Bertera, the other dealer reneged on the swap. The sales representative who was working with me, Keith Goldsmith, did everything he could to find a substitute in a timely manner. His manager was supportive and they quickly arranged for me to purchase a different Crosstrek--I am very happy with it and with the customer service provided by Bertera and particularly by Keith Goldsmith. Keith gave me an excellent deal on my purchase and trade and was completely transparent about the entire process. No sales pressure, only patient and complete answers to my many questions. I recommend this dealership and Keith Goldsmith in particular. More

2016 Crosstrek 10-10-16 Such a great friendly staff helping you find and attain the car you want. Keith was very attentive to our needs and what we wanted as far as NOT only Such a great friendly staff helping you find and attain the car you want. Keith was very attentive to our needs and what we wanted as far as NOT only the car but price wise and where we wanted to be financially with this new car. I couldn't be happier with this purchase and it was made easy by the great employees at Bertera Subaru of West Springfield. More

Great Experience I had a great experience when I bought my car here. I didn't even realize that there were some bad reviews on here. Maybe it depends on the sales pers I had a great experience when I bought my car here. I didn't even realize that there were some bad reviews on here. Maybe it depends on the sales person you deal with? Keith Goldsmith was great in finding the right car for me. He was extremely helpful and pleasant to deal with. I feel like I got a decent price and was able to drive the car off the lot the following day. This was my first time buying a car and I thought everything went smoothly. Everyone we dealt with was friendly and seemed quite transparent. We'll probably be going back there when my girlfriend needs a new car. More