Bertera Subaru of West Springfield

We started off not even sure we were ready to buy a car, and Starlin accepted that He helped us with that decision....no sales pitch, just being helpful and respectful to both my wife and myself as we inde and Starlin accepted that He helped us with that decision....no sales pitch, just being helpful and respectful to both my wife and myself as we independently explored the options. We found her special car, a "CrossTrek" and were able to negotiate a good, fair deal on the car and our trade, enough to make it worth driving back up from Maryland a week later to take delivery. More

Both my son and I had the best car buying experience at Bertera of Subaru. our sales rep, Starlyn Zabala, was great, very relaxed and no high-pressure sales. I really enjoyed working with Starlyn and whe Bertera of Subaru. our sales rep, Starlyn Zabala, was great, very relaxed and no high-pressure sales. I really enjoyed working with Starlyn and when I am ready to purchase another Subaru, I will seek Starlyn out. Hilary Sherwood, the Business Manager was amazing. I would not have been able to buy my car without all of her help. These were used cars my son and I were purchasing and Ron Russo, the Service Director was wonderful, taking the time to going over each car and what had been done and the condition of each car. I cannot say enough of our experience and will definitely go back to Bertera Subaru!!!! Shari T. More

My husband and I have always received exceptional service from Joe Bucko and your service dept. from Joe Bucko and your service dept. More

We had a great experience dealing with Bettera Subaru of West Springfield and especially working with our sales consultant Kieth Goldsmith who made us feel very comfortable and very satisfied with the purch West Springfield and especially working with our sales consultant Kieth Goldsmith who made us feel very comfortable and very satisfied with the purchase of our 2024 Subaru Outback! It was a very smooth transaction and we would definitely recommend this dealership to anyone looking to purchase a new vehicle! More

I am a fellow salesperson at a different dealership who has bought several Subarus from John Bernard dating back to 2016. I frequently tell my customers about the salesman who had two arms full of paperwor has bought several Subarus from John Bernard dating back to 2016. I frequently tell my customers about the salesman who had two arms full of paperwork and license plates that offered to help me when I was 18 wanting to test drive a Crosstrek a half hour before closing after his coworker told me no we’re about to close. He has become my role model when it comes to what I do every day. That's why I have purchased 2 WRXs and a STi from him. I treat all of my customers the way John treated me when I bought my first car from a dealership. It's helped shape me into what I have now become in my career. For that I thank you John, I will forever send anyone searching for a Subaru to him. More

Joe and Hillary were both very helpful in navigating the process including my complicated trade-in. process including my complicated trade-in. More

I cannot thank Keith enough for my wonderful experience with Bertera Subaru! He is largely the reason I had an overall positive experience with the sales process despite a few mishaps with the expected tim with Bertera Subaru! He is largely the reason I had an overall positive experience with the sales process despite a few mishaps with the expected timeline. He was accessible, flexible, professional, and friendly! Even though he was busy when I met him in person, he maintained a kind and friendly demeanor. Come talk to Keith if you're thinking of purchasing a car! More

Up front on how they deal with trade ins. Showed me how to work all the buttons. Showed me how to work all the buttons. More

We enjoyed working with Bertera for our first Subaru purchase. Our salesperson, Keith, was professional, communicative, and very helpful with our questions. We had done a lot of research beforehand and purchase. Our salesperson, Keith, was professional, communicative, and very helpful with our questions. We had done a lot of research beforehand and appreciated his additional advice/guidance. It’s been a month since we bought the 2023 Forester and we couldn’t be happier with our decision! More

I have never in my life regretted working with someone as much as with this dealership. It has been an incredibly frustrating several weeks during which I barely received any communication and only half-asse much as with this dealership. It has been an incredibly frustrating several weeks during which I barely received any communication and only half-assed explanations. I was the one who had to call and ask and push for progress — and it seemed like nothing was getting done. The communication and explanation of process was abysmal. I was constantly the one who had to call and check for status and updates. But there were always excuses, being told that that’s just how things are, everyone is waiting, etc, etc. Just to set your perspective, I put down the deposit at the end of May and my car arrived to the dealership on June 10th, it was finally handed over to me on July 7th. It took a month for the trade-in, insurance, and registration paperwork to be done. A MONTH!!! My car sat on the lot for a month after I''d already paid the first installment of the lease!! Everyone I’ve talked to about this and told about my experience said I'm absolutely right to be angry. I understand that the car market is iffy right now, the shortage of cars, etc. I understand people work different hours, things take time, there’s a lot of back and worth. And you know what I would have understood that things were taking that long if only the dealer actually communicated with me and either texted, or emailed, or called me with updates. Even with things as slow at they are, the fact that they refused to do any of the paperwork until the check for the trade-in cleared is absolutely ridiculous --considering the fact that I already handed the car over into their possession, it was no longer my car, and frankly, not my problem that their seller made the check out to me for some bizarre reason. You have wasted my time, my patience, and my nerves. I would not recommend anyone work with this dealership. More