Bertera Subaru of West Springfield

My experience with the dealership was good. In the beginning, there was some conflicting information about what was included in the car from each dealer I worked with, but by the end we had all come t beginning, there was some conflicting information about what was included in the car from each dealer I worked with, but by the end we had all come to an agreement. Both employees were polite and accommodating. More

The sales team at Bertera were friendly and very helpful with any questions I had.They made sure I left there with the vehicle I was looking for and made sure I was well informed about the whole process. with any questions I had.They made sure I left there with the vehicle I was looking for and made sure I was well informed about the whole process. More

This dealership was great and everyone was very friendly. I was surprised how trusting they were of potential customers especially when Keith went inside as he was dealing with another customer, grabbed a se I was surprised how trusting they were of potential customers especially when Keith went inside as he was dealing with another customer, grabbed a set of keys for the 2010 Legacy GT I wanted to look at, and even said we could go test drive it! That was a great start to my visit and is a quality not found in many other dealerships. After he finished with his other customers, he devoted all his attention to the car I was looking at and answered any questions I had. Other dealerships, I would sneak in a fact to see if they knew what they were talking about or not, and when I did that here at Bertera, Keith said he would find out instead of trying to make something up on the spot, another characteristic that other car salesmen/dealerships don't have these days. He was also very personable. Keith didn't just try and sell you a car, he got to know you, told you about his background, what he did before and other things along those lines which makes you really feel like your welcome at this dealership and is probably why they sell so many cars! I also chatted with another salesmen there about up coming Subaru performance models and he was happy to chat and hold a conversation rather than quickly end it and look for the next sale. As someone who is into performance Subaru's, their online pricing did its job of bringing a potential customer in especially with a diamond in the rough car like a Legacy GT (my family and I made quite the drive to check it out). They did move a little on the price and I of course would have liked a lower price, but they seemed honest about pricing and were pretty fair overall. They did their best to work with me on certain things, like finding/including all weather floor mats for the car and that was a great touch rather then blowing the request off (also had the car cleaned up/detailed before delivery which really made it stand out!). Other than the sales part, Keith even personally drove the car to a Connecticut DMV and got the taxes, CT inspection, and emissions done so I wouldn't have to go through that myself! This really facilitated the whole transaction. To top that off, Keith and his partner waited in line at the DMV and after a couple incidents with the grumpy DMV guy, which we both got a laugh out of, and made sure that I got a copy of everything and put my license plates on! Overall this is one of the best dealership experiences I have had especially with getting my first car and I could not be more happy! Be sure to ask for Keith or any of the Bertera staff and a long or short drive will be worth it in the end, when you own the vehicle you have your eyes on! More

I brought my car in for service and had a small issue, but they really went above and beyond to make sure that i was satisfied and happy. Carlos even brought me into the garage to show me what they did. but they really went above and beyond to make sure that i was satisfied and happy. Carlos even brought me into the garage to show me what they did. Excellent transparency, thank you! More

Got a good deal from Bertera for my new Forester. No surprises.Josh and Dan were honest and true to their words. Would recommend them to others. Thanks guys. surprises.Josh and Dan were honest and true to their words. Would recommend them to others. Thanks guys. More

I bought a brand new Subaru Impreza from Bertera Subaru of West Springfield and I was very impressed with the service i received and the price. I would recommend this dealership to anyone who is interested of West Springfield and I was very impressed with the service i received and the price. I would recommend this dealership to anyone who is interested in purchasing a Subaru. Thank you for the great experience! More

I went to Bertera Subaru for a car a Hyundia Elantra, that I had found online. It was the first car that I have ever bought for myself, and It was a very good experience. John had approached me and my fa that I had found online. It was the first car that I have ever bought for myself, and It was a very good experience. John had approached me and my father, and was extremely helpful. He was very friendly, gave me his full attention, and answered every question that I had. When it came down to buying the car he was very negotiable. I had gotton the car in my price range. They also took care of my plates, inspection, and everything else that needed to be done. When it came to picking up the car, it was Johns day off and he came in. He made sure everything was met to my standards. A day after He gave me a phone call to make sure everything was okay, a week after, six months after and even a year after. I had one issue with my car alarm, I called John and he got in that week. I could tell he took his job very seriously, and he cared about his customers. For my next car I will go to him in a heart beat. I will recommend him to anyone. More

I entered Bertera specifically looking to test drive a used Subaru. Andrea greeted me at the door, listened well and then proceeded to show and allow me to test drive a number of Subarus. Her manner was v used Subaru. Andrea greeted me at the door, listened well and then proceeded to show and allow me to test drive a number of Subarus. Her manner was very respectful and professional. I did not intend to purchase a vehicle that specific day as I had been test driving cars for two weeks prior to this visit, however Andrea's professionalism gave me a sense that she was listening and working just for me. Much to my surprise, between my experience, the price on the vehicle and the deal that was made for my car I walked out of the dealership the proud owner of a Subaru Outback wagon. I would absolutely recommend Bertera Subaru to others! More

I originally contacted Bertera in regards to finding out my options as I was at the end of my lease on my current Subaru. The salesperson Tyler was very informative and we set an appointment for me to drive my options as I was at the end of my lease on my current Subaru. The salesperson Tyler was very informative and we set an appointment for me to drive up from CT (this was no problem as I had purchased my current car from Bertera). Upon arrival I met Dan the sales manager and he took me through the process. One day later I drove my new Impreza sport home. Overall a great hassle free experience and I would recommend Bertera to anyone More

I went out to look at a used SUV. The salesman was very nice and knowledgable. He gave me a lot of options as far as down payment and length of loan. He was very nice and had the car was ready when it wa nice and knowledgable. He gave me a lot of options as far as down payment and length of loan. He was very nice and had the car was ready when it was time to pick it up. At the time of picking it up there was a tire pressure monitor light on. The salesman assured me that if it did not go off after a week or two to give him a call and the dealership would pay to have it fixed at the nearest Chevy dealership to my house. After a couple weeks of driving the vehicle the light reained on. After 2 weeks of texting and emailing the salesman with no reply I emailed Bertera Subarus manager. Right after emailing the manager i recieved a text from the salesman assuring me it would be taken care of. Well after another week of waiting I emailed the manager AGAIN informing him that the saleman did contact me to assure me the issue would get taken care of, but I never heard from him again. After contacting the manager for a second time I was told to take it to the nearest Chevy dealership and contact Bertera with an estimate on the repair, for reset of the light. So bringing it down to my local Chevy dealer the tire pressure was reset and the light shut off. After the Chevy dealership contacted Bertera to take care of the bill THEY REFUSED TO PAY. So I went home and called Berteras Manager and left him a nice reminder that it was promised to me that the issue would be taken care of and its such a small issue that its sad its been drawn out this long. After all was said and done Bertera agreed to pay for the repair BY CHECK, "its in the mail" they said. After going through this ordeal Im VERY, VERY glad I did not get the "free tires for life" deal or a warranty because i cant image how much of a hassel those would have been if It took 4 weeks, half a dozen texts, half a dozen emails, and one angry phone call to get a Tire pressure light reset. UNBELIEVABLE!! NOT IMPRESSED More