Bertera Subaru of West Springfield

Great customer service! I had an awesome experience with Bertera Subaru. I bought a 2011 Subaru outback. This car is everything I wanted and more. Keith Goldsmith did a grea I had an awesome experience with Bertera Subaru. I bought a 2011 Subaru outback. This car is everything I wanted and more. Keith Goldsmith did a great job answering all my questions. Very friendly and professional service. I am from out of town, but the experience that I had with Keith Goldsmith and Betera Subaru was well worth the trip. I will always be a loyal Beteta customer. Thank you Keith for everything! Keith even delivered the car to me, 1 hour and 20 minutes away. More

Great Car, Good Price, Friendly and Helpful People! I was looking for a Subaru Impreza Sports Limited. Holly got in touch with me, helped me find the exact car I wanted, and bargained with me for a grea I was looking for a Subaru Impreza Sports Limited. Holly got in touch with me, helped me find the exact car I wanted, and bargained with me for a great price! As a college student buying their first car, their friendliness and helpfulness were greatly appreciated. Especially because as a resident of North Carolina, I had lots of questions about how to register my car. Employees were helpful and knowledgable every step of the way. They even picked me up before I got my car and gave me a ride to and from the dealership so they could walk me through the paperwork and get my signature. I would absolutely recommend buying a car at Bertera. More

So glad I went to Bertera Subaru I've been driving an 05 Chevy Tahoe for ten years. Great car for us, but time to downsize. I've been doing my homework for about a year knowing this d I've been driving an 05 Chevy Tahoe for ten years. Great car for us, but time to downsize. I've been doing my homework for about a year knowing this day was coming. I wanted a wagon/utility type car that was good in the snow and didn't cost a fortune. I analyzed every product out there from Ford & GMC to Volvo & Volkswagons. I read Consumer Reports and Abnalyzed Kelly Blue Book for my trade. The verdict: the Outback was absolutely the best choice for me. Best value for the dollar hands down. I went to Bertera and spoke with Shawn Sullivan. My husband was away for military duty and I wanted to know someone would treat me fairly because I was car shopping without my husband. Shawn assured me he would personally make sure I was put in good hands. I worked with Joe Bucko and he couldn't have been more patient with all of my questions and concerns. Tom Quesnel handled our financing and what a great guy. He was very organized, spoke in layman' terms describing my options and was also very patient with me. Lastly, there was an upbeat, friendly energy about the place. I observed Bertera employees working hard (the place was packed) but having a good time and even joking with each other a bit. Probably the most important thing is that I LOVE MY OUTBACK! I said to my husband the other day, "It just keeps getting better!" This car rocks. The power lift gate is a must! A comparably equipped Ford or GMC would have cost me $8-10,000 more. My husband is very grateful Bertera took good care of me, put me in a great, safe car and didn't overcharge me. More

Awesome experience! Keith was great to work with...knowledgeable, helpful, responsive are some of the words that I would use to describe him. I had gone online to look f Keith was great to work with...knowledgeable, helpful, responsive are some of the words that I would use to describe him. I had gone online to look for cars with certain criteria in mind, and I had a list of cars that I wanted to look at in person. My parents had bought a car from Bertera Subaru a couple of years ago and had good things to say about their experience so I started there, although I was only planning on looking, not buying at the time. When we (my sister and father had come along) got there I was looking around and Keith approached us to see if he could help. I gave my list to Keith, and he tracked down the car that was at the top of my list. Keith answered all of our many questions easily and patiently. I took it for a drive, and Keith answered more questions for me while discussing my possible trade in and options. I liked the car and the experience so much that I ultimately decided to buy it. Keith was wonderful in walking me through the process and following up to make sure we were on the same page as to what the next steps were, and to make the process as easy as possible for me. I would recommend Keith and Bertera Subaru to anyone looking for a car. More

Great Service, Great Help for a Great Car What can i say about Keith? He made the process of getting a new Subaru painless and almost fun... I would recommend to anyone to buy a Subaru. He What can i say about Keith? He made the process of getting a new Subaru painless and almost fun... I would recommend to anyone to buy a Subaru. He was very knowledgeable about the car and all its perks. I was also able to help me navigate the financing process. More

My First Subaru! Went to Bertera to checkout the Impreza wagon but realized it was too low for me. My salesman Brian Smuda showed me the XV Crosstrek which was a perfe Went to Bertera to checkout the Impreza wagon but realized it was too low for me. My salesman Brian Smuda showed me the XV Crosstrek which was a perfect. The new audio display unit was so new to me that Brian showed me through it in depth that I could understand. I received follow up phone calls to check in and make sure I was still understanding and enjoying my vehicle. Very pleased with the no pressure sales and value on my trade in. Would recommended to my friends. More

Third times a charm I'm an incredibly lucky guy who has a girlfriend who cares enough about them to get them a safe car. We visited two other dealers, I'll just say it's I'm an incredibly lucky guy who has a girlfriend who cares enough about them to get them a safe car. We visited two other dealers, I'll just say it's a good thing that Impreza was so nice because the sales team was so rude. When we came to Betera West Springfield we were greeted and Holly took great care of us. At the other dealers I was getting a base model, Holly, got me exactly what I wanted for a great price I could not be happier. I will only buy from here. More

Not your typical car buying experience My experience began in November 2014 when I started looking at newer vehicles. I had decided long ago that s Subaru was my top choice. After meeting J My experience began in November 2014 when I started looking at newer vehicles. I had decided long ago that s Subaru was my top choice. After meeting Josh Bruso I was totally impressed with him and Bertera. In no way did he push or rush me into a decision. Timing was ultimately not right. I was never hassled after leaving to make a return visit. I made an appointment for February 21st 2015 and after doing more research narrowed my choices to an Outback or a Forester. I told Josh which options and colors I was interested in and after driving both chose the 2015 Forester. Josh is a straightforward and proactive sales consultant and worked very hard to get the deal done. He is friendly, personable and very knowledgeable. Awesome experience and would tell anyone looking for a Subaru, Bertera is the place to go and ask for Josh! More

Forrester ALL the way! Brian was the best! My total experience at your dealership has been awesome from sales to final purchase. I will get right to the point," I love my Brian was the best! My total experience at your dealership has been awesome from sales to final purchase. I will get right to the point," I love my new car"! Brian has been very helpful when I had a few "after questions" regarding the use of a few options that I have on my new Forrester. Sherry R. More

Couldn't be happier with our new Subaru We went to subaru planning on buying a brand new car ..... Our first new car ever! To say the least we were nervous, worrying about paying to much, wo We went to subaru planning on buying a brand new car ..... Our first new car ever! To say the least we were nervous, worrying about paying to much, worry about negotiating ( which is neither of our strong suites). Keith made the entire process painless, and actually very enjoyable!! Keith was upfront about everything and really listened to us. We can't rave enough about bertera subaru in west springfield ma! Loved the experience almost as much as we love our new forester!!! Thanks Keith!!! More